The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
