2/10 Forfærdeligt
Gayle
Rejste med familie
26. jul. 2025
Synes ikke om: Service og personale
We reserved a 2 bedroom suite on the first floor to accommodate a handicap person. When we arrived our room was on the 2 floor with no elevators. At first they had a room they were going to move us to, but were unable to because another staff gave guest room keys without checking them in on the computer system. We waited for a half hour while the staff argued and tried to figure out which rooms had guests and who had not arrived yet since nobody was properly checked in. There were no rooms to accommodate us even after I offered to pay more for a bigger room if necessary. A 90 degree day in July and we are stuck in a parking lot with no place to stay with a person who has special needs. Being summer we had a difficult time finding another place with a vacancy. 2 hours later we found a place and were able to get into the AC and enjoy our trip.
Gayle
Overnattede 2 nætter i juli 2025
