2/10 Forfærdeligt
Simon
18. feb. 2023
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Forced to switch rooms twice, woken up every night
The aircon was broken in our first room, so we were sent to a different room. Hours later, when we had settled into the second room, we were suddenly told that we could not stay in that room for more than 2 days, then we had to switch again (we asked if we could just switch immidietly, so we could start unpacking, but that was not an option either, so we were forced to stay in 2 different rooms, even though we were only there for 8/9 nights). The second room was in very poor condition with huge holes in the bathroom wall and loose tiles laying around. Even though it sucked that we could not unpack for the first 2 nights, we thought it would be okay once we moved to the third room - we were wrong. Our third room was right next to the counter in the lobby and it had horrible sound isolation, meaning that every night, someone would ring the bell to the lobby or call the phone in the lobby and we would be woken up, as the staff took long to answer it (most nights we were woken up around midnight, but one night there was a phone call to the lobby as late as 2 am). Early the next morning the staff would arrive and they would talk very loudly to each other right outside the room, meaning we would also be woken up around 7-8 am every morning. We also contacted hotels.com immedietly the first night, so far we have been given no help.
Simon
Overnattede 7 nætter i februar 2023