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Anmeldelser af Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area

2.5 out of 5
Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area
3000 Fairfield Ln, Ottawa, IL

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 332 af i alt 535 anmeldelser" "
Bedømmelse på 8 − Udmærket. 139 af i alt 535 anmeldelser" "
Bedømmelse på 6 − Okay. 32 af i alt 535 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 535 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 535 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff was very accommodating for early check-in, despite the hotel being fully booked the night prior. The staff was in general very friendly with greeting front desk staff and breakfast preppers. The breakfast selection was very nice.
Overnattede 2 nætter i maj 2024
Svar fra GW den 22. maj 2024
Thank you for taking the time to review, we hope to see you again!!

8/10 Udmærket

Renee

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is close to the highway for ease of finding it. Lots of places to eat in the area. Our shower didn't have a lot of pressure but was definitely hot enough ( no temperature issues) Hot tub was down. It would have felt awesome after our days of hiking. Would definitely stay again if in the area.
Overnattede 3 nætter i maj 2024
Svar fra LR den 15. maj 2024
Thank you for staying with us. We appreciate your feedback!! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Page

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra LR den 11. maj 2024
Thank you for staying with us. We appreciate your feedback!! We hope to see you again when your travels bring you back to the area!

2/10 Forfærdeligt

Ken

Overnattede 2 nætter i april 2024
Svar fra LR den 28. apr. 2024
We are sorry you if encountered a problem on your stay with us. Please contact the hotel, with any issues you may have had, so that we can see if we can address the issue with our staff to make sure we can make your stay better in the future. Thank you for taking the time to leave a review and we hope you stay with us in the future.

10/10 Fremragende

Billy

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hostess (Kathy) made breakfast enjoyable chatting with all the hoteil guests and making sure you were not without anything to eat.
Overnattede 1 nat i april 2024
Svar fra LR den 7. apr. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Jenn

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk worker Friday 3/29 (I'm really sorry I didn't get her name) was especially kind and helpful! We very much appreciated all of her help and hard work on a busy holiday weekend!
Overnattede 1 nat i marts 2024
Svar fra GW den 31. mar. 2024
Thank you for taking the time to review and we hope to see you again!

10/10 Fremragende

John, MICHIGAN CITY

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra LR den 30. mar. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Yaed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra LR den 29. mar. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra LR den 18. mar. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff exceed expectations!! Wow.
Overnattede 1 nat i marts 2024
Svar fra Gena Wyatt den 13. mar. 2024
Thank you for the great review, we hope to see you again!

10/10 Fremragende

Bethany

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Gena den 25. feb. 2024
Thank you so much for the great review, we are happy you enjoyed your stay with us! We hope to see you again!

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome customer service!!!
Overnattede 4 nætter i december 2023
Svar fra Gena Wyatt den 7. feb. 2024
Thanks so much for the great review, we hope to see you again!

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel
It is a nice hotel with a clean room and comfortable bed.
Overnattede 1 nat i januar 2024
Svar fra LR den 4. feb. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Clean, helpful staff, nice rooms
Overnattede 1 nat i januar 2024
Svar fra Gena Wyatt den 1. feb. 2024
Thank you for the great review! We hope to see you again!

8/10 Udmærket

James

Overnattede 1 nat i december 2023
Svar fra Gena Wyatt den 1. feb. 2024
We appreciate the review and hope to see you when you are back in the area!

6/10 Okay

TIMOTHY

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hot tub was down ad pool had no heater
Overnattede 1 nat i januar 2024
Svar fra LR den 15. jan. 2024
We do apologize for the unforeseen issue, with the pool & hot tub, that you experienced during you're stay with us. We are waiting for the part to replace the heating element. I can assure this is an isolated issue. We hope you will give us a chance in the future and we hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
a nice rest
the room was perfect and the location was near by to our activities. we would definitely stay again when in the area.
Overnattede 1 nat i januar 2024
Svar fra LR den 8. jan. 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

