Udendørs pool, liggestole

Anmeldelser af Best Western Plus Orlando Lake Buena Vista South Inn & Suites

2.5 out of 5

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 405 af i alt 1094 anmeldelser" "
Bedømmelse på 8 − Udmærket. 281 af i alt 1094 anmeldelser" "
Bedømmelse på 6 − Okay. 191 af i alt 1094 anmeldelser" "
Bedømmelse på 4 − Dårligt. 106 af i alt 1094 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 111 af i alt 1094 anmeldelser" "

7,4/10

Rengøring

8,0/10

Service og personale

7,4/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Kim

Rejste med partner
Synes godt om: Service og personale
No heated pool, no Sunbed at pool
Overnattede 16 nætter i oktober 2023
Svar fra bwp den 19. dec. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Udmærket

Jeppe

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Morgenmaden var en skuffelse

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2023

10/10 Fremragende

Malachi Ashgar

Synes godt om: Rengøring, service og personale
Good
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Zhivago

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was able to get some needed rest and catch up on some shopping 😃
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Jiping

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jennifer

Overnattede 1 nat i maj 2024

4/10 Dårligt

Cynthia

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very large cockroach in the bathroom. Yogurt on the floor in front of elevator lobby area and bags of trash next to the garbage bin 3rd floor next to elevator. There was a family that played chase their kid up and down the hallway. Mentioned to the staff was told politely we are a family hotel. Too bad great location.
Overnattede 1 nat i maj 2024
Svar fra BWPLBV den 23. maj 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the concerns you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we sincerely apologize for falling short of your expectations.

6/10 Okay

Luis

Overnattede 4 nætter i maj 2024
Svar fra BWPLBV den 24. maj 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dayana

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
el olor a humedad de las habitaciones y la habitación muy vieja
Overnattede 2 nætter i maj 2024
Svar fra BWPLBV den 23. maj 2024
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos mucho escuchar que experimentó un olor a humedad en su habitación y que encontró que la habitación estaba un poco anticuada.

4/10 Dårligt

Leslie

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring
The people at this hotel were super shady. Was woken up at 5am with a massive screaming fight in the room next door. Just awful. Called front desk to call the police and nothing was done. We had to wait it out.
Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 21. maj 2024
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the unpleasant experience you encountered during your recent stay at our hotel. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.We sincerely apologize for the disturbance caused by the disruptive behavior from the neighboring room. Our team strives to maintain a peaceful environment for all our guests, and we regret that we were unable to address the situation promptly and effectively. Please know that we take incidents like these very seriously, and we will be reviewing our procedures to ensure a more proactive response in the future.We understand that your stay was marred by this unfortunate incident, and we appreciate your patience and understanding during this challenging time. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts to enhance the overall guest experience.If your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional service and comfort that you rightfully deserve. Please don't hesitate to reach out to us directly so that we can make amends for the inconvenience you experienced.Thank you once again for bringing this matter to our attention. We hope to have the chance to welcome you back and restore your faith in our hotel.Warm regards,

6/10 Okay

Sukesh

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i maj 2024
Svar fra BWPLBV den 20. maj 2024
Have a great day.

10/10 Fremragende

George

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 8 nætter i maj 2024
Svar fra BWPLBV den 15. maj 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our location, breakfast, and the cleanliness of your room. We strive to provide a comfortable and pleasant experience for all our guests, and we're delighted to hear that we succeeded with your stay. We hope to welcome you back again soon!"

10/10 Fremragende

Shalynn Anjenette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra BWPLBV den 18. maj 2024
Looking forward to welcoming you back soon!

8/10 Udmærket

Sukesh

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The rooms did not have enough lights. They only had two lights between a bedroom and living room. The room was very spacious and overall fairly good. Breakfast was workable. Need bigger dining area based on number of people that were staying. Staff was good and accommodating. Property was fairly clean.
Overnattede 4 nætter i maj 2024
Svar fra BWPLBV den 15. maj 2024
"Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found the room spacious and overall fairly good, and that you found our staff accommodating. We apologize for any inconvenience regarding the lighting and the dining area size. Your comments have been noted, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future."

