2 udendørs pools, hytter (tillægsgebyr), parasoller
Tjek tilgængelighed

Anmeldelser af 1 Hotel Hanalei Bay

5 out of 5
1 Hotel Hanalei Bay
5520 Ka Haku Road, Princeville, HI

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 51 af i alt 83 anmeldelser" "
Bedømmelse på 8 − Udmærket. 19 af i alt 83 anmeldelser" "
Bedømmelse på 6 − Okay. 8 af i alt 83 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 83 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 83 anmeldelser" "

9,6/10

Rengøring

8,6/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jakub

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
best hotel ever
Overnattede 5 nætter i april 2024
Svar fra Gaby den 22. maj 2024
Aloha Jakub,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your positive feedback and hope to welcome you back to our resort shortly! Mahalo,

10/10 Fremragende

Emily

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the atmosphere, the sustainable focus, the food -- everyone there was very friendly and we enjoyed the stay very much.
Overnattede 3 nætter i maj 2024
Svar fra Gaby den 22. maj 2024
Aloha Mrs. Emily,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your kind words and are happy to hear you enjoyed the atmosphere, food, and our focus on sustainability. We hope to welcome you back to our resort shortly! Mahalo,

10/10 Fremragende

hector, sunnyvale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
What a great experience
Overnattede 3 nætter i maj 2024
Svar fra Gaby den 22. maj 2024
Aloha Mr. Hector,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your kind words and are happy to enjoyed your time with us. We hope to welcome you back to our resort shortly! Mahalo,

4/10 Dårligt

Carrie

Rejste med partner
This hotel is in a beautiful location. However, as other travelers have noted - it’s severely understaffed and this can lead to excessive wait times uncharacteristic of a 5 star hotel - line of 5 couples waiting to be seen to check in. They also kept texting me another guests information. Lastly their hot tub was so severely over chemicalized that it bleached my and my partners swimsuit and caused us to feel nauseous
Overnattede 2 nætter i maj 2024
Svar fra Gaby den 22. maj 2024
Aloha Ms. Carrie, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate you taking the time to share your experience with us. I regret to hear there were some items including our service times, that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation.

10/10 Fremragende

Russell Martin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice quite location
Overnattede 5 nætter i marts 2024
Svar fra Gaby den 13. maj 2024
Aloha Russel,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back to our sanctuary shortly.Mahalo,

10/10 Fremragende

Brian, Bellevue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really great transformation of the St Regis. Beautifully redone everywhere including the rooms in a modern Hawaiian style. Great service and fantastic restaurants
Overnattede 3 nætter i april 2024
Svar fra Gaby den 14. maj 2024
Aloha Brian,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have your review and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo,

4/10 Dårligt

Anthony

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra Aloha Mr. Anthony, Mahalo for choosing to stay wi den 4. maj 2024
Aloha Mr. Anthony,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,

8/10 Udmærket

Farhad

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Service not good! Our food was cold and over cooked!
Overnattede 2 nætter i april 2024
Svar fra Gaby den 4. maj 2024
Aloha Mr. Farhad,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service and food fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,

10/10 Fremragende

Jordan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible views and service!
Overnattede 3 nætter i april 2024
Svar fra Gaby den 24. apr. 2024
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,

10/10 Fremragende

Ioana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Gaby den 24. apr. 2024
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,

10/10 Fremragende

chance

Overnattede 5 nætter i marts 2024
Svar fra Gaby den 4. maj 2024
Aloha Mr. ChanceMahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are happy to hear you enjoyed your stay and hope to welcome you back to our sanctuary soon!Mahalo

6/10 Okay

Jason

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible location, friendly staff, nice rooms and hotel layout. Bad food! The restaurants over priced and breakfast and terrace food tasted pre-prepared and reheated (like a Starbucks). Go into town for food. Lots of options and fresh!!
Overnattede 3 nætter i marts 2024
Svar fra Gaby den 7. apr. 2024
Aloha Mr. Jason,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your comments, we have shared this feedback with the team to ensure we evolve to meet the highest of expectations. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back in the future, as we continue to grow and refine our offerings. Mahalo,

