I have now spent nearly two weeks trying to get a response from the owner, Vbro and Sykes Cottages. I didn't want to post a bad review and have tried every possible way to get my concerns addressed but to no avail.This is a beautiful big light filled house, perfect for large groups. Unfortunately it did not match up to the the standard we expect from Vbro, particularly at this price point . We have stayed in another large house in Llandudno - half the price and a much higher standard.The front entrance is scruffy . The bathroom ceiling on the top floor is cracked and peeling. The whole house looks as if has just had a load of white paint thrown at it, with paint splatters all over the floor. Door knobs are mssing or loose. The outside area at the back is unappealing and scruffy.The kitchen is poorly equipped. There was no bread knife and no knife sharp enough to even cut a tomato. We had to go out and buy a set from Argos. There weren't any large serving dishes or platters.For coffee there was only one small cafetiere.The very first evening we noticed a problem with one of the toilets not flushing. I sent a message to the host when it became apparent it was completely blocked. This was quite late in the evening but when there was no response in the morning I phoned the caretaker. She came round and arranged for someone to call. They came as we were preparing dinner, and we had toilet water pouring the ceiling as we were trying to cook.I could say more but no space.