10/10 Fremragende

Katherine D

Rejste med familie
Synes godt om: Faciliteter
Great location. The breakfast was good and the room was clean.
Overnattede 3 nætter i maj 2024
Svar fra BWPLBV den 13. maj 2024
"Thank you for your positive feedback! We're thrilled to hear you enjoyed our convenient location, delicious breakfast, and clean accommodations. We hope to welcome you back soon for another great stay!"

6/10 Okay

JASMIN

Rejste med familie
Synes godt om: Rengøring
Por el precio está ok
Overnattede 4 nætter i februar 2024
Svar fra BWPLBV den 13. maj 2024
Have a great night.

8/10 Udmærket

Leonard

Synes godt om: Rengøring, service og personale
Need some updates on the second floor in the hallways other than that a great place to stay
Overnattede 1 nat i maj 2024
Svar fra BWPLBV den 9. maj 2024
"Thank you for your valuable feedback! We're thrilled to hear you enjoyed your stay overall. We'll certainly take note of your suggestion regarding updates on the second floor hallways to further enhance your experience. We appreciate your support and hope to welcome you back soon!"

4/10 Dårligt

Sarah

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The location was ideal.
Overnattede 10 nætter i april 2024
Svar fra BWPLBV den 9. maj 2024
"We're delighted to hear that you found our location ideal! Thank you for taking the time to share your positive experience. We strive to provide a convenient and enjoyable stay for all our guests. We hope to have the pleasure of hosting you again in the future!"

8/10 Udmærket

Nelson

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
None
Overnattede 1 nat i maj 2024
Svar fra BWPLBV den 9. maj 2024
Have a great night.

8/10 Udmærket

Juan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra BWPLBV den 9. maj 2024
Have a great night.

10/10 Fremragende

Justine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tout etait parfait sauf l'ascenseur qui avait des troubles et les poubelles dans les airs communs qui n'étaient pas assez vidé souvent.
Overnattede 5 nætter i april 2024
Svar fra BWPLBV den 7. maj 2024
"Thank you for your detailed feedback! We're delighted to hear that overall your experience was positive. We sincerely apologize for the inconvenience caused by the elevator issues and the oversight with the trash cans. Rest assured, we're actively addressing these concerns to ensure a seamless experience for all our guests. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even better stay in the future."

10/10 Fremragende

Danielle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay! Julian and the lady that checked us in, are the greatest!
Overnattede 4 nætter i maj 2024
Svar fra BWPLBV den 7. maj 2024
"We're thrilled to hear that you loved your stay with us! Thank you for highlighting Julian and our check-in staff for their exceptional service – they'll be delighted to hear your kind words. We strive to create memorable experiences for all our guests, and we're delighted that we could exceed your expectations. We hope to welcome you back for another fantastic stay in the future!"

10/10 Fremragende

Karem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice room. Clean. Excellent staff
Overnattede 1 nat i maj 2024
Svar fra BWPLBV den 7. maj 2024
"Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room clean and comfortable. It's fantastic to know that our staff provided excellent service during your visit. Your kind words will be shared with our team as encouragement to continue delivering exceptional experiences to our guests. We hope to have the opportunity to welcome you back for another pleasant stay soon!"

4/10 Dårligt

Rastislav

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No daily cleaning service , not even change the towels for 3 night stay. Everything you have to go to ask front desk .
Overnattede 3 nætter i april 2024
Svar fra BWPLBV den 6. maj 2024
Thank you for your feedback. We apologize for any inconvenience caused during your stay. We strive to provide exceptional service, including daily cleaning and towel changes. Your comments have been noted, and we will work diligently to address these issues to enhance the experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to better serve you in the future."