4/10 Dårligt

Amily

Rejste med partner, Rejste med kæledyr
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
First off pool wasn’t working rather heaters wasn’t, we weeee told we could still use it being 30 outside wasn’t gonna happen. It was murky and were fluids with hair floating on top of pool so that was an extra no. Room had food pieces under bed room apparently wasn’t vacuumed, ac unit made vibration noises all night, and smells so we checked air filter and that’s why looks like it hasn’t been cleaned in a year. Bathroom was ok sink faucet you couldn’t barely turn on. And on top of that we had a pet and non refundable $50 deposit I assure you my dog was cleaner than the previous people who have stayed in that room. Breakfast attendant was amazing, cheerful and did a great job. Breakfast food was pretty good. All in all $170 for a night in a king bed room for the level of quality not worth it all. Next time we will keep driving and stay in another city.
Overnattede 1 nat i december 2023
Svar fra LR den 8. jan. 2024
We do apologize for the unforeseen issue, with the pool, that you experienced during you're stay with us. We are waiting for the part to replace the heating element, which is why we were making guests aware of the situation & giving them the option to swim with the water being cold. We will let maintenance know about the cleanliness of the pool, as well. Thank you for bringing it to our attention.We will also address our housekeeping team regarding the cleanliness of the room. We assure this is an isolated incident. We do hope you will give us another try if you are in the area again.

4/10 Dårligt

craig

Synes godt om: Rengøring
Overnattede 1 nat i december 2023
Svar fra GW den 31. dec. 2023
Sorry to hear your stay was less than expected, we hope you will give us a chance in the future and we hope to see you again!

10/10 Fremragende

Marissa

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra LR den 30. dec. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra LR den 27. dec. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Maureen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to the highway. Very clean. Easy to adjust the temperature. The person setting up for breakfast was extremely nice.
Overnattede 1 nat i december 2023
Svar fra GW den 26. dec. 2023
Thank you for taking the time to leave a review, we hope to see you back again soon!

10/10 Fremragende

David

Overnattede 2 nætter i december 2023
Svar fra GW den 26. dec. 2023
We appreciate your review and hope to see you again, when your travels bring you back to our area!

10/10 Fremragende

Laura

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My friend and I always take a short trip together for our birthdays each year. What a gem we found here at the Fairfield Inn, in Ottowa. Such friendly gals at the front desk! We got a warm greeting every time we entered or left the hotel! The breakfast was the normal hotel breakfast, but the ladies who take care of that area were beyond friendly and always cleaning up the tables and making sure all was in order. The manager, Rachel, was super friendly & helpful giving us lots of dinner and activity recommendations. We enjoyed the interactions with everyone and felt very much at home there. Easy check in and check out. We received an upgrade to a suite since we were celebrating our birthdays. We loved having the extra space to relax and have a glass of wine after a day of shopping. They even had cookies set out one evening and bottled water at the front desk for us to take with us when we left each day. Good old fashioned hospitality and a great place to stay!
Overnattede 2 nætter i december 2023
Svar fra Gena Wyatt den 14. dec. 2023
Thank you for choosing to spend your birthday with us! We hope to see you back again when you are in the area!

10/10 Fremragende

Richard

Synes godt om: Rengøring, faciliteter
Overnattede 1 nat i december 2023
Svar fra LR den 12. dec. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Brenda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very kind, friendly and service was quick. Kathy who served the breakfast was so very nice, conversation was polite and very friendly and helpful. The property is very clean and decorated nicely for Christmas!! We will definitely stay here again
Overnattede 1 nat i december 2023
Svar fra LR den 11. dec. 2023
Thank you for staying with us. We appreciate your feedback! We look forward to seeing you, again, when your travels bring you back to the area!

6/10 Okay

Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were helpful and very pleasant, and the breakfast was generous. The cleanliness was top notch. The room was smaller than the photos indicated, and the mattresses were too soft, which made it difficult to get out of bed without falling. The bathroom could use a fan and more hooks.
Overnattede 2 nætter i november 2023
Svar fra Gena den 29. nov. 2023
Thanks so much for taking the time to review! We hope to see you back!

10/10 Fremragende

Jennifer

Overnattede 3 nætter i november 2023
Svar fra LR den 15. dec. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were all friendly and no one seemed like they were from other countries so very easy to understand and speak with. The decor and carpets seemed like they had been replaced since we last stayed there in July 2017. Our experience was so good that time (except for constant key issues) that we decided to try it again and were very pleased! 2 issues in the room were the closet door was off the track so hard to open and close and there was an unknown pinkish stain on the inside of the shower curtain at the side closest to the faucet. These were reported upon checkout. Hoping to try other Fairfield Inns next time we travel.
Overnattede 1 nat i november 2023
Svar fra LR den 16. nov. 2023
Thank you so much for taking the time to give us a good review! We appreciate your feedback. We hope to see you, again, when your travels bring you back to the area!

10/10 Fremragende

Tammy

Overnattede 1 nat i november 2023
Svar fra LR den 7. dec. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

susan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was in town for a wedding. The stay at your hotel was great
Overnattede 1 nat i november 2023
Svar fra Gena den 3. nov. 2023
Thanks so much for the great review! We hope to see you again!

