Hoteller i Novo Selo

"Super hjælpsomt personale "

"Very nice hotel with a good location, just a few minutes walk from the main street, good restaurants, etc. Very nice room. Clean and spacious. Good parking facilities. The hotel has a parking garage with a easy access. Very nice indoor playground in connection with the hotel, which our daughter enjoyed a lot. Very nice spa area with a large pool, sauna, damp, etc. Clean and spacious. Very nice breakfest buffet, but terrible service. They removed the food and coffee a minutes before the breakfest closed. And the stand were more busy talking to eachother and joking around, than servicering the customers. Furthermore, ind of the waiters were so busy removing our plates (before we were even done) that he dropped a knife in my daughters for. Not okay at all !! So the breakfest service was not Hilton standard. (The service at the reception was very good though :-))"

"I WOULD NOT LIKE TO VISIT THIS HOTEL AGAIN! They are scammers! When it comes to the room and state of the hotel, everything is great and a very good price. BUT! The big problem is when you check in, and some of the staff does everything to make you take a boat tour on the lake. There is a man (I believe he must be the owner or manager) who is very intimidating and he promis alot of great thing you will do on the tour. You pay a VERY HIGH price for a totaly different tour and not what you pay for! The tour was a ridiculously high price compared to the other tour operators, that was closed when I arived. I regret i did not wait and asked other touroperators. I don't blame the man sailing the boat, because I believe the man at the hostel just keep most of the money for him self. I observed the next day after my boat trip, how awfull behaviour he showed to people arriving at the national park. He almost crawled in to peoples cars to get them to do a boat tour through there hotel tours. Very aggressive! I also overheard how uncomfortable he made other guest feel, when they were aggressively persuaded to do the expensive boat tour. I did confront the staff and by being very polite, I did get a free dinner at the hotels own restaurant. But they would not give me any of my money back. Some of the staffe was very nice to me, but i couldn't figure out if it was fake or what. But it was definitely that one manger/owner man, who destroyed the experience at Hotel Pelikan. Sad place!"