Søg efter hoteller i Richmond City County

"Everything was great"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Good"

"The hotel is going through a renovation which was not disclosed to us when booking. The resturant and bar were closed. We rode in the "service" elevator 90% of the time. There is tile missing on the floors which is a trip hazard. Construction materials/equipment throughout. Wont go back unless thye reach out to us with an offer to give us another chance to visit when renovationtiosn are complete."

"Super clean room. Bar staff was excellent. Front desk staff very friendly and helpful. Wish they had ice machines on each floor"

"Silly and unprofessional check in. Very slow "

"Guests mugged in hotel parking garage by an unhoused man. Not a safe area! NO COFFEE available during breakfast. Staff said they needed to find a key to coffeemaker for 3 hours. No attempt to otherwise provide coffee at our location included breakfast. "

"Yes great"

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Clean Room, Comfortable. Good location"

"Diamond and Andy were so welcoming at front desk. They explained many things to us and apologized for the problems we had with valet. We were going to complain about the valet and the prices but they explained it is a better deal than going across the hotel to public parking. The room was great. Full kitchen with regular fridge, dish soap and sponge and dishes forls and knives. Coffee maker in room. We felt very safe. Hotel was vety clean. Breakfast was ok. If we had .ore time we would have...