We have stayed here many times and loved it. However this time there were several things that made us VERY DISAPPOINTE!Somethings would have been understandable if we had been told, but they did not say anything at check in! There was construction that made breakfast very crowded and felt like you had to rush (a note in our room about the construction said from November 4-10, it is now December 30!), and was loud during the day. There was a NYE party, which was fine, but we were not even allowed to go to the roof to see the balloon drop or fireworks unless we paid $40 per person! As a paying guest this was frustrating. Then, because of the party room service was shut down, so my son could not get the dinner. Again, had we been informed this would have been ok. But we were told when we tried to order. Then, I asked if the spa was open normal hours the front desk said yes. When I went just a little bit later, they said, “sorry, we are closing early for NYE, you can not come.” So frustrating! In addition, when I checked in, I was under the understanding I had a room for three, because when I booked it said it was a 3 person room, and expected to pay extra for only one child (my husband, myself & two kids were staying). But upon check in I had to pay for both children. I did and they said they would bring an extra bed. At 9 pm when we returned to our room, no bed. I called twice and finally it arrived at 10pm. Finally, the AC was very weak and we were all hot at night.
