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Anmeldelser af Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 480 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 232 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 143 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 76 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 75 af i alt 1006 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Caryn

Rejste med familie
Synes godt om: Service og personale
We were pleasantly surprised with how large the double Queen with a pullout couch was. It was a nice size for our family of 5. The room had a weird smell and unfortunately the windows do not open to air out. The air conditioner would cool down to 65° which didn’t feel cool enough. Not sure if it was working properly. When we pulled the couch out to use, there where sheets on it that appeared to be dirty and used. We got new sheets at the front desk. It was a quiet hotel, no noise disturbances. Parking was tough, you pay $25 per 24 hours to park and there were very limited spaces. The best part about our stay was the size of the room and how quiet it was.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Tony

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Michelle den 23. maj 2024
Thank you for staying with us.

10/10 Fremragende

Mpga

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location. Always clean. Lots of activities near by. Great hot breakfast. Friendly staff. It is our second time to stay here, we enjoyed both times.
Overnattede 3 nætter i maj 2024
Svar fra Michelle B. den 23. maj 2024
Thank you for staying with us.

10/10 Fremragende

Rose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The sraff was all so friendly and helpful. My sister said the same thing. Breakfast was great.
Overnattede 2 nætter i maj 2024
Svar fra Michelle B. den 23. maj 2024
Thank you for staying with us.

2/10 Forfærdeligt

Lynette

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
You have to pay for parking but there is no parking in the lot at 10pm. Also, there was noise at 11:30p.m. It woke us up, my husband opened the door to find 30 people in hallway being escorted out by the police. Also, they never sent maid service and were there for three days. Front desk staff Devin Is extremely rude!
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Thank you for staying with us. We will address your concerns.

6/10 Okay

Holly

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Thank you for staying with us.

6/10 Okay

Vickie

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It cost an extra $15 just to park in their parking lot. It was a Tuesday so it was that busy. Also nothing was said about it at booking
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Thank you for staying with us.

8/10 Udmærket

Vito

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Michelle den 8. maj 2024
Thank you for staying with us!!

10/10 Fremragende

Kari

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was clean and well maintained.
Overnattede 1 nat i april 2024
Svar fra Michelle den 8. maj 2024
Thank you for staying with us!

8/10 Udmærket

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Michelle den 8. maj 2024
Thank you for staying with us.

10/10 Fremragende

Jim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Michelle B. den 4. maj 2024
thank you for staying with us.

10/10 Fremragende

Carrie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for baseball weekend! Breakfast was excellent!
Overnattede 1 nat i april 2024
Svar fra Michelle den 29. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
Overnattede 1 nat i april 2024
Svar fra Michelle den 29. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Andera

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Overnattede 1 nat i april 2024
Svar fra Michelle den 24. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Angie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Overnattede 1 nat i april 2024
Svar fra Michelle den 24. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Cassie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Michelle den 24. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Oscar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All fine excellent hotel
Overnattede 2 nætter i april 2024
Svar fra Michelle den 24. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Emily

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Get here early. Parking is not that big
Overnattede 1 nat i april 2024
Svar fra Michelle den 24. apr. 2024
Thank you for staying with us.

8/10 Udmærket

Carol, Dodge

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Overnattede 1 nat i april 2024
Svar fra Michelle den 18. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Veronica

Rejste i en gruppe
Synes godt om: Faciliteter
It was a nice hotel
Overnattede 1 nat i april 2024
Svar fra Michelle den 18. apr. 2024
Thank you for staying with us.

8/10 Udmærket

IL

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was good
Overnattede 1 nat i april 2024
Svar fra Michelle den 18. apr. 2024
Thank you for staying with us.

6/10 Okay

KYLIE

Rejste i en gruppe
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Overnattede 1 nat i april 2024
Svar fra Michelle den 20. apr. 2024
thank you for staying with us

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Michelle den 18. apr. 2024
Thank you for staying with us.

8/10 Udmærket

Chad

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Overnattede 2 nætter i april 2024
Svar fra Michelle den 8. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s a nice hotel, we’ve stayed here before & will again when needed!
Overnattede 1 nat i april 2024
Svar fra Michelle den 8. apr. 2024
Thank you for staying with us!

