2/10 Forfærdeligt
Emily
Rejste med partner
9. jan. 2026
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I arrived January 6th at your hotel to pure chaos. The entire lobby was under construction. One other guest was trying to check in but was told it was going to be a while. Your wifi system was down not allowing to make room keys. We were finally able to get our room number, and was told to walk to our room and the maintenance man would let us in. We were let in and told our room keys would be delivered soon. Room keys never arrived, which made us not be able to leave our room. No communication was made to us. The room looked nice inside, yet we were disappointed on closer inspection. Black mold was throughout the roof of the bathroom. The water never got hot in the shower, it was just above cold water. The thermostat mounted on the wall did not function. Had to use controls on the heating unit. The restaurant was closed, poor breakfeast options provided. Room coffee only provided one regular and 2 decaf which was disappointing. Is this the typical guest experience? I do want to compliment the woman working the night shift and the morning shift woman because they were both apologetic and very professional. I was told the manager would reach out to me but never did.
Emily
Overnattede 1 nat i januar 2026