8/10 Udmærket

Yigal

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place to spend the night while on the roads. Not a lot to do in the area but as a stop over between Omaha and Detroit is was perfect.
Overnattede 1 nat i oktober 2023
Svar fra LR den 7. nov. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

8/10 Udmærket

Mary Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great colirs
Overnattede 1 nat i oktober 2023
Svar fra LR den 29. okt. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel was super clean, welcoming and comfortable. Gina at the front desk was awesome! She gave us great tips on restaurants, attractions and just getting around Ottowa. The room was perfect and the bed was one of the best hotel beds I've ever slept in, even the shower was top notch! Ottawa is a quaint and friendly small town and this hotel is the best option for a visit!
Overnattede 2 nætter i oktober 2023
Svar fra Gena den 23. okt. 2023
It was great to meet you and I was happy to help you explore Ottawa, hope to see you back again!!

10/10 Fremragende

Kamesha Corinne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing customer service, beautiful property with all the amenities.
Overnattede 1 nat i oktober 2023
Svar fra RB den 23. okt. 2023
Thank you so much for your review. We hope to see you again when your travels brings you back to the area.

10/10 Fremragende

mario

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place, nice pool,nice people.
Overnattede 1 nat i oktober 2023
Svar fra RB den 23. okt. 2023
Thank you so much for your review. We hope to see you again when your travels brings you back to the area.

10/10 Fremragende

Mary

Overnattede 1 nat i oktober 2023
Svar fra LR den 12. nov. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Tatiana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean hotel, friendly staff, I would definitely recommend for a weekend getaway if you’re going hiking or need a quiet spot
Overnattede 1 nat i oktober 2023
Svar fra Gena den 22. okt. 2023
Thanks so much for taking the time to give us a good review! We hope to see you back!

6/10 Okay

Eugene

Synes godt om: Rengøring
We stayed three days and nights. They did not change the towels during that time or empty the trashcans. There are no hold bar in the tub on the opposite end from the shower head for people to step in or out of the tub. No small bar of soap for the wash basin. Could barely read the print on the shampoo, conditioner and body wash attached on the shower wall. bathroom are not vented.
Overnattede 3 nætter i oktober 2023
Svar fra Gena den 17. okt. 2023
Thank you for taking the time to review. We are sorry to hear you're stay stay was disappointing, at anytime the staff at the front desk is available to request the services you need while here. I will mention this to the appropriate staff so we do better in the future!Again we apologize!

10/10 Fremragende

letricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable beds. Room was very clean. Breakfast was great with healthy options. Staff was fantastic! This place is affordable with many restaurants and shopping available. Right off I80. The Best
Overnattede 2 nætter i oktober 2023
Svar fra LR den 14. okt. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Julie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra LR den 9. okt. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Gayla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra LR den 8. okt. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Lisa, Roseburg

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter
Very friendly staff and clean rooms.
Overnattede 1 nat i oktober 2023
Svar fra Gena den 6. okt. 2023
Thank you so much for taking the time to review! We hope to see you again!

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient and clean
Overnattede 1 nat i oktober 2023
Svar fra Gena den 2. okt. 2023
We are glad you had an enjoyable stay with us! We hope to see you again!

10/10 Fremragende

Cathy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra LR den 1. okt. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel. I would definitely stay there again.
Overnattede 1 nat i september 2023
Svar fra Gena den 29. sep. 2023
Thank you so much for the positive feedback! We are happy you enjoyed your stay and hope to see you again!

4/10 Dårligt

Marie

Rejste med partner
No hot water both days. Breakfast was mostly processed / prepackaged food. Room was quite
Overnattede 2 nætter i september 2023
Svar fra Gena den 23. sep. 2023
We do apologize for the unforeseen water issue that you experienced during you're stay with us. The issue has been resolved, unfortunately after you're stay. We do hope you will give us another try if you are in the area again.

10/10 Fremragende

Ruth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Gena den 22. sep. 2023
We are happy you enjoyed you're stay with us and we hope to see you again!

10/10 Fremragende

Kristin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am not sure there was anything unique....I did enjoy the view from room 227, looking over a field vs at a building wall next door. It was clean, convenient, and served our needs very well. Enjoyed the pool and hot tub, and the staff was very friendly each time we encountered them.
Overnattede 4 nætter i september 2023
Svar fra Gena Wyatt den 18. sep. 2023
Thank you for taking the time to let us know how your stay was, we appreciate the feedback and hope to see you again!

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra LR den 17. sep. 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!