Hoteller med pool i Rhein – Neckar

"I never could reach my room and had to pay for another hotel elsewhere. There was no one at reception, no one answered the phone, and I never received an email from hotel with my check-in instructions or room number (I did check my spam folder). I put my confirmation number in the hotel website form for troubleshooting reservations, but it stated that my reservation could not be found. Very frustrating. I want my money back. "

"friendly staff. We arrived before the check-in time because we had driven all night, and they were kind enough to check us in. There was no (free) access to a pool, despite advertised on hotels.com. We were told to pay 59€ per person for 4-hour access to spa area (which covered pool acces). That was just too expensive for only an occasional dip on the pool, so we sought leisure elsewhere. Restaurant was closed this Sunday evening. Only snacks available and the Pinsa we ordered was topped with a...