Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have booked through this company before and had a great experience - however, this trip proved to be a complete nightmare. When I was just 45 minutes away from my condo I signed into the booking app and found an entirely different condo/room listed. I immediately contacted the agency and after a short wait was notified the condo I had originally booked had sold. I had been moved to an entirely different condo with NO prior notification. I understand we are human and mistakes happen, but this was a paramount oversight. The property manager was very condescending, making remarks such as "I know you're frustrated, but we need to move on," and "I hope you see this as a blessing." I most certainly did not. I had family that had booked a room at my intended condo. We were now over four miles away from each other (which is 25-30 minutes with traffic). This not only added unnecessary stress and inconvenience to our trip, but also cut into our time on the beach each day. The condo I was moved to had a large blood stain on the mattress pad and toenail clippings on the balcony (I didn't bother contacting the property manager as my previous situation was handled so poorly). I would not have been as upset if the situation had been addressed as soon as the original condo sold, or if the situation had been handled better. I most certainly will not be using this company again. I hope any future guests have a better experience.