I drove 4.5hrs with my 2 little ones, to see an afternoon show at Crown theatre. I picked this place as it was close by and had 2bedroom units.
I arrived early in the hope we could leave our bags at reception, get changed and head to the 2pm show. Check-in after.
There were 3 of us waiting and the receptionist was working solo and on the phone to a client. She abruplty said to all of us, "take a seat, check-in is not til 2".
Eventually more staff came and we were kindly allowed to check in early. No mentiom of the big carpark at the back, next to our room, so I had to lug our bags and the kids to our room.
On walking in, it stank of stale smoke. I tried to open the main large blinds in the lounge area, so i could open the windows. The enormous blinds crashed down right in front of my kids, onto the table. The fly screen on the twin bedroom window was half forced out.
The whole unit was very tired. I couldn’t open the smaller kitchen blinds to open those windows.
The phone buttons were rubbed off, so I couldn't phone reception, I had to walk my little ones back there. When i told them about the putrid smell and the large broken blinds, I was offered some neutralising odour spray and a 'sorry, maintenance has gone home for the day'. No offer of a new room.
The twin room weirdly didn’t have a power point to set up baby monitor/night light.
On check out, I said again about the putrid smell and broken blinds. Just another 'sorry about that', no offer of compensation
