2/10 Forfærdeligt
Daisy
Rejste med partner
4. jan. 2026
Synes ikke om: Overnatningsstedets tilstand og faciliteter
From the moment me and my husband arrived we waited 30 mins before anyone was able to help us check in. The night shift guy then decided to show up from the back to help us, I gave him my information and he noticed that I still had a balance…I had paid in full for my stay 3 days before my initial arrival, and I let him know that, I had paid with Apple Pay and showed my statement. He then saw that the payment was applied as a no show payment by accident and stated he would fix it the next day. He gave us our room keys, when we went to our room the keys wouldn’t work…my husband went back to the same guy 3 times before we had finally gotten our room. This was really frustrating and unprofessional service, give that this is barely the first day out of 15 nights that we would be staying there. We then go on our honeymoon and 2 days later I get a call from the hotel from a Jessica, she stated in a voicemail that I had a balance of $600 dollars and I needed to pay, that they would lock my room until they see a payment. I call back after I explained who I was i immediately get a rude attitude from her stating I needed to pay $600, I asked what was this balance for, she couldn’t provide a actual explanation, I then tell Jessica everything. She then said she would look into it and puts me on a 10 minute hold, when I get someone back on the line it wasn’t Jessica, she had transferred me to the manager of the hotel Taylor. I have reached my limit, will be writing the rest on 2nd review.
Daisy
Overnattede 15 nætter i december 2025
