Hi Leslie thanks for the feedback. We are always aiming to improve! We do in fact have wifi for all motel guests and the password is in the rooms. Apologies if you missed that. Thanks for your stay. Roberta

Hi SuzanneThank you for your feedback.In response to your feedback.As stated there is no 24 hr front desk . As stated if you need things you pop into the restaurant. The Wifi password was not in your room. Not that catastrophic as you did retrieve it from the wait staff. No she didnt have it memorized and called me. Should you need coffee more shampoo towels etc you simply ask. All will be provided. The magnet inside steel door gets moved to outside of door should HK be requested. Publuc health has advised since Covid we do not enter rooms without consent. The magnet gives consent. We are a 5 unit motel. The motel doesnt have an ice machine nor a spot to store one. Perhaps you aren't familiar with a well that runs the house entire restaurant housekeeping facilities amd motel. Well water is very hard on a ice machine. The previous owners went through 3. Ours is brand new. It needs serviced from Quebec as again it needs special filters to accommodate well water. The fridges are new and have temperature gauges. The previous guests perhaps had it up..The keys are custom made. Apologies if the key fell in the parking lot.There are 2 streetlight size lights in parking lot. They are on timers. The lights on restaurant roof also on timers. One is in front of room 1 the other at entrance of parking lot. You had said you had no coffee filters. Had you opened the coffee provided and not used your own you would have found the filter in the pouch. The carafe does belong under that maker.You chose to use coffee from home instead resulting in a overflowing mess staining counters. We were wondering why you didnt ask for paper towels ? Or us to help as we would have. I am unsure if so unhappy on 1st visit why return 5 days later..Cheers Roberta

We have called in both owners and 1 supervisor of housekeeping. There was evidence of 1 hair on the bed and 1 hair near the toilet. This doesnt warrant a disgusting room but moreso a fussy customer. There were 0 evidence of anything in the toilet so this is false. You showed up 3 hrs past check in time so had you arrived on time we could have recitified any situation. We also fafe you a 100% refund something you failed to post as we couldve simply said no . I am sorry all the pictures in the world will prove that upon entering your room with 2 housekeeping staff that cleaned the room the supervisor of housekeeping and 2 owners these allegations of uncleanliness are false.