Hoteller nær Regal American Mall

"The stay was exceptional"

"Room was gross. Floor was so dirty my white socks were black and the room was so humid that the carpet was spongy. The staff was rude. Air conditioner died and I had to move hotels because no one was there to figure it out and the staff acted incredibly rude and inconvenienced when I asked to refund my last two nights so I could find another hotel. Room had dust bunnies hanging from the ceiling. Crumbs in the floor and an empty m and m wrapper by the nightstand. The room was barely cleaned....

"The hotel is clean. The woman who checked me in was nice. However, when I called the next day about a random additional charge on my card, the person I spoke to was very unpleasant. If you’re traveling with a dog, do NOT stay here. The pet fee is $75! Most hotels have between a $15-$25 dollar pet fee. I was told what the fee was when I checked in. I just paid for my stay and checked out the next morning. Then I noticed an additional $25 charge on my card. When I called, they said they hadn’t...

"It was just okay."

"It was a short stay, this time but with family 8 miles down the road, this my be my go to to stay in. As long as its clean and courteous Ill keep coming back!"

"I have stayed at your facilities several times at this point and have been please with every visit. This occasion, we were greeted with an upgraded room due to our length of stay and overall occupancy during our visit. And without fail the staff was more than gracious and accommodating to any of needs or requests. Thank You for keeping the bar high."

"Absolutely spotless room. Staff was super nice. Definitely would recommend!!"

"The woman at the checkin on 07-10-2026 was amazing. And my son told her of our travels, he's special needs and she really listened. And every time the rest of the night she would make sure to talk to him and call him by name. Made his day."

"Property is rather old and certainly looks it; it would seem the 2.5 star rating is a relic of a bygone era. While the rooms had been moderately updated, there was staining and what looked like early stages of mold growth on the bathroom ceiling. While nothing looked particularly dirty, the room didn't seem particularly clean either. What was worst though was finding ants sporadically across the room: on the bathroom vanity, crawling up lamp cords and on the bed sidetable. I didn't see any on /...

"They even had almond milk at breakfast and that was wonderful. And water bottles in the room and helpful staff."

"This hotel needs to be renovated. it is very dated and things don't look or smell very good."

"Room smelled like an old ashtray and cat pee! The leather chairs are missing most of their leather, the box springs have noticeable bed bug residue. The floors were filthy, paint was missing from the bathroom door as were bathroom light fixtures. There was hair in multiple places that was not ours. The place has not been updated in many years if ever. It was not worth the $105 we paid for the night, shouldn’t have been more than $30. Great disappointment."

"not plesant, the place was dirty, worn out! tapestry in the room was falling of, fungus in the bathroom, toiletpaper used to fill holes in the walls. the carpet was greasy, floor in bathroom broken. Had a screaming man in the hallway in the middel of the night, an another man only wearing speedos in the hallway when i arrived. to be fair, the Wi-Fi was working ok. I could on, but no need to do that."