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Anmeldelser af Homewood Suites by Hilton Phoenix-Biltmore

3 out of 5
Homewood Suites by Hilton Phoenix-Biltmore
2001 E Highland Ave, Phoenix, AZ

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 312 af i alt 534 anmeldelser" "
Bedømmelse på 8 − Udmærket. 144 af i alt 534 anmeldelser" "
Bedømmelse på 6 − Okay. 40 af i alt 534 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 534 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 534 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Hans Løbger, Charlottenlund Danmark

Central beliggenhed
Godt og billigt hotel for 4 mennesker, med køkkenfaciliteter. Indkøbscenter tæt på. Hotellet er ellers kedeligt både for værelserne og udenomsfaciliteterne. Gode parkeringsforhold.

6/10 Okay

May

Overnattede 1 nat i marts 2024

6/10 Okay

Michael

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Little sun by pool area
Overnattede 7 nætter i marts 2024

8/10 Udmærket

Jasmine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Spacious
Overnattede 4 nætter i marts 2024

4/10 Dårligt

DiAnne

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Don’t pay extra for the Studio Suite/kitchenette w/multiple rooms…noisiest hotel room ever. Also had to go to the front desk for towels, coffee, trash bags…every day.
Overnattede 5 nætter i marts 2024
Svar fra -Lucy den 16. mar. 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay in our Suite. Your comments regarding noise disturbance and the need to request basic amenities daily are concerning, and we take them seriously. We strive to provide our guests with a comfortable and enjoyable stay.Please know that we are addressing these issues internally to ensure that they are rectified promptly. Your input helps us to identify areas for improvement, and we appreciate your honesty. Thank you again for bringing these matters to our attention. Hope to see you next time.

8/10 Udmærket

Viatcheslav, Saint Joseph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is good, 10 min from the airport, shopping mall across the street with restaurants and grocery stores. Breakfast, coffee and fruits available whole day. Spacious suits. Tired bathroom, very small pool with cold water.
Overnattede 3 nætter i marts 2024
Svar fra -Lucy den 16. mar. 2024
Thank you for sharing your feedback. We're glad to hear you appreciated our convenient location, ample amenities, and spacious suites. We apologize for any inconvenience caused by the condition of the bathrooms and the size of the pool. Your comments are valuable to us, and we'll use them to improve our services. We hope to welcome you back for an even better experience in the future.

10/10 Fremragende

Ral, Sitka

Very convenient and comfortable
Overnattede 3 nætter i februar 2024
Svar fra Lucy Jones den 4. mar. 2024
Thank you for your recent stay at our hotel! We are glad you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

david

Forretningsrejsende
Synes ikke om: Service og personale
For the price, not what i expected..........
Hotel was ok. in season price was very expensive for the hotel. We showed up at 10pm after a long dinner and the front doors were locked. We had to pound of the door for at least 5 minutes to get someone's attention (and yes we used our key cards but they did not seem to work). we were there for 3 nights. NO housekeeping! when i asked about the lack of housekeeping when i checked out, they told me that guests do not get housekeeping until they are there 4 nights??? Really, for that price, it seems to me that it is just pure greed by Hilton. They serve a breakfast in the am between 6:30am and 9:30am - while better than nothing, i would say the food is meh....... Big room, comfortable bed.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location and spacious rooms
Overnattede 1 nat i januar 2024

10/10 Fremragende

Brett

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The 2-bedroom suite was the perfect size for my family, which includes 3 big teenage boys.

4/10 Dårligt

Meghan Elaine, San Francisco

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is not a good experience for business travelers. The halls and my room also have a faint and unpleasant mustiness and old food smell. The ceilings are low and the lighting is a weird LED tone. There is no real restaurant at which to eat. No bar area to sit at and work. The bed is only so so and so is the shower. The decor is very 1990s. Evening staff was a little rude except for a nice man painting the elevator area. Morning staff was ok.
Overnattede 1 nat i december 2023

10/10 Fremragende

Marjorie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was lovely. Thanks
Overnattede 3 nætter i november 2023

8/10 Udmærket

Gordon

Overnattede 3 nætter i november 2023

2/10 Forfærdeligt

Dawn

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was extremely dirty, counter top was not wiped off, furniture had extensive stains, carpet was stained and pulling away from walls, bathroom had dirt in corners, windows were open and not locked when we entered and one wouldn’t close all the way. Laundry was not available, elevator was broken, the blow dryer was missing and there was no ice available. This was a last minute booking and I would never stay again! We did Alex the maintenance person who came to fix the AC.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Shandaryn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Stacy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommend
Staff friendly. Safe. And felt comfortable about sons stuff being left in his car prior to moving into college.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Na
Overnattede 1 nat i august 2023

