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Anmeldelser af Sheraton Raleigh Hotel

3.5 out of 5
Sheraton Raleigh Hotel
421 S Salisbury St, Raleigh, NC

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 432 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 291 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 139 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 86 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 56 af i alt 1004 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Tomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Average 4 star business hotel
Great location. Business lounge selection are very limited and breakfast is OK
Overnattede 3 nætter i marts 2020
Svar fra Sheraton den 24. mar. 2020
Thank you for your feedback

4/10 Dårligt

Mathias

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very unhelpful and disappointing
Booked a stay for my boss and I through Hotels.com. Obviously either Hotels or Sheraton made a mistake and spelled the name of my boss wrong, which I had to do several calls to Hotels, who then had to call Sheraton several times to sort it out. There was no help to get from the reception at Sheraton and they simply apologised for me having to use more than an hour to sort out a mistake that, in my eyes, they should have fixed quickly and not let customers spend more than an hour, frustrated, trying to sort out. When it was finally resolved I got to my room, which is of quite good size but it seems rather old and torn. And the cleaning was not up to standards, found long hairs on the bathroom floor, stainer pillow sheets and sticky spots on the floor. All in all I'll definitely look for another solution next time I'm in Raleigh, which would also be my recommendation for everyone else.
Lack of room cleaning on arrival.
Overnattede 2 nætter i februar 2020
Svar fra Sheraton den 2. mar. 2020
Thank you for your feedback.

8/10 Udmærket

Henrik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Forretningsrejse
Sheraton er et centralt beliggende hotel med gode faciliteter. Servicen er fin og imødekommende. Værelserne har en god størrelse ligesom hotellets fitness og andre faciliteter er gode. Det eneste man kunne ønske sig er, at med i hotellets restaurant var lidt mere varieret.
Overnattede 5 nætter i december 2019
Svar fra Sheraton 421 den 9. dec. 2019
Thank you for your feedback

8/10 Udmærket

Mikael

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i april 2019
Svar fra Spencer B den 3. maj 2019
Thank you for your feedback

8/10 Udmærket

Mads

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Hotel ligger centralt i byen med kort afstand både til byens museer samt det gamle charmerende Oakwood. Venligt personale og god service.

4/10 Dårligt

James

Rejste med partner
In room phone did not work and room very noisy as it was under the hotel laundry room
Overnattede 1 nat i maj 2024

8/10 Udmærket

danya

Forretningsrejsende
Synes godt om: Rengøring
We wanted to eat at Jimmy Vs for dinner and were told there was a dress code, but there wasn’t.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Giovanni

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was such a nice hotel. I enjoyed it. Good food nearby.
Overnattede 1 nat i maj 2024

8/10 Udmærket

LESLEY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was perfect. The parking garage led you to believe the hotel validated parking, which they do not. Also parking for the hotel was a little high compared to other decks in the area.
Overnattede 1 nat i maj 2024

6/10 Okay

Patricia A

Rejste med familie
Synes godt om: Rengøring, service og personale
Staff was friendly, overall appearance nice. Our room wa. exasperating! Toilet ran constantly unless we took back 0f and adjusted. Thermostat would stop working and even when reset, would not lower temp below 77. No bookjlet in room to give info and could not get thru to front desk by phone so had to keep running down with questions. to top things off Sherdan had cancelled contract with parking garage, so it cost $22 per nite. Bet your glad you asked.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Piers Barton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was perfect for a short visit.
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Tina

Overnattede 2 nætter i maj 2024

4/10 Dårligt

Cary

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Have stayed here many times in the past with no issues however this time had to have been the worst customer service experience and will not be back.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Elizabeth

Overnattede 2 nætter i april 2024

6/10 Okay

Michael

Synes godt om: Rengøring
Synes ikke om: Service og personale
N/A
Overnattede 1 nat i april 2024

10/10 Fremragende

Erlinda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Short stay, but very nice staff and lots tobdo in the area.
Overnattede 1 nat i april 2024

4/10 Dårligt

Kristina

Synes godt om: Rengøring, service og personale
The room was too small - the refrigerator was behind the one chair and could only be opened slightly. The light in the closet was burned out. The soap dispenser in the shower was empty. The television was difficult to operate because the channel changer was faulty. The beds were comfortable.
Overnattede 1 nat i april 2024

10/10 Fremragende

Brittany

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The only problem was the toilet was running all night
Overnattede 1 nat i april 2024

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Right in the middle of all the action on New Year's Eve.2023
Overnattede 1 nat i december 2023

8/10 Udmærket

Dena

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Conveniently located a walkable distance to the convention center where I was attending a conference. Helpful desk attendants for directions and eateries.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Raul Leon, Wyoming

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
From check in to checkout this hotel exceeded my expectations. We got a room upgrade with a great view. Staff were attentive, cleaning service was spot on. When we needed assistance the front lobby staff were welcoming and nice. Ended up forgetting my toothbrush and they provided me one. Very pleased with my stay at Sheraton
Overnattede 3 nætter i april 2024

8/10 Udmærket

Sallie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Steve

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 1. apr. 2024
Dear Steve, we want to sincerely apologize for the less than satisfactory experience you had during your recent stay at our hotel.Your feedback is incredibly valuable to us, and we genuinely appreciate you sharing it to us. We hope you will give us another chance to exceed your expectations in the future.

