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Anmeldelser af Muthu Alexandra Hotel

3 out of 5
Muthu Alexandra Hotel
Corran Esplanade, Oban, Scotland

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 178 af i alt 576 anmeldelser" "
Bedømmelse på 8 − Udmærket. 212 af i alt 576 anmeldelser" "
Bedømmelse på 6 − Okay. 98 af i alt 576 anmeldelser" "
Bedømmelse på 4 − Dårligt. 65 af i alt 576 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 576 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Anders Heikel

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra Jurgita den 27. jun. 2021
Dear Anders, Thank you for choosing Muthu Alexandra Hotel. Thank you for sharing your experience and we hope that we can welcome you back very soon. Warm regards,

6/10 Okay

Verificeret rejsende

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale
Everything is OK, but feels a bit soviet-like. Great freandly personell, good breakfast buffet, wi-fi is good. Close to Oban center, and great view over the bay. Hotel has the atmosphere, look and feel of an 80s east-european hotel.
Overnattede 1 nat i august 2019
Svar fra Kinga den 14. aug. 2019
Dear guest, Thank you for choosing Muthu Alexandra for your recent stay and taking the time to leave the review. Best regards, Kinga

2/10 Forfærdeligt

Claudia

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Team Alexandra den 26. maj 2024
Thank you for your review

6/10 Okay

k n y

Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overall it did the job. The shower had no pressure, at all. I think my room was close to the kitchen because I heard dishes being made for hours. The walls aren’t very thick, I could hear my neighbour so definitely bring earplugs. The staff and the pool was nice.
Overnattede 1 nat i maj 2024
Svar fra Team Alexandra den 26. maj 2024
Thank you for your review and your feedback we can for sure look at the kitchen noise so this is not an issue going forward

10/10 Fremragende

Pauleen, South Wootton

Rejste med partner
Synes godt om: Faciliteter
Cheerful staff. Nice room. Great location.
Overnattede 2 nætter i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Hi Pauline Thank you for your review Im delighted you enjoyed your stay

2/10 Forfærdeligt

Julie

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Do NOT stay here! We arrived to a very dated hotel and a dirty room. The overall condition of this hotel is dated and very worn. The hotel staff were average, the breakfast was basic, inadequate and poor quality.
Overnattede 2 nætter i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Sorry to hear about your stay we will address your comments directly with the team

4/10 Dårligt

John

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Small room at the back of hotel with a window which opened onto the staff smoking area, small and unclean. In short not at all as advertised.
Overnattede 2 nætter i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Sorry to hear John, our staff smoking area is not near any guest rooms so Im very concern by thisPlease let me address with urgency

8/10 Udmærket

jim

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Thank you for your review Hopefully next time we will get 5!

4/10 Dårligt

Barbara

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Old fashioned and poorly maintained decor, ant infestation in the dining room, tiny dark room and listless staff who seemed interested in being helpful or accommodating
Overnattede 1 nat i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Sorry to hear you feedback this is not usual and will investigate

2/10 Forfærdeligt

Wende, littleton

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was a deception. We were not in the hotel but cheap apartments behind the main hotel. We didn’t have WiFi nor basic hotel amenities. They basically lie on their website.
Overnattede 1 nat i maj 2024
Svar fra Team Alexandra den 22. maj 2024
Thank you The family rooms are in the annex of the hotel Im sorry was no wifi we will investigate

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Located on the esplanade and walkable to many choices of restaurants.
Overnattede 1 nat i april 2024
Svar fra Team Alexandria den 1. maj 2024
Thank you very much for taking time to review the hotelIm delighted to see you enjoyed your stay

8/10 Udmærket

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Second visit. Just lovely and convenient
Overnattede 3 nætter i april 2024
Svar fra Team Alexandria den 23. apr. 2024
Dear Kenneth, Greetings from Muthu Alexandra Hotel!We thank you for your feedback and we are delighted to know that you had a lovely stay with us.We look forward to welcoming you back in your future visit to Scotland.