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My Stay.
The staff was amazing and very helpful. The food was delicious and fresh. The room was amazing but was lacking a few items. Only one pink sugar and only one regular coffee. I was unsure about the trash cans. None in the kitchen, and no bag in the one in the dining area. Not sure if it was a trash can. Also, the phone would ring one time, then about an hour later, it would ring again and again in the morning. When I picked up the phone, there was no dial tone. (Ghost maybe) :) Otherwise, very nice hotel. I will stay there again.
Overnattede 1 nat i august 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 16 nætter i juli 2023

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great!
Overnattede 2 nætter i juli 2023

4/10 Dårligt

Sarah

Rejste med familie
Synes ikke om: Rengøring
The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.
Overnattede 1 nat i juli 2023

10/10 Fremragende

STERLING

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Always high quality of service
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Peter

Overnattede 1 nat i juni 2023

10/10 Fremragende

MinhDao

Rejste med familie
Synes godt om: Rengøring
Great
Overnattede 1 nat i juni 2023

8/10 Udmærket

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel, a little on the expensive side but they do a great job. Thanks
Overnattede 1 nat i juni 2023

10/10 Fremragende

Bruce

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

8/10 Udmærket

Michael

Overnattede 2 nætter i juni 2023

8/10 Udmærket

DeLynn

Overnattede 3 nætter i maj 2023

10/10 Fremragende

Celeste

Overnattede 3 nætter i maj 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023

6/10 Okay

Jim

Rejste med partner
Synes godt om: Rengøring
The location and ease of parking are positives. The front desk staff did not inform us that the room would not be cleaned during our stay. A little more info during check in would be appreciated.
Overnattede 2 nætter i april 2023

2/10 Forfærdeligt

DESPINA

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
My husband got bed bugs from his two night stay. His entire body is covered in bites. When I confronted the manager, he said they conducted a search and found no bugs, however the doctors he saw say otherwise. Now we have to pay exterminators to see if we can salvage our expensive luggage or throw it away. I have shown the photos to their staff and all they could offer was an apology and insist it wasn’t their fault.
Overnattede 2 nætter i april 2023

10/10 Fremragende

Mona

Overnattede 1 nat i april 2023

10/10 Fremragende

Stella

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is my second time stayieng in this property and I love it...very nice staff and nice rooms. Very food locations. Im traveli for work and it is my favorite hotel.
Overnattede 5 nætter i april 2023

10/10 Fremragende

Kelly

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Happy with our stay
Fast no hastle check in. Room was clean.
Overnattede 1 nat i april 2023

10/10 Fremragende

Mercedes

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My Stay in Phoenix
The mattress on the bed wasn't good very soft and old. The Sofa in livingroom was ripped. Overall is was ok. Hilton needs to put in some money into improving this property. It does carry the Hilton name!
Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Diana

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
When we arrived and went to our room, The curtain was broken, the toilet paper holder came off the wall and when I turned shower on the handle came off. Next morning toilet didn’t flush and towel rack came off one side. We walked out to the desk and the girl at the desk was beyond rude. I gave her the list and asked that we either be able to move to another room or could she have someone come fix the main things while we were gone. She looked at me Like I was from mars and then looked back at what she was doing. Zero response. When we returned we asked if they were able to fix the shower and toilet and she said everything was fixed. The only thing that worked was the toilet. We were there 2 nights and it was an expensive room. I have stayed at Hilton for years and I honestly don’t think I will go back for the next trip. You seriously need to retrain staff to make sure rooms are up to standard every time a guest leaves. Your front staff could use a little course in customer service.
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Kimberly

Overnattede 1 nat i april 2023

10/10 Fremragende

Marcellina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023

2/10 Forfærdeligt

Denise

Overnattede 8 nætter i marts 2023

10/10 Fremragende

Mario

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Place to Stay
Nice locations. Very clean.
Overnattede 2 nætter i april 2023

10/10 Fremragende

patty

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023

8/10 Udmærket

Amanda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2023

8/10 Udmærket

Rachel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was nice, the staff was so very nice and the hot breakfast was good.
Overnattede 1 nat i april 2023

10/10 Fremragende

Jennifer, Glencoe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is great! Right across the street from tons of restaurants and Whole Foods and LA fitness. The hotel is staffed with very nice people even the breakfast help was amazing! Always clean and full of food and coffee. Rooms very large and comfortable and clean and new. I really had no complaints and I can always find something to complain about. The pool was clean and heated.
Overnattede 5 nætter i marts 2023

10/10 Fremragende

Sandra

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2023

8/10 Udmærket

Annie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2023

6/10 Okay

Sheila

Rejste med familie
Synes godt om: Rengøring, service og personale
Gym and grocer across the street Didn't like the hotel ,need upgrade,old decor
Overnattede 1 nat i marts 2023