Hoteller nær Plunge Aquatic Center

"If you put a do not disturb sign on your door they will not come back to clean up your room even if you are out by 12 noon Then we had to throw our own garbage out If you need something from the village it is $15 a crack to park your car This called the Hilton Grand vacation !!!!"

"Great service and property"

"The staff at this hotel are really lovely. Had a wonderful check-in with a charming gentleman at the desk. Room was small but clean, shower didn't have much pressure. There was a wireless phone charger in the room but it did charge slowly. Outlets were in awkward areas but we managed just fine. Pool was closed during our stay - they only have an indoor pool. I saw a photo of an outdoor pool with their property photos on Expedia which is what made me book here, I was a bit disappointed to learn...

"The room was clean, which was a plus. However, the checkout process was long and exhausting. Worse, there’s a city garbage facility right behind the Mosaic building. Every morning we were woken up at 5:15 AM by the extremely loud noise from the garbage trucks. The whole process took nearly two hours, so we started every day exhausted. We will never return to this side of the building, I would assume the pool side suites are less noisy"

"Amazing layout and space for dance comp participants. Away from the noise but close enough to send the teens walking to the venue."

"Everything was good"

"It was a beautiful and cosy space in a gorgeous part of the blue mountains! We had a lovely time!! ❤️"

"Fridge wasn't working when we arrived and it was alot of back and forth to figure out what was happening. They didn't realize the issue until the next day they just brought a mini fridge over which was not helpful. The AC at the upper level was not working and when the worker came over to look at the fridge I asked him about the AC and he said he already knew it wasn't working. So, they gave us a room knowing the AC was broken. Was not happy with the communication, they said someone would call...

"The room was clean and cozy. The kitchen was clean and well equipped. The information about accessing the unit was accurate."

"A little overpriced for what you get! "

"This place is good value for money. Loved having a kitchen and the TV/fireplace area is lovely. It could use some TLC (peeling paint, old grout, etc). It was cozy and warm, great location. The only downside was the mattress on the bed. It was very uncomfortable and we did not sleep well. I ended up sleeping on the sofabed on the third night, which was a bit better but also not great. Would definitely return if the mattress was upgraded."

"This is the perfect little place to stay. Very close to the hills. Very clean. I hope to stay her again in the future. A++"

"It was dirty , walls the toaster was dis gusting , will never stay again "

"This was our 2nd time staying at the resort. Love the place. Will be staying again next year."

"We arrived to the hotel after a 14 hour work day and could not get in. This is a terrible way to run a hotel, there’s no one to call or any way to gain access to the rooms after a certain which is NOT MENTIONED WHEN YOU BOOK."