6/10 Okay

Sanjuana

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Don't remember ready anything about having to pay for parking when booking.
Overnattede 1 nat i marts 2024
Svar fra Michelle den 1. apr. 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 Fremragende

Cesar

Overnattede 1 nat i marts 2024
Svar fra Michelle den 19. apr. 2024
Thank you for staying with us.

8/10 Udmærket

Lukas

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only being a half mile from CHI Health Center was very convenient.
Overnattede 2 nætter i marts 2024
Svar fra Michelle den 1. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Joseph

Rejste med familie
Synes godt om: Service og personale, faciliteter
Great location
Overnattede 2 nætter i marts 2024
Svar fra Michelle B. den 25. mar. 2024
Thank you for staying with us!

4/10 Dårligt

Megan

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Overnattede 1 nat i marts 2024
Svar fra Michelle den 28. mar. 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 Udmærket

Joe

Overnattede 1 nat i marts 2024
Svar fra Michelle den 18. apr. 2024
Thank you for staying with us.

8/10 Udmærket

David

Overnattede 3 nætter i marts 2024
Svar fra Michelle B. den 25. mar. 2024
Thank you for staying with us!

6/10 Okay

Kristene

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Michelle B. den 25. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Denzil

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
safe clean very friendly staff
Overnattede 1 nat i marts 2024
Svar fra Michelle B. den 18. mar. 2024
thank you for staying with us

8/10 Udmærket

Ben

Overnattede 2 nætter i marts 2024
Svar fra Michelle B. den 18. mar. 2024
thank you for staying with us

8/10 Udmærket

Anna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Overnattede 2 nætter i marts 2024
Svar fra Michelle B. den 18. mar. 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 Forfærdeligt

Molly

Overnattede 1 nat i marts 2024
Svar fra Michelle den 20. maj 2024
Thank you for staying with us.

4/10 Dårligt

Ronald

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Overnattede 1 nat i marts 2024
Svar fra Michelle den 18. mar. 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 Udmærket

Valisity

Synes godt om: Rengøring, service og personale, faciliteter
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Overnattede 1 nat i marts 2024
Svar fra Michelle den 18. mar. 2024
thank you for staying with us

2/10 Forfærdeligt

Chuck

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Overnattede 2 nætter i marts 2024
Svar fra Michelle B. den 18. mar. 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 Fremragende

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Overnattede 1 nat i marts 2024
Svar fra Michelle B. den 18. mar. 2024
thank you for staying with us

10/10 Fremragende

Stella

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Overnattede 2 nætter i marts 2024
Svar fra Michelle den 18. mar. 2024
thank you for staying with us

2/10 Forfærdeligt

Timothy

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Jennifer, Grand Island

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was unaware we were going to be charge to park.
Overnattede 1 nat i februar 2024
Svar fra Michelle den 18. mar. 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jackie at the front desk was very helpful. Made us feel like valued customers.
Overnattede 1 nat i februar 2024
Svar fra Michelle B. den 18. mar. 2024
thank you for staying with us.

4/10 Dårligt

Jody

Rejste med familie
Synes godt om: Rengøring, service og personale
I had a 6 day cancellation window that I missed so we paid $200 for no reason, the noise from the neighbors was loud, one trash can for a suite, no exhaust fan for shower and no free parking like in the past times I’ve stayed
Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Cathy M

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Parking rip off!
The hotel itself was nice. My issues are they make you pay for surface parking and then they over sell it. We had late night and We had to park a block away where a security guard let us park at a curb in the driveway. We werent the only ones, at least 15 other people had the same problem that night. So after all of that, the next morning I was welcomed with a cold shower. Pay extra to stay somewhere else!
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Randy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Michelle den 18. mar. 2024
thank you for staying with us

10/10 Fremragende

linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking could have been better.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Overnattede 1 nat i februar 2024
Svar fra Michelle B. den 25. mar. 2024
Thank you for staying with us!