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Anmeldelser af The Franklin on Rittenhouse, A Boutique Hotel

4 out of 5
The Franklin on Rittenhouse, A Boutique Hotel
1715 Rittenhouse Square Street, Philadelphia, PA

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 734 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 186 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 48 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 1001 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved it! We will be back. Highly recommend
Overnattede 1 nat i maj 2024

10/10 Fremragende

Laura

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We absolutely loved this property. It was so cute and cozy. The staff was very helpful and kind. The area was safe and easy to walk one block to Rittenhouse Square which was lovely. The restaurants and stores on Walnut Street which was one block over were great. I truly hope we get to return :)
Overnattede 2 nætter i maj 2024
Svar fra Doug Osborne - GM den 9. maj 2024
Dear Laura,Thank you for the 5-star review and wonderful comments regarding your stay. We look for to your return visit in the near future.Sincerely,

10/10 Fremragende

Abigail

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love!
Overnattede 1 nat i maj 2024
Svar fra Doug Osborne - GM den 9. maj 2024
Dear Abigail,Thank you for the 5-star review. We hope you are able to return soon for another great experience.Sincerely,

10/10 Fremragende

Sara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Franklin on Rittenhouse was beautiful and clean. My boyfriend and I came after a late Phillies game and had an easy, friendly check in with Paige and her pup Addison. The room was great and the place was quiet. We would definitely stay here again!
Svar fra Doug Osborne - GM den 7. maj 2024
Dear Sara,Thank you for the 5-star review and wonderful comments about our staff including Addison. We hope you are able to return soon for future Phillies games.Sincerely,

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very unique hotel in an incredible area of Philadelphia. Very friendly staff and the cool speakeasy downstairs is worth making a reservation for. My wife and I had an amazing time! Can’t wait to come back!
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 6. maj 2024
Dear David,Thank you for the 5-star review and wonderful comments regarding your stay. We hope you are able to return soon for another visit.Sincerely,

10/10 Fremragende

Andrew

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Paige Wilson den 27. apr. 2024
Dear Andrew, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 Fremragende

Ellen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great boutique hotel. Fabulous staff!
Overnattede 1 nat i april 2024
Svar fra Doug Osborne - GM den 26. apr. 2024
Dear Ellen,Thank you for the 5-star review. We are glad you were able to enjoy your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Ismail

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly, polite staff! Amazing location for a reasonable price!!
Overnattede 1 nat i april 2024
Svar fra Paige Wilson den 24. apr. 2024
Dear Ismail, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cute rooms, spacious.
Overnattede 1 nat i april 2024
Svar fra Paige Wilson den 24. apr. 2024
Dear Patrick, Thank you for the high rating review! We are glad to see you enjoyed your stay and we look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

4/10 Dårligt

Annr

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Doug Osborne - GM den 19. apr. 2024
Dear Annr,Thank you for taking time to complete the survey. We are truly sorry about the issues during you stay and I would like you to call the hotel directly so I can personally apologize for the challenges during your stay. Sincerely,

10/10 Fremragende

Timothy

Rejste med partner
Synes godt om: Faciliteter
Beautiful historical hotel. The room is roomy with a comfortable king bed, large tv beverage cart and adequate bathroom. Just took a shower pressure not great but no problem rinsing my hair, plenty of hot water. My favorite thing about this hotel is the staff, eager to help you go out of their way to be sure everything is perfect.
Overnattede 1 nat i april 2024
Svar fra Doug Osborne - GM den 18. apr. 2024
Dear Timothy,Thank you for the 5-star review and we are glad to see you enjoyed your stay. We look forward to your return visit in the near future.Sincerely,

2/10 Forfærdeligt

Andrea

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Doug Osborne - GM den 18. apr. 2024
Dear Andrea,We are truly sorry you had a less than spectacular experience during your stay. Please call the property and ask to speak with me directly so I can personally apologize to you.Sincerely,

