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Anmeldelser af Bovey Castle

5 out of 5
Bovey Castle
North Bovey, Moretonhampstead, Newton Abbot, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 258 af i alt 394 anmeldelser" "
Bedømmelse på 8 − Udmærket. 92 af i alt 394 anmeldelser" "
Bedømmelse på 6 − Okay. 24 af i alt 394 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 394 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 394 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Peter Cristian

Overnattede 2 nætter i juli 2023
Svar fra Reservations Team den 15. jul. 2023
Thank you, so glad you enjoyed your stay

10/10 Fremragende

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2020
Svar fra Reservations den 2. aug. 2020
thank you

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2018
Svar fra Reservations den 3. nov. 2018
thank you

8/10 Udmærket

Clive

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic stately home with lovely gardens. We had the cheapest room on the third floor and it was fine. The evening meal was ok but not fantastic. There is plenty to do and must be a golfers paradise. The ground floor rooms were magnificent
Overnattede 1 nat i maj 2024

10/10 Fremragende

Andreas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Highly recommended
Overnattede 1 nat i april 2024

10/10 Fremragende

Ingrida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely hotel! Surroundings and hotel itself are stunning. Staff very friendly and accommodating. Very dog friendly. The only downside is that food could be better especially breakfast!
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Cameron

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We found the Bovee castle hotel, and surrounding grounds absolutely delightful! The staff were friendly and attentive, and there was an error of elegance through most of the facility. We were far less impressed however with the available dining in the bistro. While the staff were still friendly, the food was uninspiring bordering on mediocre. This restaurant lacked any of the field of elegance. The characterized the rest of the hotel and almost seemed not to fit. There's a second, far more elegant dining room, but that facility was not open, so we can't speak to it.
Overnattede 1 nat i marts 2024

10/10 Fremragende

SHAIMA

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really lovely stay
Really enjoyed our brief stay at Bovey Castle. The location was fabulous, the staff were lovely and couldn't have been more helpful. Didn't want to leave!
Overnattede 1 nat i februar 2024
Svar fra Reservations Team den 20. feb. 2024
Thank you for your kind words, we really appreciate it.Hoping to welcome you to Bovey Castle again in the future

10/10 Fremragende

Jacobus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is quite rare to be met with so much enthusiasm and friendliness from each and every member of staff during our stay. The hotel is in a lovely settling and oozes atmosphere and luxury. We particularly loved the pool where we could relax undisturbed. We had dinner in both restaurants and enjoyed the food (and service) very much. All in all, every single aspect of our stay is rated 5 star; a superb experience!
Overnattede 2 nætter i februar 2024
Svar fra Reservations Team den 13. feb. 2024
Thank you so much for your kind words, this will be shared with the entire team.We hope to be able to welcome you to Bovey Castle again soon.

2/10 Forfærdeligt

Emanuele

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our recent experience with Bovey Castle was deeply disappointing. We had our reservation cancelled abruptly because we were bringing our cat, despite having no such issues in the past. The Deputy General Manager's handling of the situation lacked any personal communication or courtesy, leaving us feeling utterly disregarded as guests. This incident raises serious concerns about the hotel's customer service. As a result, l urge fellow cat lovers and pet owners to reconsider patronizing this hotel. It's crucial to support establishments that value all their guests, including those with furry companions.
Overnattede 2 nætter i februar 2023
Svar fra Reservations den 27. feb. 2024
Emanuele, this is not strictly true is it?In February 2023 you came to stay without advising about your pet; feline or otherwise. You simply arrived with your cat. We allowed the stay to go ahead as a gesture of goodwill but you were told, on departure, that you would NOT be allowed to bring him/her again. For February 2024 you booked via our website and indicated you were bringing a dog. Only when we asked for breed/age and name did you admit it was your cat. You were advised again, that your cat would not be allowed in the hotel and were offered free amendment or cancellation - you asked US to cancel your stay.

