Hoteller i Pegeringsingan Tenganan Museum

"We booked two neighboring villas, each with a private pool. Upon arrival, we immediately noticed a large construction site right next to the villas, which had not been disclosed on either Hotels.com or the hotel’s own website. We informed the hotel right away but received no meaningful response. The next morning, we were woken at 7 a.m. by loud construction noise, continuing daily from 7 a.m. to 5 p.m. When we complained, we were referred to Hotels.com. After multiple conversations with their customer service—having to repeat the entire story several times—the hotel offered an “upgrade.” The upgrade consisted of two suites without private pools, located far apart and connected internally by stairs. We declined, as this did not match what we had booked and paid for. After hours of waiting, we were informed that the hotel had rejected any refund or price reduction, and Hotels.com would not pursue the matter further. Only at check-out did the hotel offer honeymoon pool suites, but by then our onward travel was already arranged. We checked out early without any compensation, apology, or refund for the unused night. Only thing we got handed, was a paper trying to get us to agree that we wouldn’t get any compensation, we did not sign it. This level of handling  is unacceptable for a resort at this price point. The staff was very friendly and this review is to the upper management, not on site."

"Værelse ok og personalet var søde"

"I have been to Bali 3 times. Desa Swan is the best hotel I have been to🤗The quietness, the comfort, the service, the wellness. I can't say anything bad about Desa Swan except that I got two mosquito bites😘😘"

"Det lå lige på stranden, søde og hjælpsom personale. "

"Vi var på bryllupsrejse og boede på Aksari en uge. Hotellet er smukt og ligger meget roligt væk fra by og støj. Vi havde booket en af deres to villaer, de ligger “afsides” fra de resterende værelser på hotellet. Der var fra og ro, i den forstanden at der ikke var støj fra de andre gæster. Dog er der en lille flod som løber langs med hotellet, og der kan man tydeligt høre vandet plaske - det var dog ikke en gene for os, men værd at nævne hvis man er lyd sensitiv. Vi var der i september måned og solen havde desværre svært ved at nå terrassen og poolen i villaen grundet de høje træer der afskærmer hotellet, så poolen var meget kold i villaen. For os var det fint at bruge hotellets store pools men hvis man tænker poolen er opvarmet så er det altså ikke tilfældet. Hotellet har to restauranter og begge laver virkelig lækker mad. Personalet er søde og servicen er i top klasse. Vi brugte en af hotellets chauffører, Wayan, han var sød og rar, god til at guide os og varetog vores interesser på bedste vis. Vi blev ofte imødekommet af personalet i receptionen efter dagens oplevelser på øen og de var meget nysgerrige og interesseret i hvordan vores dag havde været og tilbød altid deres assistance hvis vi havde behov for hjælp. Deres servicemanager, Wulan, var altid nærværende og smilende - man er ikke i tvivl om de gør alt hvad de kan for at man føler sig hjemme! Kæmpe ros til hele staben på Aksari! Vi kommer gerne igen ⭐️⭐️⭐️⭐️⭐️"