2/10 Forfærdeligt

Kerstyn

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Tonya

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very nice, clean, property was in walking distance to the Martin Marietta center as well as downtown restaurants.
Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 1. apr. 2024
Thank you Tonya. It's truly rewarding to know that our hospitality has been noticed and appreciated. We hope to see you again.

4/10 Dårligt

gerard

Rejste med partner
Synes ikke om: Rengøring
Bathroom had mold on the ceiling, around the bathtub and on the walls. Hotel was noisy at night. Staff was not that friendly
Overnattede 1 nat i marts 2024

10/10 Fremragende

Quentin

Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 21. mar. 2024
Thank you for rating your experience with us Quentin! It's customers like you that make what we do so rewarding.

10/10 Fremragende

Nicholas

Overnattede 1 nat i marts 2024

6/10 Okay

Jackie

Rejste i en gruppe
Rooms were very dated, TV would cut in and out constantly. For the location of this property the room was a huge let down especially after coming into the beautiful lobby.
Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 14. mar. 2024
Dear Jackie,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please accept our sincerest apologies for any discomfort or disappointment this may have caused.Thank you for choosing the Sheraton Raleigh Hotel. We hope to have the opportunity to welcome you back in the future so that we can provide the experience we strive to deliver.

6/10 Okay

Pankti

Forretningsrejsende
Overall stay was average.
Overnattede 3 nætter i marts 2024
Svar fra The Sheraton Raleigh Hotel den 21. mar. 2024
Thank you for your feedback. We appreciate your comment and will strive to improve. If there's anything specific you feel we could have done better, please let us know. We value your input and hope to exceed your expectations in the future.

4/10 Dårligt

Laurel

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 11. mar. 2024
Dear Laurel,We sincerely appreciate you taking the time to share your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us and apologize for any inconvenience caused during your stay.Please feel free to reach out to us directly if you would like to discuss your concerns further. We would welcome the opportunity to make things right.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra The Sheraton Raleigh Hotel den 11. mar. 2024
Dear Angela,We are thrilled to hear that you enjoyed your experience with us. We truly appreciate your support.We look forward to welcoming you back again soon for another fantastic stay.

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Sheraton Raleigh Hotel den 11. mar. 2024
Dear Rebecca,We are thrilled to hear that you had a great experience during your stay.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Justen

Forretningsrejsende
Synes godt om: Rengøring, service og personale
The room was on the smaller side, the finishes were dated and of lower quality, bathroom had several quality issues. Even the elevator and hallways were dated. Staff was very helpful and nice. The location is great. Everything was clean.
Overnattede 2 nætter i februar 2024
Svar fra The Sheraton Raleigh Hotel den 11. mar. 2024
Dear Justen,We truly appreciate your honesty and insights into your experience.Please accept our apologies for any inconvenience caused by the size of the room, the dated finishes, and the quality issues in the bathroom.We are glad to hear that our staff's helpfulness and the excellent location added value to your stay.

10/10 Fremragende

Rex, Stewartstown

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Don

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place but not much happening around it.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Dayana

Overnattede 1 nat i februar 2024

10/10 Fremragende

Jennifer, Wrentham

Overnattede 1 nat i februar 2024
Svar fra The Sheraton Raleigh Hotel den 21. mar. 2024
Thank you for your rating! Your feedback is truly valued.

10/10 Fremragende

Diana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel with a great restaurant
Overnattede 1 nat i februar 2024

8/10 Udmærket

Teresa

Rejste med familie
Weekend getaway with my daughter
Our sink was clogged and toilet wouldn’t flush without holding the lever for a minute. It wasn’t very soundproof because we heard everyone outside our room. Restaurant and staff were great.
Overnattede 2 nætter i februar 2024

6/10 Okay

Racheal

Overnattede 1 nat i februar 2024
Svar fra The Sheraton Raleigh Hotel den 21. mar. 2024
Thank you for your rating! Your feedback is truly valued.

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well done
Overnattede 1 nat i februar 2024

6/10 Okay

Grant

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Bugs throughout the room
Overnattede 1 nat i februar 2024

8/10 Udmærket

Josh

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was easy and we were able to check in early. The bathrooms need a deep clean. It was extremely hot in our room when we arrived (80 degrees), someone came and worked on it but it was still hot all night even though the thermostat said 65. The property is pretty and you have easy access to downtown.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Dylan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel location is great, room was clean and property was also clean, staff was helpful.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024

4/10 Dårligt

Carol

Synes ikke om: Værelsets komfort
The heat in the room was not blowing hot air. We had gone out so I didn’t realize until late that it was not working. It was a long cold night. My partner slept through it and luckily there were decent covers on the bed so I could somewhat cope with this miserable night.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Verificeret rejsende

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Good for location
The location is great for the hotel. The amenities and access in the hotel are also very nice. However, be warned the walls are THIN. Especially for the joining rooms. People were loud in the room next to us till 3AM and it sounded like they were in our room. Beds were comfy, fairly clean but definitely soms stray hairs that were not ours on towels and the counters.
Overnattede 2 nætter i januar 2024

6/10 Okay

Cynthia

Overnattede 2 nætter i januar 2024

6/10 Okay

BARBARA

Rejste med partner
Synes godt om: Rengøring, service og personale
Charging stations did not work in our room and one elevator was out resulting in long waits for the other two.
Overnattede 2 nætter i januar 2024