We had a room with a king-size bed—the bedframe base/cover was broken and super loud whenever there was any movement on the bed. Loud sleep. The only other room available had a much softer mattress, so we had to stay where we were for three nights. Exhausted.
We also had an incident with someone trying to gain entry into our room. Thankfully, we had the secondary lock on the door, but they managed to unlock the door and try to push it open--twice. When I reported to the front desk the following morning, they dismissed it as it was probably a staff member. " At 10 p.m.?"
When I reported to the manager via email upon checkout on Monday (she was out all weekend), she basically told me I was mistaken, as her logs didn't show any entry with the locks. Really?! Experienced traveler, and I know when someone is trying to enter the room. Unbelievable.
I've also never been told I was lying and "mistaken" because their logs didn't show any entries. What? There are no cameras, so they basically told me I was imagining things, and with a very strong implication that I made it up. Unreal. Avoid this property--completely mismanaged.
