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Anmeldelser af Hyatt Place Ottawa West

3 out of 5
Hyatt Place Ottawa West
300 Moodie Drive, Ottawa, ON

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 957 af i alt 1519 anmeldelser" "
Bedømmelse på 8 − Udmærket. 401 af i alt 1519 anmeldelser" "
Bedømmelse på 6 − Okay. 90 af i alt 1519 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 1519 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 29 af i alt 1519 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Daniel

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tout était très bien
Overnattede 1 nat i maj 2024

10/10 Fremragende

Silvana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Farheen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We thoroughly enjoyed our stay at the hotel. The suite was spacious and welcoming.
Overnattede 1 nat i maj 2024

8/10 Udmærket

PAYAL

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms were clean, pool was very small
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 20. maj 2024
Thank you for your feedback.

4/10 Dårligt

adel

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
I've lately stayed with my family at Hyatt Place for our trip to Ottawa. It was a bad experience all along which really put a damper on our vacation. The hotel was clean service was poor. Here are the issues that we experienced during our two night stay at the hotel: 1. We had booked our room a few days before through Expedia, fully paid for the hotel room and received our confirmation from Expedia. We called on our way to inform the hotel that we might arrive later that night. To our surprise, the reception staff told us the hotel was overbooked, there was no guarantee that they'd give us a room and whoever checks in first would get the room. We reminded them that we had booked via Expedia and our reservation was confirmed. The answer was: "this is not how it works". They tried to blame overbooking on Expedia and offered to get us a room in a hotel nearby. When we checked in that night, reception staff said we were lucky to have a room and it's only because someone had cancelled earlier. 2. Both nights, people next door to our room were loud and noisy and we couldn't sleep until 2 AM. We called the reception, explained the situation and ask them to do something but nothing changed. 3. The hotel offered free breakfast but this was poorly managed. They ran out toast and it took more than half an hour to refill it. I wanted to make tea but no hot water was available. I had to ask one of the servers to bring it. Overall, it was a frustrating experience for my family and me.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Neptune

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good stay.
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 20. maj 2024
Thank you for your review.

6/10 Okay

Aimal

Rejste med familie
The breakfast was from till 10am, came at 9:30 nothing available and kitchen staff no where to be found…. I seem they just wanted the area closed off. Ended up going to Tim Horton Main desk staff was friendly room was nice.
Overnattede 2 nætter i maj 2024
Svar fra Guest Services den 20. maj 2024
We are sorry your breakfast experience was not excellent. We will address your concerns with the team.

10/10 Fremragende

Ethan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean, staff was helpful, breakfast had a decent amount of selection - parking was not amazing but could be worse
Overnattede 2 nætter i marts 2024
Svar fra Guest Services den 20. maj 2024
Thank you for sharing your guest experience.

10/10 Fremragende

Mélanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tout est tellement propre dans cet hôtel c'est merveilleux. Espace de la chambre bien aménager. Endroit tranquille et la piscine était ultra propre.
Overnattede 2 nætter i maj 2024
Svar fra Guest Services den 20. maj 2024
Merci beaucoup.

10/10 Fremragende

Madjid

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and very clean place. Friendly smiling staff!
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 20. maj 2024
Thank you for your great feedback.

10/10 Fremragende

rishabh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean and quiet
Overnattede 3 nætter i maj 2024
Svar fra Guest Services den 20. maj 2024
Thank you for the 5 star rating.

8/10 Udmærket

Sydney

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Guest Services den 20. maj 2024
Thank you for your review.

10/10 Fremragende

Retnarajah

Synes godt om: Overnatningsstedets tilstand og faciliteter
Clean, friendly, convenient location
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 16. maj 2024
Thank you for your 5 star rating

2/10 Forfærdeligt

Sarah

Overnattede 1 nat i maj 2024
Svar fra Guest Services den 16. maj 2024
We are sorry you did not enjoy your experience. We would love to learn more to improve for the future.

8/10 Udmærket

Ernest

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious room
Overnattede 2 nætter i maj 2024
Svar fra Guest Services den 16. maj 2024
Thank you for your review.

2/10 Forfærdeligt

Md Din

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast
Overnattede 2 nætter i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for honest rating.

10/10 Fremragende

Miguele

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Je vais référer cet hébergement (Hyatt), déjeuner inclus, propreté et tranquillité, très bien
Overnattede 2 nætter i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank for the great review and rating!

10/10 Fremragende

Natacha

Rejste med familie, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bien et très propre. Les chambres sont spacieuses et au goût du jour
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the great rating and review.

10/10 Fremragende

Anatoly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent new property
Overnattede 2 nætter i februar 2024
Svar fra Ingrid den 14. maj 2024
We truly appreciate the great rating!

10/10 Fremragende

Caroline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice to see less waste than usual at hotels. Shampoo/conditioner/shower gel were in dispensers in shower instead of little plastic bottles, cups for water and coffee in room were glass/ceramic and best of all, almost all of the dishes and cutlery in breakfast area were reusable. We had a great stay here. It was clean, comfortable, and modern. My husband can’t have wheat but there were plenty of things he could eat at breakfast. We will stay here again next time we’re in Ottawa.
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 16. maj 2024
Thank you for your review and for noticing our commitment to sustainability.

10/10 Fremragende

Ervina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the great rating!

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 16. maj 2024
Thank you for your review.

10/10 Fremragende

man yin ivan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the awesome rating!

8/10 Udmærket

Sabine

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel , excellent breakfast and great coffee , staff at check in was not friendly at all , staff in the morning was excellent
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for your honest feedback.

10/10 Fremragende

Alain

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to my destination and quiet
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the kind review.

