6/10 Okay
renee m.
27. jun. 2025
Synes godt om: Rengøring
Two big issues and this could have veen a 5 star
Bedroom off of kitchen was incredibly uncomfortable. The bed is basically broken and sinks in the middle, my brother in law nick named it the taco. Second issue. The ADU door would not unlock. We were only given the code to the lock box so we has to makw sure we didnt leave the keys behind. Unfortunately the day we left, as we were packing up, the door closed and the keys were inside. We called and wwre told it would be up to two hours to resolve. We left for breakfast. Shortly after I receivwd a call to try a code on the door lock. I explained that we had left for breakfast and would need a late check out aince it was already 930am and checkout was 10. We were told that we could not gwt a late check out. I went back to the house and the rest of the family went for breakfast. The code I was given didnt work, I called Vacasa and rhe subsequent 4 codes also didn't work. I was told to wait for the house cleaner. By the time she came and I was able to pack my bags into the car and drive to the restaurant everyone was done eating. I was told this happens all the time and I was lucky that we didn't lock our cell phones in the unit. I really hope they fix these two issues, I probably wont stay there again otherwise.
renee m.
Overnattede 2 nætter i juni 2025