10/10 Fremragende

Hui-Ting

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy with my stay - staff very friendly and helpful. Have been staying here a few times already and will certainly come back again!
Overnattede 3 nætter i april 2024
Svar fra Team Alexandria den 22. apr. 2024
Thank you so much for your lovely review - we look forward to welcoming you back again!

10/10 Fremragende

Nadine Debolt

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a great stay at a very clean, safe, and easily accessible location! It’s a great stay in Oban!
Overnattede 2 nætter i april 2024
Svar fra Team Alexandria den 22. apr. 2024
Thank you for your lovely review the team are delighted you enjoyed your stay

4/10 Dårligt

Sultan

Synes godt om: Service og personale
Synes ikke om: Rengøring
We stayed one night Room was cold no proper heating we have been provided with a portable heater We have inquired about swimming pool and staff told us it’s being cleaned we have paid for pool and pool was with cold water temperature freezing water could not enjoy very much our satay over all Glory one of the staff was being very helpful Don excellent customer service .
Overnattede 1 nat i marts 2024
Svar fra Team Alexandria den 22. apr. 2024
Oh dear Im so sorry to hear we have not make your stay a memorable one for the right reasonsWe hope should you return we can rectify that

10/10 Fremragende

Catherine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel was amazing great view service and staff where great
Overnattede 1 nat i februar 2024
Svar fra Team Alexandria den 22. apr. 2024
Thank you for leaving us a kind review Catherine

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Leah

Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Colin

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst ive ever stayed in
I was stuck in the staff quarters , which was chalets behind the hotel , which they didn't explain that well Due to the storm the door of the room banged all night due to the wind Really poor lighting outside and no way to get to the front but walking right around the building in the pitch black Bed was really uncomfortable and didn't get a wink of sleep all night Glad to leave in the morning
Overnattede 1 nat i januar 2024

6/10 Okay

Katharine

Forretningsrejsende
Synes godt om: Rengøring
Tired hotel in need of renovation. Staff very pleasant. Breakfast was great, dinner average and horrible over priced
Overnattede 3 nætter i november 2023

10/10 Fremragende

Bridget, New York

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is conveniently located to the city centre. If you like to swim, definitely take advantage of a nicely sized hotel swimming pool and then the steam room. The rooms are quite large with high ceilings and a good mattress.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Arthur

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pity about the pool!!
We were told on arrival that the pool was open at an extra cost of £5 per person per day. That was fine , but when we wanted to use it were told it was closed for maintenance purposes. This was the same every day. We should have been told of this before hand . Otherwise very nice place to stay! Really should deliver on what customers pay for!!
Overnattede 4 nætter i november 2023

8/10 Udmærket

Annette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was nice but could maybe do with upgrading, especially the bathroom. The bed was very comfortable and the view from the room was wonderful. The hotel has a lovely dining room and dinner and breakfast were excellent. The staff were friendly and helpful. We were disappointed the lift was out of order as I have arthritis in my knee but just has to cope with the inconvenience.
Overnattede 2 nætter i november 2023

10/10 Fremragende

robert

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Friendly and helpful staff
Overnattede 1 nat i oktober 2023

10/10 Fremragende

john

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
?
Visiting for a funeral. Friendly staff including the cleaners made the stay a lot easier
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This stay was one of the most memorable of our trip to Scotland. Right on the water with beautiful views. Staff was warm and friendly from the moment we walked in. Would highly recommend staying here.
Overnattede 2 nætter i oktober 2023

6/10 Okay

Michael

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Upgrades are needed in the suites
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Roger

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Food was good and staff attentive.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff at reception were great. Very convenient location
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Aditi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable stay. Food and service were excellent!
Overnattede 1 nat i september 2023

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale
Bed too small lousy pillows no space in bathroom for toiletries
Overnattede 1 nat i september 2023

10/10 Fremragende

Michelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked this room last minute on our road trip. The staff were lovely and our room was clean and cozy. Less expensive than other hotels in the area yet close to all of the action in town.
Overnattede 1 nat i september 2023