10/10 Fremragende

Krystal Ann, Los Angeles

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Such a special and beautiful location, we look forward to our next visit. It just feels like home. Clean and comfortable and friendly staff.
Overnattede 1 nat i marts 2024
Svar fra Gaby den 24. apr. 2024
Aloha Krystal Ann,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed feedback and am pleased to hear you enjoyed your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We look forward to welcoming you back. Mahalo,

8/10 Udmærket

Dennis, Monroe

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Location is great. Beach is fantastic. Service at hotel needs improve from 3star to 5star, especially when charging 5 star rates.
Overnattede 4 nætter i marts 2024
Svar fra Gaby den 7. apr. 2024
Aloha Mr. Dennis, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am happy to hear of your appreciation for our location and beach. I am sorry to hear that our service fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. I do hope for the opportunity to welcome you back and show you the 5 star service you were expecting. Mahalo,

10/10 Fremragende

Dominic-Didier

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unreal property in a secluded place of Kauai. Service is excellent, rooms are spacious and clean Lots of activities to do on hotel grounds 10/10 !!
Overnattede 1 nat i februar 2024
Svar fra Gaby den 18. mar. 2024
Aloha Mr. Dominic-Didier,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your positive comments. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

10/10 Fremragende

Julie Marie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an amazing time. Thank you Fiona for your excellent customer service and to the management team. We will be back. Most beautiful hotel ever!
Overnattede 7 nætter i februar 2024
Svar fra Gaby den 18. mar. 2024
Aloha Mrs. Marie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and will share your kind words with our Front office team, especially Fiona. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back soon.

10/10 Fremragende

Mette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was absolutely stunning- from the views to the interior design we loved everything about it! We will definitely be coming back
Overnattede 2 nætter i februar 2024
Svar fra Gaby den 25. mar. 2024
Aloha Mette,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your kind words. We hope to welcome you back to our sanctuary soon!Mahalo,

10/10 Fremragende

BERNIZE

Overnattede 3 nætter i januar 2024
Svar fra Gaby den 25. mar. 2024
Aloha Bernzie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Mahalo for the 5 stars, we look forward to welcoming you back next time the next time Kauaʻi calls you.

8/10 Udmærket

Charles

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024

8/10 Udmærket

Tom

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Stunningly beautiful facility. Very new, clean, everything beautiful to look at, and amazing views. Took a star off because it is kind of a stuffy place. Some of the staff was super friendly, some seemed like they had their noses turned up and didn’t want to be bothered. Tried calling concierge multiple days in a row, never got through, no voicemail was set up. Asked for room advice, lady was really unfriendly and said the most expensive rooms are the best, and would you really want to come all this way and not have the best? Seemed like a tone deaf answer when some rooms are more than double the cost. The outside of the windows in the rooms need to be cleaned more often. They are dirty and makes for a hazy view. One of the most beautiful properties I’ve stayed at, but just didn’t care for the vibe of some of the people and staff there, so probably wouldn’t go back. Room tip: request a room higher and more towards the middle if you have a Mountain View. If you are low your view will be blocked by trees and landscaping by, and if you’re at the end you’ll be looking at a lot of empty fields. Towards the middle you’ll see a lot more ocean.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Shelley

Overnattede 1 nat i januar 2024

6/10 Okay

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale
Nice enough place, good staff, but simply very expensive for what it was, so bad value for money.
Overnattede 7 nætter i december 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was nice
Beautiful hotel with amazing views from everywhere. Room was small for the price and not put together in a way to store bags well. No screens allowed bugs to freely come in (they attached a leftover sushi roll in seconds!) The biggest change I would like to see is an overhaul of the menus in both restaurants. It would be nice to eat at the hotel and we tried, but the menus are strange and fairly unappetizing.
Overnattede 4 nætter i december 2023

