Hoteller nær Pacific War Museum

"ケトルがないという口コミも見かけたため少し心配していましたが、実際にはお部屋に用意されており安心しました。また、お部屋も広く、家族4人でも快適に過ごすことができました。 一方で、ドライヤーは洗面台に固定されており、コードも短かったため少し使いづらく感じました。気になる方は、ドライヤーを持参すると安心かもしれません。 また、ホームページには案内がありませんでしたが、ウォーターパーク「Tarza」が営業しておらず、とても残念でした。"

"The front desk staff was very helpful and they make your stay worthwhile especially during typhoon Bavi. Thank you Connie from the front desk staff for going beyond to extend our stay and not needing to check in and giving my family a great price. Cafe Cino is also my favorite coffee shop on island. Keep up the great work, hospitality, and customer service. THANK YOU ALL !!❤️💯💯💯"

"Not a great breakfast."

"The whole place needs an upgrade."

"okay"

"The staff are all friendly"

"日中は日本人が常駐しているようで、コミュニケーションには苦労しない。 その他のスタッフもフレンドリーで良いと感じた。 シャワーは水栓根元で水漏れ有り トイレにはウォシュレットが完備されているが、ノズルが前後している最中に水が出ているので少し問題あり。 台風が来て部屋に缶詰になった際、強風でサッシの隙間からピューピューと音が鳴り続け睡眠不足になった。"

"Overall experience was goo."

"Upon arrival staff and Front Desk was welcoming and made it very easy to check in. Elevator was down but they accommodated and helped us bring our stuff up to the room. Although it was during a storm and amenities were off limits, it was still a great stay. I’d book a stay here again because of the great customer service they had. Rooms had a good amount of space and many storage space, bed was comfy, and backup generator kicked it quickly when the island power died, that was a plus!!!!"

"We stayed in Crowne Plaza for 5 days then switched to Lotte Guam. We have to say Lotte has lots of room to improve their service. 1. Front desk staff told us there is an ice bucket in our room, however we did not see it. 2. Breakfast selections are poor. 3. There is no any signs in the room that call locally will charge a fee. When we check out, they charged us 0.75/minute. 4. If you lose your towel card or room cards, you will get charged (thank God! we didn't lose any of the...

"The property is conveniently located to many stores and outlets. Staff are friendly and nice. As a returning customer, filling out paperwork repeatedly (same information the past 6 times I’ve stayed there this year, it is inconvenient to ask the same information over and over. Also, while I don’t have visitors, their requirement that each person visiting register at the lobby makes this location feel unwelcoming."

"オーシャンビューのお部屋にしましたが、部屋からの眺めがとても良かったです。プールは広く、スライダーもありました。すぐにビーチにもいけるので、海も楽しむことができました。"

"フロントの対応は良かったが、ロビーや廊下などホテル内全体の温度が暑すぎた。 ベッドメイク後のタオルの補充が足りずフロントに申し出したが、部屋に届けてくれるのも遅かった。 全体のガラスが汚すぎて、外の写真も撮れなかった。 部屋内湿気が多いようなカビ臭さを感じたので消臭剤や柔らかな芳香剤があると良い。"

"POOR POOR POOR CUSTOMER SERVICE! Since 3pm on July 04, 2026 check in time, I informed Front Desk the AC was not cold. Throughout the day, 4 DIFFERENT EMPLOYEES ON 4 SEPARATE OCCASIONS/TIMES all came up to the room and confirmed AC was not cold. The whole day to the next day, still nothing was done. I asked for a manager and only to be told the manager is off and to come back later “IF” the manager will be on site. Maintenance guy came to check the AC in house clothes and slippers, no uniform,...

"誤報だったから良かったけど、火災報知器がなり階段での移動が大変だった"

"ビュッフェが豪華でした。"

"Lækker pool område og super dejlig strand. Meget børnevenligt hotel. Hotellet er en smule slidt men det ligger godt i forhold til hvad der er at se i Tumon. "

"It was very clean, the kitchenette was also very nice. Plenty of space for luggage. Shuttle was also clean and was there early, the driver was also nice and helpful as well. The room I was in, the drain wouldn't really pop back up to drain, but it was still very good after a long day of traveling. Would definitely recommend staying at."