Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My vacation was less than ideal. The property itself is fine however; The property listing states that it does not have AC so portable fans will be provided, they were not and it was unbearably hot. It was cooler outside. I parked my car inside the garage, the “automatic” garage door stopped working and we had to manually push the door open which is extremely heavy. I require a service dog, and out of courtesy I sent the property manager a photo of my service dogs certificate which was met with a $150 “pet charge”. It wasn’t until I sent a screen shot and sent a photo of Airbnb’s policy that the charge was dismissed. An accident occurred where a slip in the shower, shattered the shower door so I knew I would pay for that (supposedly $600, but okay that’s fine) but Following check out, the property manager tried to charge me a total of $1200 for “the shower door, trash, and cleaning.” How is trash and cleaning an additional $600? So I disputed the charge and the Airbnb Resolution (who are awesome btw but hopefully you never have to deal with them) team determined based on evidence submitted by both parties that the charge should have been $675. Big difference from the original request. They try to add charges for any little thing they can, and if you like your money, pick somewhere else. The property is nice, and location is nice, but there is definitely closer Airbnb’s to the beach and maybe those properties won’t try to steal your money for some trash that was already bagged.