8/10 Udmærket

William

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023

10/10 Fremragende

Reid

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023

10/10 Fremragende

Morgan

Overnattede 5 nætter i december 2023

8/10 Udmærket

Francis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023

10/10 Fremragende

Dongjun, North Las Vegas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023

6/10 Okay

Timothy

Overnattede 5 nætter i november 2023

4/10 Dårligt

Zach

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 6 nætter i november 2023
Svar fra Gaby den 5. dec. 2023
Aloha Zach, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I'm glad to hear the pool was enjoyed, I regret to hear there were some items that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to us directly to help set your reservation.

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
We regret to hear that some items short of our goals and your expectations. We hope to get an opportunity to discuss your concerns further, please do not hesitate to reach out to jane.rozhda@1hotels.com. Mahalo for staying with us.

10/10 Fremragende

Loretta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
We're delighted to hear you enjoyed your time with us, it was a pleasure sharing our sanctuary with you. Mahalo!

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Did Not Want to Leave the Property!!!!
Incredible and extremely quality property! Great restaurants on site! Great pools (adult infinity pool as well as family friendly pool down by the beach)! And great private beach. This property is worth every penny.
Overnattede 7 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

8/10 Udmærket

Emily

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Beautiful resort, amazing location. Genuinely felt like staying on a remote island. Quiet and peaceful. However, extremely annoying that valet is the only option for parking and is $50 a day, when staying up there practically requires that you have a car to travel with. Also, we were told the buffet was included with the room we rented, but then they charged us for it every day and I had to ask for it to be removed. It happened again the day we left and I had to call once we were home to have that charge removed again. Just annoying and felt like multiple people weren’t doing their job properly.
Overnattede 4 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I regret to hear that some items fell short of our goals and your expectations, I'm happy to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo!

8/10 Udmærket

Cassandra

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great facilities and amazing views from the hotel.
Overnattede 2 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you.

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed four nights. The property and the setting are absolutely impeccable. The service was quite good. However, there were a few episodes of service which although were well intended, seemed a bit rough around the edges. These would not even bear mentioning anywhere else, but they just stood out in such a wonderful 5 star hotel. We attributed it to the fact that the hotel had opened about 9 months earlier and per staff had seen a ton of new hires. But this is not a complaint, only an observation which we are sure will disappear with time. What also bears mentioning is how exceptional the food was. Everything we tried from the pool, to the sushi restaurant, to the breakfast was fantastic. We will definitely come back as soon as we can.
Overnattede 4 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your detailed feedback, and it is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

10/10 Fremragende

Angel M

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There is nothing bad to say about 1 Hotel. One of the best
Overnattede 4 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. And we cannot wait to host you again!

10/10 Fremragende

Cédric

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful trip to this Hotel. The food, the room, the pool, everything was perfect.
Overnattede 2 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

2/10 Forfærdeligt

Evan

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
There was a problem at every turn - a problem with getting our bags following check-in, a problem with the room, a problem at the restaurants, and a problem with billing. The staff had unprofessional attitudes and were not considerate in assisting to resolve any of these issues. It was beyond frustrating and completely unnecessary, especially considering the hefty cost to stay at this hotel. The grounds are beautiful but it does not make up for the constant issues and burden to resolve the problems.
Overnattede 1 nat i oktober 2023
Svar fra Jane R den 29. nov. 2023
Aloha Evan. Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the team so that they can evolve and make improvement. We look forward to welcoming you back soon! Warmest aloha, Jane R.

