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Anmeldelser af ADERO Scottsdale Resort, Autograph Collection

4.5 out of 5
ADERO Scottsdale Resort, Autograph Collection
13225 North Eagle Ridge Drive, Scottsdale, AZ

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 347 af i alt 545 anmeldelser" "
Bedømmelse på 8 − Udmærket. 95 af i alt 545 anmeldelser" "
Bedømmelse på 6 − Okay. 44 af i alt 545 anmeldelser" "
Bedømmelse på 4 − Dårligt. 31 af i alt 545 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 545 anmeldelser" "

9,4/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Georgia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall amazing hotel just wish it was closer to downtown. Not much to do around there.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jermall

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location. Very secluded.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sally

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a stunning hotel. The views you can look at all day long. The staff are wonderful. The food is amazing.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Brittni

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was clean and chic! I liked the linens and the beds at Adero. They were comfortable and cozy. We enjoyed each meal at Cielo from breakfast, lunch and dinner. I also loved the staff at the SPA! They were welcoming and knowledgeable. The aestheticians who gave my daughters their facials were wonderful! I was not impressed with the lack of staff by the pool and the pool cafe. We could not get ice, food or drinks other than the Cielo bar and restaurant and we felt awkward ordering in pool attire. We wished there was a cooler or shade down by the pickleball courts as well. I enjoyed my time at Adero and would stay again. Thank you.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Claude, Incline Village

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property and in a very quiet location.
Overnattede 10 nætter i maj 2024

10/10 Fremragende

Sydnie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

6/10 Okay

NICOLE

Rejste med partner, Forretningsrejsende
Friendly staff, but seemed a bit disorganized: towels and glasses at the pool from the night before were still there the next morning. The restaurant had decent service, but was incredibly understaffed.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Samnang

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great view of the Sonoran Desert! Trail nearby to walk or hike. The pool area was convenient and clean! Great food at Cielo restaurant!
Overnattede 3 nætter i maj 2024

6/10 Okay

Rich

Overnattede 2 nætter i april 2024

10/10 Fremragende

Liza

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful location and views. The staff were pleasant and helpful.
Overnattede 6 nætter i maj 2024

8/10 Udmærket

Pierre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Alesia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property, staff was kind and helpful.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Andria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The price of parking was excessive!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Abidemi, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved it It was very peaceful
Overnattede 3 nætter i april 2024

6/10 Okay

Jelena

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
The fact that you pay hundreds of dollars for a room and this hotel has the audacity to charge you daily for a parking spot is a first and will guarantee we stay away from Marriott properties in the future, just insane they would not let you park for free when you are a paying guest!
Overnattede 2 nætter i april 2024

10/10 Fremragende

janaire m

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location Location Location scenery
Overnattede 3 nætter i april 2024

10/10 Fremragende

Armida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Kelley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Molika

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
amazing resort away from the city up in the hills beautiful view
Overnattede 2 nætter i april 2024

10/10 Fremragende

J

Overnattede 2 nætter i april 2024

6/10 Okay

Janet, GILBERT

Rejste med partner
Synes ikke om: Service og personale, faciliteter
Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.
Overnattede 1 nat i april 2024

6/10 Okay

Bridget

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The hotel was lit too much to see the stars. That was the whole reason we stayed there. We were very disappointed about this. We also had our handicap pacecard stolen from our vehicle and the valet told us there are no cameras in the back where the handicap is. That definitely doesnt sound like the resort cares about safety,
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Jim

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024

8/10 Udmærket

andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful location
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Markos

Synes godt om: Rengøring
Overnattede 4 nætter i januar 2024

6/10 Okay

Keith

Rejste med partner
Synes godt om: Rengøring, faciliteter
All was great with the stay, but super frustrating to have to ask and then the front desk acted like they were doing me a favor by giving what I paid for. All in all the property is great and would stay here again,view and location all are top notch. Frustrating that the check in process tainted the rest of the stay. Hope this is a one off experience any your stay is amazing, as it very well could be.
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Keith

Overnattede 5 nætter i marts 2024

8/10 Udmærket

Simon

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great property although our room was on the main floor and felt a bit like the basement, the pool area was great and general condition of the facility was good. Staff was inexperienced but friendly. In general it felt very understaffed from bar to restaurant. Website says they have pool service but in 3 days at the pool there was none. All in all we would stay there again as it is quiet and close to good hiking.
Overnattede 3 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Simon, Thank you for the feedback and we greatly appreciate you taking the time to share it. I will be sure to pass the feedback along to our Food 7 Beverage Management.

10/10 Fremragende

Donald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Giles an assistant manager made sure that we were welcomed and had a beautiful birthday. In fact all staff were great. Really made my wife’s birthday. Excellent aces to the McDowell monuntain trail system. Beautiful views of Fountain Hills. Pool and fitness center could not be better. Enjoyed the pickleball as well. All in a enjoyable experience
Overnattede 4 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Donald, We are so happy to hear that you and your wife enjoyed the visit for your wife's birthday celebration. We're thrilled to hear you enjoyed your stay and got to take advantage of all we have to offer from Pickleball to world class hiking. We hope to see you again at the ADERO soon.