10/10 Fremragende

JON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were fantastic from the front desk to restaurant service. They have it right.
Overnattede 5 nætter i januar 2024
Svar fra Reservations Team den 5. feb. 2024
Thank you so much for your kind words. We really apprciate it.Hope to welcome you back again soon.

8/10 Udmærket

Alexander

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Very nice hotel with lots of good activities. The food was good and the hotel itself very nice. The only comments I would make was the service was pretty terrible in the bar and lounge area, slow not too friendly and I had to ask 3 times where my order was, no real apology. The spa is nice but the pool area very dated.
Overnattede 2 nætter i januar 2024
Svar fra Reservations Team den 30. jan. 2024
Thank you for your comments Alexander, those concerning bar and lounge service and the pool have been forwarded to the relevant departments.

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous Stay
It is a wonderful place and so relaxing and the energy is wonderful. All the staff are so lovely and helpful making the stay even better. The food and the room were fantastic.
Overnattede 2 nætter i december 2023
Svar fra Reservations Team den 30. jan. 2024
Thank you for your top marks Stuart, we look forward to welcoming you to Bovey Castle again soon.

10/10 Fremragende

Sophie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely loved our stay. The hotel is just beautiful inside and out. Would highly recommend.
Overnattede 2 nætter i december 2023
Svar fra Reservations Team den 30. jan. 2024
Thank you for your 5 stars Sophie, we hope to welcome you to Bovey Castle again soon.

10/10 Fremragende

Olivia

Overnattede 1 nat i december 2023
Svar fra Reservations Team den 30. jan. 2024
Thank you for your 5 stars Olivia, we hope to welcome you to Bovey Castle again soon.

10/10 Fremragende

Val, Lake Forest

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic. Amazing restaurant. Rooms are modern but castle is period and incredible on the first floor.

10/10 Fremragende

stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful
The staff - every one of them - were unbelievably friendly and helpful. Nothing was too much trouble. We’ve stayed at Bovey before so know how breathtaking, beautiful and serene it is -oozing with charm and class. But it is the staff who make stays memorable, The receptionists, waiting staff - everyone contributed hugely to an enjoyable stay. The food was good and despite almost continuous rain - we throughly enjoyed our stay,
Overnattede 2 nætter i oktober 2023
Svar fra Reservations Team den 31. okt. 2023
Good morning Stephen,Thank you for your review, we do try to make sure stays are perfect, unfortunately we cannot control the weather :-) We look forward to welcoming you back to Bovey Castle again soon.

8/10 Udmærket

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very quiet in middle of nowhere
Overnattede 2 nætter i oktober 2023
Svar fra Reservations Team den 16. okt. 2023
Thank you for your score, so glad you found us a peaceful retreat.

10/10 Fremragende

istem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Reservations Team den 16. okt. 2023
Thank you for this excellent score, so glad you enjoyed your stay! We look forward to welcoming you to Bovey Castle again.

10/10 Fremragende

Linda

Overnattede 1 nat i september 2023
Svar fra Reservations Team den 2. okt. 2023
Good morning Linda, Thank you for your score!So glad you enjoyed your experience.

6/10 Okay

Vincent

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff were professional and friendly. The room was large and spacious but we regretted the state of the bathroom ceiling which was peeling.
Overnattede 1 nat i september 2023
Svar fra Reservations Team den 21. sep. 2023
Good morning Vincent, thank you for your review and kind words about the staff.I will make sure that our Maintenance team has attended to the bathroom ceiling.

10/10 Fremragende

Charlotte

Overnattede 2 nætter i september 2023
Svar fra Reservations Team den 15. sep. 2023
Thank you Charlotte, so glad you enjoyed our stay!