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the great rating!

4/10 Dårligt

John

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Ingrid den 8. maj 2024
Thank you for the honest rating.

8/10 Udmærket

Donna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We enjoyed the restaurant next door and access to the pool. The beds were comfortable as well. We have mobility issues and we were unable to access the handicapped parking near the front door. I am sorry but it is time, hotels started increasing the number of accessible parking spaces!
Overnattede 3 nætter i maj 2024
Svar fra Ingrid den 14. maj 2024
Thank you for the hotel feedback.

10/10 Fremragende

Waqif

Rejste med familie
Very good
Overnattede 2 nætter i maj 2024
Svar fra Ingrid den 8. maj 2024
Thank you the great review and rating!

4/10 Dårligt

Barbara

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Uncomfortable bedding, linen feels like canvas. Breakfast room uncomfortable and noisy with staff door banging continuously. Cool reception Highly over priced
Overnattede 2 nætter i maj 2024
Svar fra Ingrid den 8. maj 2024
Thank you for your honest feedback.

8/10 Udmærket

Melissa

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The room was spacious, clean and the beds were super comfortable
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 8. maj 2024
Thank you for your kind review.

10/10 Fremragende

Rodolfo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One bedroom with King is quite spacious. Rooms are fairly modern. Hotel property and room was very clean clean.
Overnattede 1 nat i maj 2024
Svar fra Ingrid den 8. maj 2024
Thank you for your kind review.

10/10 Fremragende

Shantelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Guest Services den 2. maj 2024
Thank you for your review.

10/10 Fremragende

Rhonda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I recently stayed at this awesome hotel which I think you'll love too! It's pretty new and located in a really peaceful area, away from all the noise and chaos. Oh, and let me tell you about their complimentary breakfast - it was absolutely amazing! They had so many options to choose from, I was really impressed. Plus, the staff at the front desk were super helpful and friendly.
Overnattede 1 nat i april 2024
Svar fra Guest Services den 30. apr. 2024
Thank you so much for sharing such positive feedback. We love hearing when our guests enjoy their stay.

8/10 Udmærket

Cynthia

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean rooms, and easy parking
Overnattede 1 nat i april 2024
Svar fra Maylen den 1. maj 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Fremragende

Marcel, Dieppe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location.
Overnattede 1 nat i april 2024
Svar fra Stephanie den 26. apr. 2024
Thank you for staying with us. Your feedback is appreciated!

8/10 Udmærket

Ben

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 5 nætter i april 2024
Svar fra Ingrid den 25. apr. 2024
Thank you for your honest feedback.

10/10 Fremragende

Sophie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nous avons bien apprécié cet hôtel! Très propre Il est bien situé, seulement à 20 minutes de Hunt Club Boulevard.
Overnattede 1 nat i april 2024
Svar fra Ingrid den 25. apr. 2024
Thank you for taking the time to give us this awesome review and great rating!

10/10 Fremragende

Boubacar, Gatineau

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parfait
Overnattede 1 nat i marts 2024
Svar fra Ingrid den 25. apr. 2024
Thank you for the great rating!

8/10 Udmærket

Nabila

Parfait
Overnattede 1 nat i april 2024
Svar fra Ingrid den 25. apr. 2024
Thank you for the kind word!

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ingrid den 18. apr. 2024
Thank you for the great rating!

10/10 Fremragende

Diana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, breakfast delicious, amazing customer service
Overnattede 1 nat i april 2024
Svar fra Ingrid den 15. apr. 2024
Thank you for the great review and rating!

8/10 Udmærket

Simon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 1 nat i april 2024
Svar fra Guest Services den 14. apr. 2024
Thank you for your great rating, Simon!

10/10 Fremragende

Vikas

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was quite good and clean property and family enjoyed stay at this property
Overnattede 2 nætter i marts 2024
Svar fra Stephanie den 9. apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Fremragende

Amanda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice hotel, staff was amazing would recommend to all our family and friends. Breakfast was very tasty loves our suit especially the size of the room only one concern was an area at the foot of one of the beds in our room (600) that appeared to be poop stains. Feel this could have been from last costumers using the room maybe changed a poopy diaper on the bed. We are very understanding people and realize things are sometimes missed. we just removed the top cover on the bed.
Overnattede 1 nat i april 2024
Svar fra Guest Services den 7. apr. 2024
Thank you so much for your stellar review, Amanda. We are so pleased to hear you enjoyed your stay. We appreciate your feedback and understanding, we will follow up with housekeeping regarding these concerns. We hope to welcome you back again soon.

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Stephanie den 9. apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Houman

Rejste med familie og småbørn
Synes godt om: Rengøring
Good dor ahort stay
Overnattede 1 nat i marts 2024
Svar fra Stephanie den 6. apr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Udmærket

Kelly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pet friendly hotel which we appreciated. They have a lobby bar with a small food menu that was very helpful as we were travelling with our dog and couldn't find a local pet friendly patio. My only suggestion would be to hire cooking staff for the food. The front desk attendant had to cook the food and it came to us cold and not well prepared. Room was quiet and clean.
Overnattede 1 nat i marts 2024
Svar fra Stephanie den 5. apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Fremragende

Richard

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything a great place to stay
Overnattede 3 nætter i marts 2024
Svar fra Stephanie den 9. apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Zheng

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale
Book double queen bed, but give me a single bed. I have to ask an exchange. But the room was very noisy somehow from a running machine in the building..
Overnattede 1 nat i marts 2024
Svar fra Stephanie den 4. apr. 2024
Thank you for staying with us. We appreciate your feedback and your comments will be addressed.