6/10 Okay

c

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
We loved Julian at the front desk. We didn’t love that our room was not as clean as excepted
Overnattede 5 nætter i april 2024
Svar fra BWPLBV den 7. maj 2024
"We're thrilled to hear that Julian provided excellent service during your stay! However, we're disappointed to learn that your room cleanliness fell short of expectations. Please accept our sincere apologies for this oversight. Rest assured, we'll address this with our housekeeping team to ensure that all rooms meet our high standards of cleanliness. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future."

6/10 Okay

Oscar

Forretningsrejsende
Synes godt om: Service og personale
Lots of noise from the neighbors upstairs
Overnattede 2 nætter i maj 2024
Svar fra BWPLBV den 7. maj 2024
We're sorry to hear about the disturbance caused by noise from neighboring guests. Our team takes noise complaints seriously, and we'll address this matter promptly to ensure a peaceful environment for all our guests. Thank you for bringing this to our attention, and we appreciate your understanding. Please don't hesitate to reach out if there's anything else we can assist you with during your stay."

8/10 Udmærket

Colleen, Oakville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet property with a nice pool in the sunshine. Clean overall. The breakfast was fine with many hot and cold buffet items. My only disappointment is that the rooms are only cleaned every three days. Otherwise, a quiet, comfortable stay.
Overnattede 3 nætter i april 2024
Svar fra BWPLBV den 3. maj 2024
We're glad you had an overall enjoyable experience and found our property to be quiet and comfortable. We hope to have the pleasure of welcoming you back for another relaxing stay in the future!

10/10 Fremragende

Davina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra BWPLBV den 3. maj 2024
We hope to have the pleasure of welcoming you back any sooner in the future!

6/10 Okay

Florentino

Rejste med familie
1.they don't clean the room when you are there and only when you leave the hotel 2. I made a reservation with Expedia and paid a price and when I left they charged me more than what I paid on Expedia I still haven't paid the deposit but the rest was good
Overnattede 3 nætter i april 2024
Svar fra BWPLBV den 29. apr. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered during your recent stay.

8/10 Udmærket

Brianna

Rejste med familie
Clean exteriors
Overnattede 3 nætter i april 2024
Svar fra BWPLBV den 29. apr. 2024
Thank you for sharing your feedback with us regarding the cleanliness of our exteriors. We appreciate your observation and are committed to maintaining a pristine environment for our guests. Your comments will be shared with our team to ensure consistent upkeep.We look forward to welcoming you back for an even more enjoyable experience.

4/10 Dårligt

LeighAnn

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
Roaches in bathtub
Overnattede 1 nat i april 2024
Svar fra BWP den 27. apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 414.Sincerely,10409 PropertyNickBest Western Plus Orlando Lake Buena Vista South Inn & Suites

10/10 Fremragende

Randall

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bonito el hotel ! Solo que no hacen limpieza diaria en la habitación , hay que bajar por las toallas a la recepción y cualquier cosa hay que bajar a pedirla debido a que no hay limpieza diaria! El servicio y actitud del personal muy bueno ellos solo siguen indicaciones !! El desayuno muy bueno !!
Overnattede 4 nætter i april 2024
Svar fra BWPLBV den 27. apr. 2024
Gracias!

10/10 Fremragende

Vladimir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 4 nætter i april 2024
Svar fra BWPLBV den 27. apr. 2024
Thank you, we hope to see you again!

10/10 Fremragende

Daviana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente todo
Overnattede 1 nat i april 2024
Svar fra BWPLBV den 27. apr. 2024
Gracias!

8/10 Udmærket

Dorothy

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy access to restaurant options! Minor difficulties we encountered: non-functioning ice machine on our floor; broken shower diverter in roll-in shower, together with hand-held showerhead that was very difficult to manage (too heavy, no shut-off).
Overnattede 1 nat i april 2024
Svar fra BWPLBV den 23. apr. 2024
We're pleased to hear that you found our location convenient for accessing restaurant options. However, we're genuinely sorry to learn about the inconveniences you encountered during your stay, including the non-functioning ice machine and the issues with the shower in your room.

