4/10 Dårligt
Karen
Rejste med partner
27. maj 2024
Synes ikke om: Service og personale
We booked our room weeks in advance and when we arrived we were told that a king size bed room was not available. When I asked why when I had booked weeks ahead as well as called to confirm earlier that day because we had a late arrival, I was told they didn't know. They said the day staff gave it away maybe? No apology nothing, they just didn't know for sure. When we checked out I brought it up and again not a great response. Just said sorry to hear that. When I book a room and I give weeks notice and I have to hold it with my credit card, I have an expectation that that's the room I'm going to get. A lukewarm response to not having that room just made it all the more annoying. Customer service is poor. The quality of the room was just okay, it was definitely clean and other than the toilet, everything worked properly.
Karen
Overnattede 3 nætter i maj 2024