6/10 Okay

Silas

Rejste i en gruppe
Nice location, but average everything else
Overnattede 1 nat i september 2023

10/10 Fremragende

Cheryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very friendly and helpful. Breakfast choice was excellent. Beds were a bit hard and the duvet didnt fit fully across the bed, but otherwise great stay
Overnattede 1 nat i september 2023

2/10 Forfærdeligt

REGIS

I will NEVER AGAIN book an HOTEL using Expedia.
Overnattede 3 nætter i september 2023

8/10 Udmærket

Ian

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff friendly and helpful. Breakfast was very good. Bed was very hard and uncomfortable, even for someone who prefers a firm matress!!!! Shower door had no handle on the inside and could not be fully closed.
Overnattede 3 nætter i september 2023

4/10 Dårligt

John

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Really in need of a makeover. Public areas are tired & the family room we stayed in was very poor value. The restaurant menu was limited & the quality of the food was poor. Staff worked hard but not enough of them. Liked Oban but wouldn’t choose this hotel again.
Overnattede 2 nætter i september 2023

10/10 Fremragende

Joseph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Access, Location, Friendliness of Staff, Room Comfort and cleanliness, WiFi, and 2 Big Lovely Bottles of Alexandra Water!😋👍☘️
Overnattede 2 nætter i september 2023

8/10 Udmærket

russell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023

8/10 Udmærket

Kamani, London

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Our room wasn't clean first day due to the house keeper had to go to a funeral and there was no cover... Room was too hot due to the recent heat wave and there was no air conditioning or fan in the room however, it was a reasonable size room. Toilet flushing nob was not working when we got the room, but the owner fixed it for us. Good side bathroom. Car parking was available at the site. Staff were pleasant.
Overnattede 2 nætter i september 2023

10/10 Fremragende

Man Fai

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good
Overnattede 1 nat i september 2023

2/10 Forfærdeligt

Garnet

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bait and switch. Booked what I thought was a nice hotel. Was given a detached “Motel 6” type room in the rear of the property. Poorly decorated room with a large window with no screen to keep bugs out. A full size man could fit through the window, so how could I sleep at night? No phone in the room. People hanging out on the steps nearby, sketchy. No fan. It was hot. The plumbing was shot, flush the toilet and water comes up from the sink and the tub. Horrible !!! No one cares. Also, no parking comes with your stay and the clerk never told me I could park in the back by our crappy room. They said they were full and nothing they could do. I want a refund !
Overnattede 1 nat i september 2023

10/10 Fremragende

ANDY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I'll stay again
I enjoyed this hotel. We had a great view of the bay, the room was comfortable & breakfast excellent. I could have stayed for much longer.
Overnattede 1 nat i august 2023

2/10 Forfærdeligt

Jeff

Overnattede 1 nat i september 2023

6/10 Okay

Jonathan

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room toilet didn’t work. Trying to find a menu for dinner not easy. Views were excellent but won’t be staying again.
Overnattede 1 nat i august 2023

10/10 Fremragende

Mary, Garland

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff. Very accommodating. My one complaint was the Wi-Fi did not reach in my room. Was great in lobby Thanks for a lovely stay
Overnattede 2 nætter i august 2023

8/10 Udmærket

D

Synes godt om: Rengøring, værelsets komfort
Reasonable hotel which could be much more....
Overall the place is ok. Managed by MGM Hotels (they have many hotels internationally). Some aspects are excellent (water and chocolate in room, complimentary prosecco) but decor is dated (and unusual). Reception staff were great. Bar wasn't always staffed so had to call for people. Only had breakfast which was poor - buffet style, had to wait to sign in, no cups, completely self service.
Overnattede 2 nætter i august 2023

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice enough, helpful staff, nice dining
Overnattede 1 nat i august 2023

4/10 Dårligt

Hayley

Overnattede 1 nat i august 2023