4/10 Dårligt
Michael
Rejste med familie
25. jul. 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stressful, noisy and low standard
what a terrible place, a very stressful stay, far too much noise and far from the four stars it is rated for.
Our experience of our stay at Alex Beach Hotel & Bungalows was not good. The place itself is probably closer to 2 or 3 stars, an extra bed in a double room is a dream bed with two top mattresses, there is a noice hell from cicadas and constant overflights, the pool is dirty and a lot of chemicals are used, the service is so-so, breakfast and dinner buffet are mediocre, lunch is downright stressful, poor and extremely low standard, and snacks are limited, and also a sloppy deal. Also on coffee, milk (UHT), soft drinks and more, savings are made and the cheapest solutions are used. The gym is not worth visiting, there is 1 machine that does not work very well.
Only two people from the hotel staff gave us a four star service; Michalis and Adrianna in the resturant who was always smiling and helpfull - everyday with no exception.
We booked this on Hotels.com where it has four stars. I would argue that this is false marketing, and maybe hotels.com should send an agent and then I think it will go down to 2 stars, max 3. I feel cheated, both for the money I have paid and for the time I spent have wasted at this place. At the same time, Hotels.com should state that this hotel is almost only for German guests, who may be used to and satisfied with camping conditions.
Michael
Overnattede 7 nætter i juli 2024