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Anmeldelser af The Vermont Hotel & Vermont Aparthotel

4 out of 5
The Vermont Hotel & Vermont Aparthotel
Castle Garth, Newcastle-upon-Tyne, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 541 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 262 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 97 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 57 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1005 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Tobias

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Don't go here
The most noise hotel I ever been to. Horrible WiFi Staff friendly
Overnattede 4 nætter i november 2023
Svar fra Reception den 7. nov. 2023
Thank you for your review and feedback.

8/10 Udmærket

Jonathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay, nicely located with a small car park. The girl at the reception was very strict, however when we checked out all was well and everyone was very sweet. I wouldn’t mind staying there again.
Overnattede 1 nat i juli 2023
Svar fra Amber den 9. jul. 2023
Thank you for your review, we hope to see you again soon.

6/10 Okay

Thomas

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice but not recommendable
5 minutes walk to parking is not OK. Room was freezing cold. They had put 2 oil radiators into the room, so apparently the central heating didn't work. Useless radiators. They couldn't heat up anything unless they had been turned on many hours before my arrival.
Overnattede 1 nat i marts 2022
Svar fra Amber den 6. apr. 2022
Thank you for taking time to leave us a review Thomas, your feedback is appreciated and will be reviewed internally. We hope to welcome you back to the Vermont in future! Take care.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2019
Svar fra Carly den 6. maj 2019
Thank you for your fabulous review

8/10 Udmærket

Frederik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Centralt beliggende hotel med super service
Super ophold på et Vermont. Hotellet er placeret centralt i forhold til byen og alle dens muligheder. Super service af personalet og gode værelser i typisk engelsk stil. Meget behaglige senge.
Overnattede 3 nætter i november 2018
Svar fra Alexandra C den 11. dec. 2018
Thank you for your review, I am pleased to see that you enjoyed your stay with us. We hope that we will be able to welcome you back again soon. Kind regards, Alexandra C

10/10 Fremragende

Russell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Found the hotel of a high standard and all staff very friendly and professional
Overnattede 1 nat i april 2024

6/10 Okay

Ami-Jo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Stephanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

4/10 Dårligt

Janice

Synes ikke om: Service og personale
Overnattede 2 nætter i april 2024

8/10 Udmærket

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely hotel, staff were excellent
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Janice

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Reception den 30. apr. 2024
Thank you for your review.

10/10 Fremragende

Michael

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will be our go to place to stay when we visit Newcastle from now on
Overnattede 1 nat i april 2024
Svar fra Amber den 29. apr. 2024
Thank you for a great review! Looking forward to seeing you again soon.

10/10 Fremragende

Raymond

Overnattede 1 nat i april 2024

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect position in central newcastle. Hotel reception was very friendly and professional, even supplying earplugs on request. Parking was free on site and secure. All aspects of hotel clean and tidy, lots of eating and drinking options on site. Breakfast in bedroom was great. Would definitely stay again..
Overnattede 1 nat i april 2024
Svar fra Amber den 24. apr. 2024
Thank you for a fabulous review Ian! Hope to see you again soon.

2/10 Forfærdeligt

Nick

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Reception den 24. apr. 2024
Thank you for your review.

10/10 Fremragende

elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A pleasure to stay again . The Vermont is our first choice when visiting Newcastle. Rooms are a little dated but breakfast is great and is perfect location for everything . We will be back 😎
Overnattede 2 nætter i april 2024
Svar fra Amber den 26. apr. 2024
Thank you for a great review Elizabeth! We hope to welcome you back to the Vermont soon.

10/10 Fremragende

Lynn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, very clean and helpful, suppirtive staff. Will definitely stay there again.
Overnattede 1 nat i april 2024
Svar fra Amber den 24. apr. 2024
Thank you for a great review Lynn, take care.

10/10 Fremragende

Anthony

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel, friendly helpful staff and great price
Overnattede 1 nat i april 2024
Svar fra Amber den 24. apr. 2024
Thank you for a great review!

10/10 Fremragende

CHIU

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
None
Overnattede 1 nat i april 2024
Svar fra Amber den 24. apr. 2024
Thank you for a great review!

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Well maintained and very clean. Friendly staff
Overnattede 1 nat i april 2024
Svar fra Amber den 13. apr. 2024
Thank you for a great review Linda. We hope to see you again soon.

10/10 Fremragende

Maxine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved the property, great place, parking no problem, only downside was having to give a £200 deposit and not getting it back for up to two days!!
Overnattede 1 nat i april 2024
Svar fra Amber den 11. apr. 2024
Thank you for your review Maxine.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Amber den 10. apr. 2024
Thank you for a great review Michael.

8/10 Udmærket

Lorna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love staying at the Vermont. A fantastic location, love the bar and the rooms and lovely. We would have rated it 5 stars but the breakfast is not great. It’s not because it’s buffet style, it’s more the quality is not great and it’s not kept well either. We still love it but would be 5 stars once the breakfast is better
Overnattede 1 nat i marts 2024
Svar fra Amber den 1. apr. 2024
Thank you for your review and feedback Lorna, this will be shared with the team. Take care.

8/10 Udmærket

Julie

Clean and comfortable
Overnattede 1 nat i marts 2024
Svar fra Amber den 1. apr. 2024
Thank you for a lovely review Julie. Take care.

