2/10 Forfærdeligt
Wenqi
Rejste i en gruppe
19. nov. 2025
I am extremely disappointed with my stay at your hotel. I arrived at around 11pm and was shocked to find no staff at all at the lobby on Basement 3. I had to drag my luggage all the way up to Level 19 just to check in. Even after that, no one bothered to offer any help with my luggage or show me to my room.
But what made the experience even worse — and honestly frightening — was that the hair dryer in my room was faulty and even sparked fire when I turned it on. I could have been seriously injured. This is a serious safety hazard, and it shows a complete lack of maintenance and quality control.
In addition, I tried to contact the hotel via Expedia platform. However, no one replied even after several message and reminder. It sucks.
This is absolutely unacceptable for a hotel that claims to be five stars. The level of service was far below basic expectations, let alone luxury standards. My experience was frustrating, inconvenient, and frankly infuriating.
I will definitely not recommend your hotel to anyone, and I hope you seriously review your service standards.
Wenqi
Overnattede 7 nætter i november 2025
