Hoteller nær Rancho San Rafael Park

"The pool was great, excellent staff!"

"First of all, it took an hour from the airport to get a shuttle. Second of all, it took another 45 minutes to check in by the time we got there, only one one person work in the counter at a big resort. The air conditioning in our room did not work. It was set at 65 but the temperature remains 72. The internet also was slow or never worked. The pool is a joke. Could not use it because it was crowded and being so small we couldn't get a place to lay out. It was probably one of my worst stays at a...

"Property location was great. There is a miscommunication between Expedia and that hotel though, if you book the accessibility room there is NO sofa bed like Expedia says they have! They didn’t tell us that when we checked in which was a huge bummer"

"The rooms and bed were very clean and comfortable.there was no smoke smell anywhere.the restaurant was great and the staff were quick and accommodating the location is great also so close to everything.will definitly stay there again"

"Der var en forfærdelig larm på værelset, hvilket skyldes folk der stod udenfor vores vindue og røg og talte. Endvidere var døren meget utæt, og vinden ( hvis der havde været nogen vind) kunne pive lige igennem og mindre små kravl., kunne komme ind af sprækkerne i døren. Vi fik ikke lukket et øje den nat, og skulle om morgenen kører den lange tur fra Reno til Salt Lake city. 840 mms"

"Loved my stay"

"Great location and great room. Loud at night but thats nobody’s fault."

"It was fine. We were in an older rooms but had friends in the same place that had nicer and cleaner rooms. We felt safe enough. But we weren’t staying with kids either. Happy for what I paid for the room, but probably wouldn’t stay there again. "

"Took over an hour to check in 3 people ahead. Tried calling the property to extend reservation, told they were having phone problems but nobody followed up. Told deposit would be available immediately at check out then at check out, told 3-5 business days. The gal checking out was way more helpful than checkin in"

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"Clean room, very helpful staff, and pet friendly. Will definitely stay here the next time I’m in Reno!"

"The Element is a great hotel for Reno. Their breakfast was amazing! The rooms were nice and clean. The staff was extremely polite and helpful. The bar was fabulous as well. The hotel does a lot of little things for the guests which was appreciated such as a happy hour, water and coffee available anytime. The only draw back is the hotel is located on a busy street so it can be loud in the evening."

"Amazing property and staff"

"This is our go – to hotel when we come to visit our son in college. We’ve stayed here three times now, and it’s consistently clean, quiet, with courteous staff, and a nice breakfast to start the day."

"Slow draining water ,dirty place,no fridge electrical outlets dont work are loose, lights don't work "