Spahoteller i Phu Quoc

"We stayed here for six days as a family of four, and the experience was extremely disappointing from start to finish. The room did not match what we had booked. It consisted of one king-size bed and an unfolded sofa bed that was clearly not suitable for two people. We were only able to manage because one child could sleep in the king-size bed with us — otherwise it would not have worked at all. The internet was by far the biggest issue. Wi-Fi was almost unusable throughout our stay, making both the TV and any work-related tasks impossible. We complained multiple times and were repeatedly promised a fix, but nothing was ever properly resolved. When we had 2 days to go, they offered us to relocate to another Room, but we didnt have the confidience in them that this would make it better. The food was also far below expectations and absolutely not at the level you would expect from a five-star hotel. Overall, this hotel does not live up to its advertised standard. Poor room setup, unreliable internet, broken promises, and disappointing food. We would not return and cannot recommend it, especially for families. "

"Clean room/house, really big and the decor felt authentic, the staff was so friendly and helpful. Amazing pool and beach area. Will be coming back. Definitely recommend. "

"Chaotic hotel, staff were sweet but orders were mixed up, forgotten etc. So many mistakes which is unacceptable if you claim to be a five-star hotel. Also the hotel, outside of rooms was very unclean - hallways had never seen a broom or vacuum cleaner. Subpar gym and completely useless wifi. On the positive side, food was good and the rooms were great value for money."

"Alt perfekt og fantastisk service minded personale. "

"Dejligt ophold for familie med 2 børn på 2 og 9 år. 1. Stor voksen pool og stor børnepool 2. Legeplads lige ved siden af poolen til små Børn 3. Kæmpe kids club og super sødt personale 4. Personalet meget flinke Stranden og Bistro på stranden perfekt 6. Kort til Vin Wonder. Kort til Safari. Kort til Grand world. Vul anbefale til alle"