3 udendørs pools, parasoller, liggestole

Anmeldelser af Oaks Cypress Lakes Resort

4 out of 5
Oaks Cypress Lakes Resort
15 Thompsons Road, Pokolbin, NSW

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 894 af i alt 2018 anmeldelser" "
Bedømmelse på 8 − Udmærket. 730 af i alt 2018 anmeldelser" "
Bedømmelse på 6 − Okay. 253 af i alt 2018 anmeldelser" "
Bedømmelse på 4 − Dårligt. 109 af i alt 2018 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 2018 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

8,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i januar 2020
Svar fra Front Office Manager den 23. feb. 2020
Thank you for taking the time to review our property. We’re delighted you enjoyed your stay with us and look forward to welcoming you back again in the future.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Stedet har en super placering i Hunter Valley og Restaurant og reception også, men selve værelset /huset er meget nedslidt og kedeligt
Overnattede 2 nætter i december 2019

10/10 Fremragende

Jung

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kevin

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Beautiful accommodation and surroundings
Overnattede 2 nætter i maj 2024
Svar fra Oaks Cypress Lakes Management den 14. maj 2024
HI Keven,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Cypress Lakes Resort in the near future for another memorable experience.Regards,

8/10 Udmærket

Jodie

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 2 nætter i maj 2024
Svar fra Oaks Cypress Lakes Management den 14. maj 2024
Hi Jodie,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Cypress Lakes Resort in the near future for another memorable experience.Regards,

8/10 Udmærket

Gayathri

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and quite place with all the amenities
Overnattede 1 nat i april 2024
Svar fra Oaks Cypress Lakes Management den 30. apr. 2024
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Dårligt

Subrina

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
Overnattede 3 nætter i marts 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 Fremragende

Lindsey

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great Staff
Overnattede 1 nat i marts 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Okay

JAE HA

Overnattede 2 nætter i marts 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 Udmærket

Albert

Nice
Overnattede 1 nat i marts 2024
Svar fra Oaks Cypress Lakes Management den 31. mar. 2024
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Fremragende

Lindsey

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We will recommend
Overnattede 1 nat i marts 2024
Svar fra Oaks Cypress Lakes Management den 31. mar. 2024
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 Okay

Wai Lun William

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The resort was outdated, phone is not working and restaurant food quality can be much better.
Overnattede 1 nat i februar 2024
Svar fra Oaks Cypress Lakes Management den 31. mar. 2024
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Udmærket

Graham

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
Overnattede 2 nætter i februar 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okay

Michael

Synes godt om: Værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Michael,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okay

Sophie

Rejste med familie og småbørn
Synes godt om: Faciliteter
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
Overnattede 1 nat i februar 2024
Svar fra Oaks Cypress Lakes Management den 7. apr. 2024
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

10/10 Fremragende

Darren

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Great facilities staff were very friendly Bistro floor area was very dirty Glass door in our room made it not very private but overall had a great stay and will be back
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Dave

Overnattede 2 nætter i januar 2024
Svar fra Oaks Cypress Lakes Management den 31. mar. 2024
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Fremragende

Stephanie

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

kim keung

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Simon

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service and facilities available. Highly recommend
Overnattede 1 nat i februar 2024

6/10 Okay

Michael

Synes ikke om: Rengøring
Staff were great. Facilities dated
Staff fantastic. Facilities were very dated and not the cleanest
Overnattede 2 nætter i februar 2024

6/10 Okay

Mark

Nice location however rooms are quite dated
Overnattede 1 nat i januar 2024
Svar fra Oaks Cypress Lakes Management den 3. feb. 2024
Hi Mark, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okay

Carolyn

Overnattede 1 nat i januar 2024
Svar fra Oaks Cypress Lakes Management den 3. feb. 2024
Hi Carolyn, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Fremragende

jung ha

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Oaks Cypress Lakes Management den 3. feb. 2024
Hi Jung Ha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Udmærket

Eric

Synes godt om: Rengøring, værelsets komfort
Relaxed stay nearby wineries.
Relaxed hotel great central location to visit many nearby wineries. Tempus Two and McGuiggins to name two. Had a comfortable two bedroom, two bathroom two story unit with good ammenities but poor wifi so ask for the dongle.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Manpreet

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
First was good experience
Overnattede 1 nat i januar 2024

10/10 Fremragende

Karl

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Leanne

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

Andre

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
Overnattede 1 nat i januar 2024

4/10 Dårligt

Ria Linda

Overnattede 1 nat i januar 2024

4/10 Dårligt

Emily

Synes ikke om: Rengøring
Overnattede 2 nætter i december 2023

10/10 Fremragende

Sudipta

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
Overnattede 4 nætter i december 2023

10/10 Fremragende

Jessicca

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Abdullah

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023

4/10 Dårligt

Aleksandar, Canley Vale

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023

4/10 Dårligt

Naomi

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Ju, Wahroonga

Overnattede 3 nætter i december 2023

4/10 Dårligt

Ali

Overnattede 2 nætter i december 2023

10/10 Fremragende

Kazunori

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Alfredo

Synes godt om: Overnatningsstedets tilstand og faciliteter
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
Overnattede 2 nætter i december 2023

8/10 Udmærket

Lucinda

Rejste med familie
Synes godt om: Rengøring
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
Overnattede 1 nat i december 2023

10/10 Fremragende

Wen

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

4/10 Dårligt

Eduardo, Hornsby

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel needs urgent renovation to justify the price.
Overnattede 1 nat i december 2023

10/10 Fremragende

Danielle

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Viviane

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing place. Beautiful views and great food
Overnattede 1 nat i december 2023

8/10 Udmærket

Rose

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location

10/10 Fremragende

Selda

Overnattede 2 nætter i november 2023

6/10 Okay

Izabela

Rejste med partner
Synes ikke om: Rengøring, faciliteter
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Rod

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

10/10 Fremragende

TINA

Overnattede 2 nætter i november 2023