6/10 Okay

Justin

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
You pay a bunch to stay here and frankly it qas rpetty disappointing Checkin took over an hr. No apology Bags werent delivered to room until more than 3 hrs after arrival. We had nothing to wear for dinner. No apology No real food options in walking distance Power went out in restaurant at hotel so couldnt even get food at one point I was travelling with a friend. The hotel staff continuously called my friend mrs (my last name) which was pretty presumptuous and offensive in this day and age. She was getting pretty annoyed by it too Overall found it pretty disappointing. Hotel didnt seem to care. Try someone else next time :)
Overnattede 3 nætter i november 2023
Svar fra Jane R den 29. nov. 2023
Aloha Justin,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed overview of your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the teams so that they can evolve and make improvement. We look forward to welcoming you back soon!

10/10 Fremragende

Susan, Glenview

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Ruggero Massetti-Director of Operations den 30. okt. 2023
Aloha Susan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back next time the next time Kauaʻi calls you.

10/10 Fremragende

Gregg, Ontario

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was the best hotel experience I’ve ever had. Simply an amazing property with a great staff. I highly recommend this location.
Overnattede 4 nætter i oktober 2023
Svar fra Ruggero Massetti-Director of Operations den 30. okt. 2023
Aloha Gregg: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

10/10 Fremragende

Ana Lorena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Guest Relation Team den 30. okt. 2023
Aloha Ana Lorena:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

6/10 Okay

Nick

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Piped music everywhere- it’s like being in Disneyland. Staff very good. My wife is vegetarian and her options in main restaurant limited and tasted very bland.
Overnattede 3 nætter i september 2023
Svar fra Guest Relation Team den 30. okt. 2023
Aloha Nick:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the culinary team so that they can evolve and make improvement on the vegetarian options.We look forward to welcoming you back soon! With warmest aloha,

10/10 Fremragende

Brendan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i oktober 2023
Svar fra Guest Relation Team den 30. okt. 2023
Aloha Brendan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back soon!

10/10 Fremragende

Kim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an ocean-view room but I spent the first 10 min photographing the gorgeous decor! Fabulous view from the room. Fabulous pools. Loved the Lava mocktails. Came face to face with lots of turtles in the water at the little beach. Just blissful. Some of the staff were a bit cringey and the food wasn't fantastic (but that may just be me not having the American palate). I got a splinter in my foot and one of the room-cleaning staff swiftly found me a sewing kit so we could use the needle. Fantastic hot pools as well as swimming pools. Fabulous gardens. I could go on. Extremely memorable.
Overnattede 1 nat i oktober 2023
Svar fra Guest Relation Team den 30. okt. 2023
Aloha Kim: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

10/10 Fremragende

Steven

Overnattede 2 nætter i september 2023
Svar fra Guest Relation Team den 30. okt. 2023
Aloha Steven:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back soon!

6/10 Okay

Linda

Synes godt om: Rengøring, service og personale
Beautiful location nic facilities but: paid for an ocean view in a tropical location. Assumed it came with a balcony. Did not seem to have any rooms that had balconies. Also I broke a glass in our room cut my foot. They cleaned up mess but did not do a good enough job cleaning an area rug. My husband stepped on a piece of clad the next day. Blood every where, he had to go to a medical facility to have it removed. The blood got all over the rug. They were not able to get the blood out of the rug. Instead of removing it we had to stair at these big blood stains the rest of the trip. Also paid a lot for room and we felt we got very little for it. No nalcany and they charged too much for extras. Felt like they were nickel and dimming us.
Overnattede 5 nætter i september 2023

10/10 Fremragende

Andrew, Laramie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome room and facilities view of the ocean, mountains, waterfalls and deep green vegetation. Staff was very friendly. Hotel is in excellent condition.
Overnattede 9 nætter i september 2023

10/10 Fremragende

Kirsten

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely stunning property as I expected from all the reviews! They were nice enough to upgrade me to a high floor--had a beautiful room overlooking the ocean. There were a couple minor hiccups with the TV and shower, but they were quickly resolved. My only complaint was that the beautiful soft lighting in the room was not great for trying to work, and or seeing myself in the full length mirror! But it was a stunning, tranquil room with a very comfortable bed, amazing huge window and shower that felt like you were showering in a rain forest!
Overnattede 2 nætter i september 2023