Verificeret anmeldelse
2/10 Bundkarakter
Ivy
31. jul. 2026
Synes ikke om: Service og personale
This was an extremely disappointing experience during this stay.
We had booked for 1 family room with 3 queen beds at Sea Lion Homestay.
During check in, I was told that there was a lady with the same name had check in my room. We were astonished at the hotel front desk allowed a check-in without verifying the reservation.
Later, the management said due to a group of Malay peoples which booked the homestay too do not want others to be in the homestay. So, we have been arranged to stay at Sea Lion Hotel, and promise will give us the same room as what we booked at Sea Lion Homestay.
Unfortunately, NOT!
We get a room with only 2 queen beds and 1 single bed, +1 extra mattress on the floor only. The room is small and difficult to move around. The bathroom space is too small and not very user-friendly. That’s not the same room as what we booked.
The key point is that the two rooms have different prices. This makes us feel like we have been hoodwinked! We've been fooled!
Overnattede 1 nat i juli 2026