10/10 Fremragende

Alireza

Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 2. maj 2024
Dear Alireza,Thank you for the 5-star review. We are glad to see you enjoyed your stay with us and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Kimberly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful Hotel in the heart of Rittenhouse Square in Philadelphia! The rooms are cozy and unique giving you a relaxed homey vibe. Definitely not a “cookie cutter” hotel!
Overnattede 2 nætter i april 2024
Svar fra Paige Wilson den 11. apr. 2024
Dear Kimberly, Thank you for the 5-star review. We are glad you were able to enjoy your stay and we have shared your wonderful comments with our staff. We look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 Fremragende

Sue

Overnattede 1 nat i april 2024
Svar fra Doug Osborne - GM den 23. apr. 2024
Dear Sue,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 Fremragende

Kathryn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 3. apr. 2024
Dear Kathryn,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, faciliteter
Great staff and location.
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 1. apr. 2024
Dear Mary,Thank you for the 5-star review. We are glad to hear you enjoyed your stay.Sincerely,

6/10 Okay

Shayan

Rejste med partner
Synes godt om: Rengøring, service og personale
The property has character but is outdated. The complimentary breakfast was not good at all.
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 1. apr. 2024
Dear Shayan,Thank you for taking the time to provide such important feedback regarding your stay. I spoke with our breakfast team to ensure we are providing exceptional breakfast daily.

10/10 Fremragende

Christian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really enjoyed my stay at the Franklin. The location is perfect and the hotel itself was lovely. Staff was always helpful and friendly.
Overnattede 1 nat i marts 2024
Svar fra Paige Wilson den 29. mar. 2024
Dear Christian, Thank you for the 5-star review. We are glad you were able to enjoy your stay and we have shared your wonderful comments with our staff. We look forward to your return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

2/10 Forfærdeligt

Ronald

Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 18. apr. 2024
Dear Ronald,We are truly sorry you had a less than spectacular experience during your stay. Please call the property and ask to speak with me directly so I can personally apologize to you.Sincerely,

10/10 Fremragende

Nursuna, scarsdale

Rejste med partner
Synes godt om: Rengøring, service og personale
The most ‘boutique’ thing about the hotel is its red door! The tiny lobby has two uncomfortable leather benches. The rooms are small. The breakfast area feels cold. The ‘continental breakfast’ is plain- it even became ‘more plain’ on the second day of our stay. So, the property needs tlc to be ‘boutique’.
Overnattede 2 nætter i marts 2024
Svar fra Paige Wilson den 29. mar. 2024
Dear Nursuna, I am truly sorry your stay was less than satisfactory. Our goal is to exceed our guest's expectations and we failed during your visit and appreciate your feedback. We hope to have another opportunity to exceed your expectations for a return visit in the near future. Sincerely, Paige Wilson (Front Office Manager)

10/10 Fremragende

Brielle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had an amazing time during my stay. The location was perfect for walking to rittenhouse square and the restaurants nearby. The bed and pillows were so comfortable. The breakfast was a plus. Definitely would like to come back.
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 26. mar. 2024
Dear Brielle,Thank you for the 5-star review. Your wonderful comments were shared with our team and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Nadya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 20. mar. 2024
Dear Nadya,Thank you for the 5-star review. We are glad you were able to enjoy your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Eric

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The receptionist was a classy and helpful person. He was spectacular in the most refined way. The same goes for the bartenders and staff. If you want an experience made your way, remember to speak to Chi. She is amazing.
Overnattede 1 nat i marts 2024
Svar fra Doug Osborne - GM den 7. mar. 2024
Dear Eric,Thank you for the 5-star review and wonderful comments about your stay and interactions with our staff, especially John and Chi. Your comments were shared with our team and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Harish

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had the pleasure of staying at one of the best hotels, where every aspect of my experience was remarkable. The decor was elegant and unique. I was greeted by friendly and helpful staff, and I felt a welcoming atmosphere from the moment I arrived. The bar was exceptional and certainly a highlight of my stay. My room, named Maude, had a spacious and luxurious sense of comfort. The choice of wood flooring over carpeting contributed to the room's fresh and inviting ambiance. The bed was comfortable, and the charming little balcony was delightful.
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 1. mar. 2024
Dear Harish,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