10/10 Fremragende

Lian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Another lovely stay at Bovey
There is plenty of space to relax at Bovey, from numerous lounges, seating areas, a bar, two terraces, and two restaurants. There is a lovely spa and a large swimming pool with a jacuzzi one end and a sauna. All staff were happy and polite and nothing was too much trouble for them. We had no long wait times for our food (we ate in both restaurants) and waiters regularly attended the terrace areas to take drink/food orders, though you can order directly from the bar if you wish. We have stayed at Bovey several times and enjoyed each occasion and will be returning.
Overnattede 3 nætter i september 2023
Svar fra Reservations Team den 11. sep. 2023
Thank you for your review, much appreciated.We look forward to welcoming you to Bovey Castle again soon

10/10 Fremragende

Bernhard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Reservations Team den 11. sep. 2023
Thank you so much!!

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Reservations Team den 29. aug. 2023
Thank you for this, so glad you enjoyed your stay!

10/10 Fremragende

Jastej

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sublime
hotel grounds are amazing night views and walks amazing, third visit and love it. The golf is great too.
Overnattede 2 nætter i august 2023
Svar fra Reservations Team den 21. aug. 2023
Hi Jastejso glad you enjoyed your stay again!We look forward to welcoming you back soon

10/10 Fremragende

Gary

Overnattede 3 nætter i juli 2023
Svar fra Reservations Team den 18. aug. 2023
Hi Gary, thank you. So glad you enjoyed your stay

6/10 Okay

Enid

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Unique castle history and architecture. Poor dining service and rooms that need renovation.
Overnattede 4 nætter i august 2023
Svar fra Reservations Team den 15. aug. 2023
Good afternoon Enid,thak you for your kind words about the history and building, I will make sure your comments about dining service and decor are passed on to the relevant teams.

10/10 Fremragende

Sheree, Yass

Overnattede 2 nætter i august 2023
Svar fra Reservations Team den 26. aug. 2023
Good morning Sheree, so glad you enjoyed your stay!

8/10 Udmærket

Nina

Overnattede 2 nætter i august 2023
Svar fra Reservations Team den 4. sep. 2023
Thank you

6/10 Okay

Philip

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Good from far and far from really good
Die Location ist super, allerdings in die Jahre gekommen. Der Service ist tragisch und gefolgt von einem wirklich bedauerlichen Frühstück.
Overnattede 1 nat i juli 2023
Svar fra Reservations Team den 4. aug. 2023
I am so sorry that service did not live up o our usual 5* standards. Your comments will be passed to the relevant teams

10/10 Fremragende

Vivienne, Cape Coral

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What an amazing place to stay. Every staff member we went was friendly and helpful. The food in both restaurants was fabulous. Very romantic place. Highly recommend.
Overnattede 2 nætter i juli 2023
Svar fra Reservations Team den 4. aug. 2023
Thank you, so glad you enjoyed your stay

10/10 Fremragende

Jackie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic stay at Bovey Castle everything was perfect. The dining was particularly amazing. All of the staff were courteous, and nothing was too much trouble
Overnattede 1 nat i juli 2023
Svar fra Reservations Team den 24. jul. 2023
Thank you so much!So glad you enjoyed your stay.

6/10 Okay

john, Newquay

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
food was just average for dinner and best average for breakfast disappointed in the food
Overnattede 1 nat i juni 2023
Svar fra Reservations Team den 11. jun. 2023
Thank you for your comments.

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Reservations Team den 7. jun. 2023
Thank you, so glad you enjoyed your stay!

10/10 Fremragende

Christopher

Overnattede 3 nætter i maj 2023
Svar fra Reservations Team den 19. jun. 2023
Thank you, so glad you enjoyed your stay

8/10 Udmærket

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful setting in a lovely building. However for a 5 star hotel the room/bathroom fittings were not in tip top condition. The restaurant service was good but not excellent- we seemed to be being served by more than one waiter and asked for our order after it had already been taken. Food was good but steak slightly overcooked- hence only 4/5
Overnattede 1 nat i maj 2023
Svar fra Reservations Team den 29. maj 2023
Thank you fro your review.I have passed your comments to the relevant heads of department.