10/10 Fremragende

Anibal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El servicio a la habitación tiene condiciones de más de 4 noches primera ves que me sucede
Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 23. apr. 2024
Your feedback is crucial in helping us provide a better experience for all our guests.

8/10 Udmærket

Francisco

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Great stay. We stayed there for one night, breakfast in the morning. Cleanly and friendly greeter.
Overnattede 1 nat i april 2024
Svar fra BWPLBV den 23. apr. 2024
Your kind words serve as a great motivation for our team, and we truly appreciate your recognition of their efforts.

10/10 Fremragende

Donald Pacheco, Guayabos de Curridabat

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo excelente como siempre!!!
Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 23. apr. 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We're delighted to hear that you had a great stay and enjoyed our breakfast offerings.

8/10 Udmærket

Anna Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great value hotel. We enjoyed the swimming pool and hot tub. The breakfast has hot food as well as cereal and muffins. The bed was comfy and i got a good nights sleep. Bathroom was clean. Hotel is close to shops and restaurants.
Overnattede 7 nætter i april 2024
Svar fra BWPLBV den 23. apr. 2024
We're also pleased to hear that you found our bathroom clean and our location convenient for accessing nearby shops and restaurants. Providing a clean and comfortable environment, as well as easy access to amenities, is always our goal.

8/10 Udmærket

Héctor, Raleigh

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The property was good the most but the only inconvenience was we spent four days at the property and never received room service -Housekeeping.
Overnattede 4 nætter i april 2024
Svar fra BWPLBV den 21. apr. 2024
Thank you, we hope to see you again.

6/10 Okay

ROY

Overnattede 6 nætter i april 2024
Svar fra BWPLBV den 13. maj 2024
Have a great night.

10/10 Fremragende

imran

Overnattede 4 nætter i april 2024
Svar fra BWPLBV den 9. maj 2024
Have a great night.

10/10 Fremragende

Camelo

Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 9. maj 2024
Have a great night.

8/10 Udmærket

Edith, Jersey City

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 21. apr. 2024
Thank you, we hope to see you again.

10/10 Fremragende

Karen, East Hartford

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was pretty awesome end it up back til the 20th because magic key did us so wrong to even try to get a room there
Overnattede 5 nætter i april 2024
Svar fra BWPLBV den 21. apr. 2024
Thank you, we hope to see you again.

8/10 Udmærket

David

Overnattede 2 nætter i april 2024
Svar fra BWPLBV den 9. maj 2024
Have a great night.

6/10 Okay

LAUREN

Overnattede 3 nætter i april 2024
Svar fra BWPLBV den 7. maj 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Alexis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stuff was very friendly, especially Julio. He was very attentive. I would definitely stay here again.
Overnattede 4 nætter i april 2024
Svar fra BWPLBV den 18. apr. 2024
Thank you so much for your kind words! We're thrilled to hear that Julio's attentive service made a positive impact on your stay. Providing exceptional hospitality is what we strive for, and we're delighted to know that you felt welcomed and well taken care of during your time with us.We would be honored to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,

6/10 Okay

Christopher

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Don’t look under the bed
Overnattede 3 nætter i april 2024
Svar fra bwp den 18. apr. 2024
Thank you for bringing this matter to our attention. We take all feedback seriously, and we're concerned to hear about your experience.We apologize for any discomfort or inconvenience caused during your stay. Our housekeeping team has been notified, and we will thoroughly inspect and address any issues regarding cleanliness and room maintenance, including under the beds.If there are any specific details you would like to share with us or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly at 407-997-1700.We appreciate your feedback and hope to have the opportunity to make things right and regain your trust.Warm regards,