Hoteller i Promise City

"The guy who checked us in, watched my family and made us feel unsafe we will not be back"

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"Kitchen was fully equiped for cooking. Continental breakfast is not much but some drinks and sandwiches. "

"The first room we were given, the ac did not work. After one hour of expecting the room to cool down, we asked to be moved to another room. The second room we were given was much better. The overall condition of the hotel was poor at best. We arrived late in the afternoon after driving all day and I was quietly walking my small dog in the hallway because it was too hot to walk outside. The Mananger of the hotel stopped me and told me I couldn’t walk in the hallway, hotel policy. I stopped and...

"Good breakfast selections, room was clean and staff very responsive. Shortcomings were rooms' appliance conditions. Staff responded well to facts that the fan/light unit in bathroom sounded like a jet idling for takeoff by switiching us to another room, where the TV didn't work and the AC unit also failed to work even when staff attempted to rectify situations. Also very responsive in trying to do so and then switching us to a third room where all shortcomings of previous two rooms did work."

"Pool/hot tub were closed for painting, so that was disappointing!"

"Park right outside your room door! Clean. Quiet. Good communication at check in. Liked spacious room with micro, mini fridge, large TV, comfortable bed and plenty of pillows."