Very unhappy that when we arrived they had NO record of our booking through you!! This was very stressful and worrying, we were tied, hungry, Thirsty and all we wanted to do was get our room! This was not a good start, in a different country not knowing if they could even give us a room!! After waiting in a lounge area we were finally called to the desk to be given a room, they said that you had not given them our booking, I am very upset and was made to feel we had done something wrong! I would like a full response from you as to what went wrong and why!! Why we were made to feel it was somehow our fault! This is the first time I have ever used you to book a hotel and after seeing the TV ads I was confident it was going to be Ok, but I was wrong, I received and email from you 4 days before travel saying the Hotel was looking forward to us arriving, but this was a lie as they never even had our booking!! Please could I have your comments reply, thankyou