8/10 Udmærket

DeLana

Synes godt om: Rengøring, service og personale
Overnattede 9 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Delana, Thank you for the review. Please come and see us again soon so we can turn that score from a 4 to a 5!

10/10 Fremragende

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kevin den 26. mar. 2024
Hi Eric, Thank you for the review. Always nice getting a 5 out of 5!

6/10 Okay

Lyndsey

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
The views and lobby area are very nice.
Overnattede 3 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Lyndsey, Thank you for the feedback and we hope to see you again to turn that 3 into a 5!

8/10 Udmærket

Renee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kevin den 26. mar. 2024
Hi Renee, Thank you for the review and we hope to welcome you again soon to turn that 4 into a 5!

10/10 Fremragende

Amie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were concerned because of some poor reviews in the months prior to our stay. We were so delighted with the property, room, and the staff. A beautiful resort with responsive and competent staff.
Overnattede 2 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Arnie, Thank you for taking the time to post such a nice review. Thank you for taking the time and we hope to see you again soon!

10/10 Fremragende

Ismael, TUCSON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kevin den 26. mar. 2024
Hi Ismael, Thank you for the 5 out of 5!

8/10 Udmærket

Kerrie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Room was not bad, but 6th floor doesn't allow for the darkness you need to see stars as they boost for a dark skies location and a mechanical buzz is noticeable ALL NIGHT LONG. Spa facilities were sub-par but massage artist was GReat. More if a high end hotel than resort feel.
Overnattede 6 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Kerrie, Thank you for the feedback and we will be sure to address this with our Engineering team. Again, thank you for providing us with the feedback, we really appreciate it and will certainly follow up accordingly.

10/10 Fremragende

Pei Wen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
High ceiling and roomy.
Overnattede 3 nætter i marts 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Pei Wen, Thank you for the feedback. We hope to see you again soon!

6/10 Okay

Leroy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Service at upscale restaurant was horrible and food was cold. Not even busy on a Thursday night
Overnattede 1 nat i februar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Leroy, I am so sorry to hear about the experience with our Food & beverage team. I will certainly notify the management team of your feedback.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous views, quiet and great food. Perfect for a romantic getaway. A couple of misses on room service, but nothing major. Difficult to get cabs/uber to get into town, so you will want to reserve ahead of time.
Overnattede 4 nætter i februar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Michael, Thank you for the feedback and we agree that this resort is perfect for a romantic getaway. We hope to welcome you back for another one soon.

2/10 Forfærdeligt

Christina M

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The staff was overworked and complained, out loud, to guests, as they should have. I heard, "I have no clean glasses to serve guests." One manager was rude to his staff. The wait was terrible. 20 mins for a drink?! Several staff members complained to me about a manager that was touching his staff. A woman that I was at the pool with said this same manager said to her very inappropriate things that I can't write on this review. I will never return to this resort, which is sad because the view is beautiful and the staff deserve more.
Overnattede 3 nætter i februar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Christina M, I am so sorry to hear that your experience was sup par. i would like to make myself available if you wish to discuss your stay in further detail.

10/10 Fremragende

Lisa

Overnattede 2 nætter i februar 2024
Svar fra Kevin den 26. mar. 2024
Hi Lisa, thank you for taking the time to write a positive review.

10/10 Fremragende

Rafael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Rafael, Thank you for the great review. A 10 out of 10 is always nice to hear!

10/10 Fremragende

Raylene

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’m starting off with the excellent service we received from the bellboys to the front desk, cafe, dining and spa staff! Thank you all for making our stay unforgettable. What a Stunning Hotel! With a nice art collection, we really enjoyed walking past the beautiful telescopes pointed at the sky on our way out during our stay. The restaurant is convenient if you feel like staying in. Good food with a nice relaxing ambience. Rooms are comfortable with beautiful views, personally the room looks better in person than online. We enjoyed the tennis courts and fully stocked gym, clean with complimentary water and towels. I would highly recommended to friends and family. Thanks again staff at ADERO!
Overnattede 2 nætter i februar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Raylene, Thank you for taking the time to write such a wonderful review. I will be sure to share this with the team and we are so thrilled to hear that you enjoyed your stay with us. We would love to have you back and look forward to your return.

10/10 Fremragende

Adam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Adam, Thank you for the great review.

10/10 Fremragende

Melinda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Most relaxing, best view, fabulous hiking
Overnattede 1 nat i januar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Melinda, We're thrilled to hear you enjoyed the property. We still have a few more months of nice weather. We look forward to welcoming you back.

10/10 Fremragende

Sarah

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Sarah, thank you for the great review. We hope to see you again soon!

8/10 Udmærket

Debra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet. Beautiful views.
Overnattede 6 nætter i januar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Debra, thank you for providing us with the feedback. We agree, the views are beautiful.

2/10 Forfærdeligt

Morgan

Overnattede 3 nætter i januar 2024
Svar fra Kevin Holtzman den 26. mar. 2024
Hi Morgan, I am so sorry to hear that your stay was sub par. Please do not hesitate to reach out to me so I can understand the shortcomings of your visit.

10/10 Fremragende

Cheryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The views!
Overnattede 4 nætter i januar 2024