Luksushoteller i Oranjestad

"Expected more from this chain."

"Easily one of the best vacation spots. Everything you could possibly need is at this resort and all of the local shops and restaurants are within walking distance if you want to leave the resort. The buffet was great and had many options. The restaurants on the resort do not take reservations so many people will arrive a half an hour early to wait in line because they stop taking people after a certain time. We didn’t want to do this but it’s an option. Drinks were available at all times. Staff...

"Preferred Club was Amazing. Our Butler Anthony and the Restaurant Manager Victor deserve highest compliments for making our experience amazing. All of the staff was exceptional! The property is absolutely beautiful as well! "

"My room smelled sooo bad. It smelled like a dog was in the room prior to me occupying it. I called the front desk multiple times in which they tried to resolve the issue by spraying the floors with a freshener. That solution worked for all is 15 minutes. I was just shocked that the Ritz Carlton’s rooms smelled bad especially since the hotel was known for having a really nice fragrance. "

"Just stunning. We had an time. "

"New to the Island and overall I cannot say enough wonderful things! Staff and cuisine A++. They had some things to fix bathroom doors askew/out of square, toilet paper holders off the walls, check in was awful!!!!, touch up paint on all doors. Overall I loved our stay. Go see Francys at Marea, Camilo and Luis at the pool bar, and Diana at Zima- they made it all worth it!"

"The property was beautiful and close to the beach. The downfall was the beach chair situation every morning. But the pools were beautiful and the beach was great. "

"I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing...