8/10 Udmærket
Cathie Brenda, Yuma
Rejste med partner
7. aug. 2025
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was very very good.
PROS: The staff especially were so helpful, professional, friendly and empathetic. Coudos to Jacob and Jason at the FD. They helped us out with a situation and we are grateful.The hotel itself is extremely clean and clean-smelling. Not like cleaning solution smells - just clean and nice fresh smelling.The pool area was very nice. Large pool, umbrellas and loungers, cabanas, and the area was clean. The pool after 4 days could have used a vacuum from the tree droppings but it wasn't bad. The room was also clean and fresh smelling. Nice amenities.
CONS: Only a few things I would mention so that housekeeping staff can be notified. The floors in the room were actually pretty dirty. After walking around in bare feet for a day our feet were pretty "black". And in the early mornings they were pretty loud in the halls/rooms around us. Banging doors every few minutes, talking loudly, walking loudly (heavy footsteps) in the room above us. We were in Chandler for medical visits but didn't have to be up real early, so the continuous noise was a little frustrating. Also, the elevator doors closed extremely fast every time. I bruised my arm attempting to catch it while it closed on my scooter. That said, Jason the FD manager contacted the elevator company to have the doors regulated better. He also comped us 1 night stay for the inconvenience. Thanks Jason! Fabulous hotel all in all.
Cathie Brenda
Overnattede 3 nætter i august 2025