10/10 Fremragende

Andrew, Croydon

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A beautiful manor house with wonderful ambience and facilities. The option to make your stay as relaxing or as active as you prefer. All options are catered for. The staff are very attentive and courteous, nothing was too much bother. Would recommend Bovey Castle for those wanting to enjoy a very welcome escape and to explore the nearby areas.
Overnattede 5 nætter i maj 2023
Svar fra Reservations Team den 22. maj 2023
Thank you, so glad you enjoyed your stay

10/10 Fremragende

Peter

Overnattede 1 nat i maj 2023
Svar fra Reservations Team den 22. maj 2023
Thank you, so glad you enjoyed your stay

8/10 Udmærket

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale
Restaurant and staff were excellent. Rooms were mediocre - tv barely worked, little to no hot water, drains worked slowly. Tho was supposed to be a premium room too. Way too expensive for the poor quality.
Overnattede 2 nætter i april 2023
Svar fra Reservations Team den 22. maj 2023
So sorry that your room did not meet your expectations nor our usual high standards.I do hope you made these issues known to staff during the stay.Kindest regards

10/10 Fremragende

Lady Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Reservations Team den 12. apr. 2023
Thank you

10/10 Fremragende

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An amazing place to stay with friendly and very polite staff will be staying again !
Overnattede 1 nat i marts 2023
Svar fra Reservations Team den 20. mar. 2023
Thank you!We look forward to welcoming you back soon!

8/10 Udmærket

Nikki

Overnattede 1 nat i marts 2023
Svar fra Reservations Team den 21. mar. 2023
Thank you

10/10 Fremragende

Helen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have had a few visits here and never been dissatisfied with any aspects
Overnattede 1 nat i februar 2023
Svar fra Reservations Team den 20. mar. 2023
Thank you!We look forward to welcoming you back soon!

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing
Booked 2 rooms for an overnight stay to celebrate a friends 60th. One room was so hot all the windows had to be opened and the other was too cold. No way of controlling room temp is not what one would expect of a 5 star hotel. Our bathroom shower was tepid and the bathroom freezing cold. The carpet in our bedroom, below the window, was not fitted correctly with the griprod exposed. As a result of this my wife received a minor cut to her toe whilst closing the curtains to retain more heat in the room. When we checked in I thought that the receptionist had either a very important meeting to attend or needed the toilet urgently, due to the fact that hotel information was rattled off so quick it made my head spin. You cannot order drinks at the bar they are all served at your table plus a £6.95 service charge every time, nothing explained about this. Also a discretionary service charge of £10.00 per day, again not explained, but just added to the bill making you feel obliged to pay it and too embarrassed to refuse it. The room was also above hotel entrance and from the early hours doors could be heard opening and closing making for a very disturbed sleep . When checking out and mentioning the poor shower and my wife cutting her toe due to the badly fitted carpet I felt that the apology was very poor and insincere. On the positive side the spa and pool were nice and the food in the Brasserie was exceptional. So on checking in check your room first.
Overnattede 1 nat i januar 2023
Svar fra Reservations Team den 12. apr. 2023
thank you

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mixed feelings
Mixed feelings. Parts of the hotel experience live up the 5* ranking others didn’t. The restaurant was amazing; food and service superb and generally the staff and standards were great, not necessarily exceptional though. Our bedroom, whilst serviced, wasn’t resupplied and fruit left overs remained for the entirety of our stay. Checking out. Our bill was in error by several hundred £ with double billing and simple errors. Over £150 of service fees had been added for one evening meal and drinks on two occasions in the bar…
Overnattede 2 nætter i februar 2023
Svar fra Reservations Team den 20. mar. 2023
Thank you for your review, your comments have been noted and passed to all the teams.

10/10 Fremragende

Lorna

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Reservations Team den 20. mar. 2023
Thank you!We look forward to welcoming you back soon!

10/10 Fremragende

Fabia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2023
Svar fra Reservations Team den 6. feb. 2023
Thank you!So glad you enjoyed your stay.

6/10 Okay

Paul

Overnattede 1 nat i december 2022
Svar fra Reservations Team den 30. dec. 2022
thank you