6/10 Okay

James P

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, the hotel did not live up to my expectations. The hotel was cute, but there was much to be desired. My room was freezing and the sheets were stained. When I checked out in the morning, there was no one at the desk. I waited for about 5 minutes, but nobody ever showed up. I simply left my key on the desk and hoped someone would find it. I travel to Philly for work from time to time, but won't be back at this hotel next time I am there.
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 24. feb. 2024
Dear James P,Thank you for taking the time to provide us with feedback about your stay. I am truly sorry about the issues with the bed sheets, room temperature and lack of staff during your departure. I am addressing all these issues with our leadership team this week. Please contact our hotel directly so I can personally apologize to you for these issues.Sincerely,

6/10 Okay

Kristen

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
It is a very charming boutique property in a great location. In room temperature control is lacking, so heat was uncomfortable during the middle of the night. Had to figure out how to open the window in the middle of the night in winter. Also, no workout room or relationships with gyms.
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 23. feb. 2024
Dear Kristen,Thank you for choosing our property and taking the time to provide us with feedback about your stay. We are sorry about the issue with the heat and our maintenance department corrected the issue soon after we were made aware. We are also in the process of creating a partnership with a local fitness center that opens in April 2024 and only one square block away from our property. We hope you consider returning for another visit and allowing us another chance to exceed your expectations.Sincerely,

10/10 Fremragende

Carolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 20. feb. 2024
Dear Carolyn,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

6/10 Okay

Jamie

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 13. feb. 2024
Dear Jamie,Thank you for completing a survey and I want to apologize for your stay being less than a 10-star experience. Please contact to hotel directly and ask to speak with our Front Office Manager or myself so we can personally apologize to you.Sincerely,

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful boutique hotel. Staff were friendly and engaging, rooms were beautifully decorated and there’s even a speakeasy at night. I was ready to move in permanently.
Overnattede 1 nat i februar 2024
Svar fra Doug Osborne - GM den 11. feb. 2024
Dear Amanda,Thank you for the 5-star review and wonderful comments about your stay. We look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Alana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent! Boutique and so much better than all the large hotels in the area. Comfortable, cute and quiet
Overnattede 1 nat i januar 2024
Svar fra Doug Osborne - GM den 31. jan. 2024
Dear Alana,Thank you for the 5-star review. We truly appreciate your comments and look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

melane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The attached speakeasy was exceptional!
Overnattede 2 nætter i januar 2024
Svar fra Paige Wilson den 18. jan. 2024
Dear Melane, Thank you for the high rating review! We are happy you had such a great experience at the bar as well. We hope you are able to return in the near future to enjoy another stay. Sincerely, Paige Wilson FOM

8/10 Udmærket

Carmelita

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Paige Wilson den 18. jan. 2024
Dear Carmelita, Thank you for the high rating review. We hope you are able to return in the near future to enjoy another stay. Sincerely, Paige Wilson FOM

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Doug Osborne - GM den 16. jan. 2024
Dear Anonymous,Thank you for the 10-star review.

8/10 Udmærket

Susan

Rejste med familie
Synes godt om: Service og personale, faciliteter
Property and decor is beautiful… however there was no heat control in the room and windows don’t open so it was a sweat lodge in our room that the staff couldn’t do anything about. Also.. the shower was either cold or scalding. They do so much right… the breakfast is wonderful.. front desk staff lovely but you couldn’t get a glass of wine in the bar and take it to your room but the bar wouldn’t accommodate in house guests without a reservation at the speak easy. When I told the manager of these issues… she graciously compensated us for one night…but I doubt we would ever stay again. At this price point … one expects the basic services such as correct temperature in the room and shower to not be an issue.
Overnattede 3 nætter i december 2023
Svar fra Doug Osborne - GM den 8. jan. 2024
Dear Susan,Thank you for taking the time to provide us such important feedback about your stay. I sincerely apologize for the issues with the room and water temperature, as well and the lack of availability in the bar. Our management team has informed our maintenance team to work on the water issue and we are expanding the bar space so more guests can enjoy the offerings. We hope you reconsider returning and give us another chance to exceed your expectations.Sincerely,

