2/10 Forfærdeligt
Veronica, Detroit
Rejste med familie
27. feb. 2026
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My stay at this resort was the worst vacation experience I’ve ever had. We dealt with multiple toilet backups, water leaking across the bathroom floor, and mold in the shower. After reporting the issues, the room phone was disconnected, and we were forced to move rooms several times. There were no elevators or bellhops, so we had to carry our luggage across the resort and up multiple flights of stairs. At one point, we were made to wait six hours in the sun because they wouldn’t let us back into our original room, and then told we had to wait an additional two hours because they “had to give the key to someone else first.” Many amenities advertised as available were closed, including the swim‑up bar, and several features were restricted unless you were VIP. The pool closed at 6 PM, most restaurants closed at 11, and there was nothing to do afterward. Staff repeatedly offered food, champagne, or cheese plates instead of addressing the actual problems, and even lied to Expedia about a “Do Not Disturb” sign to avoid responsibility. This resort was full of false advertising, poor service, and unsafe conditions. I would not recommend it to anyone.
Veronica
Overnattede 6 nætter i februar 2026
