Søg efter hoteller i Newport News City County

"Very great state hotel was very clean, it was a great location near everything airport, restaurants and shopping centers. They also had breakfast will definitely stay again."

"All then staff were very courteous and professional."

"Clean room and parking was easy. The front desk lady was very nice and helpful. The only thing was the elevator was broken so it was really hard for someone who cannot do steps to be on a upper floor. But we made it. Nice place for a night or two. "

"is for locals ! Spend the extra money! ( if you can) “clean towel” stained also had a long dark hair on it, shower curtain covered in mold. there wasn’t even a toilet paper holder. I could go on but I will not."

"This trip was a disaster. The hotel room had black mold in the closet and on the bathroom ceiling. We didn't notice until we had had spent several nights there. That was the worse part. The breakfast was terrible. The first morning there weren't enough plates and utensils. There was NO fruit at all and this wasn't late in the morning. No pancake mix, a few pieces of bread, no bagels and there was no restocking of the hot bar. They had fruit the next day, but it was not restocked the day after....

"Got bedbugs. Room smelled terrible. Big stains in the carpet"

"Our room wasn’t offered clean towels for two days. Our bed wasn’t made timely during day hours while we were out. Some receptionists weren’t very friendly: just overall experience wasn’t the best. We’ve stayed here every year for the past 3. This was the worst yet experience."

"Everything is good 👍"

"1st of all had too wait 2hrs for my room rest was at 3 room wasnt ready till 5:30. Went to take a shower the towels was spotted with brown color stains. Ask for another set of towels same thing. They need to invest in new linen. The microwave and refrigerator had leftover food in it. Told the 2 staff members nothing ever happened. Noone came to clean the microwave and refrigerator. Poor service poor staff. I will never ever go back Good luck"

"We stayed at this hotel in June 2025, and apart from a really awful odor in our room, it was okay so we booked it again this year (for one night). This time, the room was not fully cleaned, had some serious maintenance issues, didn’t have enough bedding or towels for the 3 people for whom we booked the room, and, worst of all, had a broken A/C causing the temperature in the room to be 80 degrees! We immediately called for assistance with the A/C, and the fellow who came to the room fiddled a...

"Staff was friendly and helpful "

"Clean rooms. Good breakfast."

"We stopped here on the last night of a cross country drive. The lobby was neat and clean. The staff at the front desk was friendly and helpful, informing us on the in house offerings for dinner and drinks as well as other nearby options. The dinner was just ok, but saved us a trip out to find something. The bartender and restaurant staff were also nice and courteous. Our room was neat and clean. At breakfast, there were a variety of breakfast staples to select from and we had no complaints. We...

"Everything was great. As good as one would expect from a Marriott."

"Bad customer service and no hospitality"

"Ok"

"There was nothing to like about this place. A/C was di not reach in the bedroom. Place was full of roaches. Drug addicts hanging around. Sign said no dogs but the room right below me had one barking all night. I had to depart early but no one is in the office until 10. Expedia had this place rated at 7.4. Expedia needs to do a better job vetting their listings. Price was 73 dollars a night."

"Not one complaint. I'll be coming back!"

"Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not...