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Doug Osborne - GM den 8. jan. 2024
Dear Ryan,We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Shannon

Overnattede 1 nat i januar 2024
Svar fra Doug Osborne - GM den 8. jan. 2024
Dear Shannon,Thank you for the 5-star review. We hope you are able to return soon for another visit.Sincerely,

10/10 Fremragende

Joan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay, adorable hotel with wonderful service. Great location, wonderful bar.
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 31. jan. 2024
Dear Joan,Thank you for the 10-star review. We are glad to hear you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Debi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Book it!
Very unique...thats what i love about boutique hotels. The "continental breakfast' exceed my expectations. Great location block off Rittenhouse. The speakeasy was another delightful surprise.
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 28. dec. 2023
Dear Debi,Thank you for the high rating review. We are glad to hear that you enjoyed your stay with us and we look forward to your return visit in the near future.Sincerely,

6/10 Okay

Joe

Overnattede 3 nætter i december 2023
Svar fra Doug Osborne - GM den 24. dec. 2023
Dear Joe,We are truly sorry you did not enjoy a 10-star stay. Please call the hotel directly and ask to speak with myself or Paige, our Front Office Manager, so we can personally apologize to you.Sincerely,

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 21. dec. 2023
Dear Scott,Thank you for the high rating review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful night at the Franklin on Rittenhouse. Very close to great restaurants. The speakeasy on the first floor was wonderful.
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 20. dec. 2023
Dear Paul,Thank you for the 5-star review and wonderful comments regarding your stay. We look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Irina

Overnattede 3 nætter i december 2023
Svar fra Doug Osborne - GM den 7. jan. 2024
Dear Irina,Thank you for the 5-star review. We hope you are able to return soon for another great stay.Sincerely,

10/10 Fremragende

Fredrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautifully curated and wonderful staff - I absolutely loved my stay at The Franklin
Overnattede 2 nætter i december 2023
Svar fra Doug Osborne - GM den 15. dec. 2023
Dear Fredrick,Thank you for the great comments about our hotel and staff. We are glad to hear you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

2/10 Forfærdeligt

Elizabeth

Svar fra Doug Osborne - GM den 5. feb. 2024
Dear Elizabeth,I am truly sorry we did not meet your expectation during your stay. Please contact the hotel and ask to speak with myself, the General Manager, or our Front Office Manager so we can personally apologize to you.Sincerely,

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience, all of the people working for the hotel were exceptionally helpful and nice.
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 15. dec. 2023
Dear John,We appreciate the wonderful comments about hotel and staff and look forward to your return visit in the near future.Sincerely,

8/10 Udmærket

Brooke, Lebanon

Rejste med partner
Synes godt om: Rengøring, service og personale
Very friendly staff. Prime location. Condition of room was subpar considering the potential. For example: room heat is controlled by one thermostat for the floor which is in a common area, therefore room was a little cool and drafty due to the understandably older nature of the building. No mini-fridge in the room. Lock box did not work.
Svar fra Doug Osborne - GM den 10. dec. 2023
Dear Brooke,Thank you for taking the time to provide of feedback regarding your stay. I want to apologize for the limitations with the heat controls and lock box. However, we do provide refrigerators upon request. We hope you are able to return in the near future for another visit.Sincerely,

10/10 Fremragende

Bonnie

Rejste i en gruppe
Overnattede 1 nat i december 2023
Svar fra Doug Osborne - GM den 8. dec. 2023
Dear Bonnie,Thank you for the 5-star review. We are glad you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff in a great location
Excellent stay and would highly recommend this hotel. The location is great and the staff is very friendly and helpful. I’ll definitely be coming back.
Overnattede 2 nætter i december 2023
Svar fra Doug Osborne - GM den 5. dec. 2023
Dear Michael,We are glad to hear you enjoyed your stay and thank you for the 10-star review.Sincerely,

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Doug Osborne - GM den 5. dec. 2023
Daniel,Thank you for the high rating review. We look forward to your return visit in the near future.Sincerely,