First, the check in time is 5pm - I've stayed all over the world with rental units, and this is the latest time I've ever experienced. They don't give you ANY check-in instructions until 30 minutes before check-in! The instructions tell you to go to an address on N Park Ave, instead of the published Expedia address of Ridge Ave, leading us to believe we were staying elsewhere! Turns out it's just the other side of the building. Then it tells us to "call" the unit number on the outside call box to get into the front door. We tried 6 times and it didn't work. We finally reached the owner and he got is in the door. The instructions then give you a lock box number which is a box opposite the front door of the unit, which worked, but the lock box was EMPTY! The owner said they would be there in 10 mins, but it took until 5:40pm to get the fob. The unit APPEARS clean on the surface but the floor is dirty along with a dirt-caked bathroom fan. The 4-section couch in the living room is broken in two sections - took pics. The bed is extremely hard. The shower head is awful and just kind of spurts water. Upon leaving, we were instructed to put the fob back into the lock box, but after successfully using the code to get into the box upon arrival (to find it empty), the code, after 6 attempts, didn't work. So we put it in the unit instead, and they gave us a hard time about that. This is nowhere near the main center with museums and "Mall" - must uber or train.