2/10 Forfærdeligt

Jackie

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Very disappointing overnight break the noise we experienced throughout the night was disgraceful from both within the hotel and outside the hotel. I have tried to speak with the duty manager regarding my experience and have had no response. For an hotel that markets itself as a luxury hotel it was not the experience myself and my two daughters expected.
Overnattede 1 nat i marts 2024
Svar fra Reception den 14. mar. 2024
Thank you for your review.

8/10 Udmærket

Steve

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
unfortunately difficult to get to sleep on floor 11 with nightclub directly above you, but on a positive note staff were great always polite and helpful
Overnattede 3 nætter i marts 2024
Svar fra Amber den 6. mar. 2024
Thank you for your review and feedback Steve!

8/10 Udmærket

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale
Excellent location and very friendly, helpful staff. Unfortunately in the Aparthotel there seems to be a major issue with hot water supply and pressure so a shower on Saturday evening was lukewarm and then just no water at all. Apparently this is an ongoing problem especially when everyone is using showers in the building. In fairness we were offered complimentary breakfast for all 4 of us.
Overnattede 1 nat i marts 2024
Svar fra Amber den 5. mar. 2024
Thank you for your review and feedback which will be taken on board.

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Amber den 5. mar. 2024
Thank you for your review Stephen!

8/10 Udmærket

Jonathon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent breakfast, lovely bar area. The room was clean and decorated stylishly. Staff helpful and a really great location. Walkable to bars and restaurants. No downsides. Would definitely recommend.
Overnattede 1 nat i februar 2024
Svar fra Amber den 5. mar. 2024
Thank you for your review Jonathon!

6/10 Okay

Fiona

Synes godt om: Rengøring, service og personale
Not great...avoid floor 11!
We had a room on the 11th floor, and it was SO noisy, as the rooftop bar is directly above. Loud music until 2am, had no sleep and the room was stifllingly hot.
Overnattede 1 nat i februar 2024
Svar fra Reception den 21. feb. 2024
Thank you for your review.

10/10 Fremragende

Lewis

Overnattede 1 nat i februar 2024
Svar fra Amber den 21. feb. 2024
Thank you for a great review Lewis!

2/10 Forfærdeligt

Stephen

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were lucky to get a space in the tiny carpark. The door cards didn't work so I had to go back to the reception to get them re authorized. The view from our room was mainly brick wall. The cold water tap on the bath didn't work. So we had to use the shower to cool the hot water. The bathroom sink took ages to empty. We wanted to visit the rooftop bar for a drink and see the sights but was told we couldn't as we hadn't booked, we didn't know that it was booking only as hotel guests we thought it might be easy to get up there. Very disappointed
Overnattede 1 nat i februar 2024
Svar fra Reception den 21. feb. 2024
Thank you for your review.

4/10 Dårligt

Joseph

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Floor 11
Was on floor 11, and very late into the night there was a dragging noise every 20 seconds coming from above the roof. I’m unsure what it was but if you’re ever staying here don’t stay in room 1112
Overnattede 1 nat i februar 2024
Svar fra Reception den 21. feb. 2024
Thank you for your review.

8/10 Udmærket

Chantelle

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Amber den 15. feb. 2024
Thank you for your review Chantelle!

10/10 Fremragende

Gavin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Theatre stay
Fab-u-lous hotel stay Newcastle From moment arrived to departure Staff professional 👌 hotel top class Ideally situated for theatre, bars ,restaurants Thanks Vermont 👍
Overnattede 1 nat i februar 2024
Svar fra Amber den 8. feb. 2024
Thank you for such a great review Gavin!

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i februar 2024
Svar fra Amber den 8. feb. 2024
Thank you for a great review Steven!

2/10 Forfærdeligt

Ryan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Book somewhere else…PLEASE READ.
Considering I stay in 2 or 3 different hotels a week all over the country, I have a good idea of what is expected from a 4 star hotel. This is not by far! They are hanging onto the name and assume people will think that the quality of the rooms is acceptable because they have exclusive cars parked outside. The reception area has been invested in so people get a feeling on grandeur, but it’s pretentious and misleading. Keeping it short… First room, smelt musty, aging furniture and hadn’t been cleaned to a high standard. Back down to reception… and asked if they had another room that maybe had been modernised recently. The response was that all rooms are the same, which didn’t give me much hope. I got given another room key and went back up in the less that efficient lifts. Second room… I walked in and it was identical, smelt like the carpets hadn’t been upgraded since the rooms were done and judging by the furniture, I’d say a good 15 years at least. Dirt on the mirrors, dusty in most areas of the room, damaged furniture. Very poor for a hotel that apparently boasted such a good reputation. Went back downstairs to check out as if this is what all rooms are like, I don’t need to see another. No apology, just got told I wouldn’t get a refund. Not that concerned as I’d pay double to happily leave and stay somewhere else.
Overnattede 1 nat i januar 2024
Svar fra Reception den 8. feb. 2024
Thank you for your review.

10/10 Fremragende

Penelope

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay in the aparthotel. Very spacious suite and clean. Shower was good but the water lukewarm all 3 days but otherwise a good stay. Thanks
Overnattede 2 nætter i februar 2024
Svar fra Amber den 8. feb. 2024
Thank you for a great review!

10/10 Fremragende

Nathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Amber den 3. feb. 2024
Thank you for a great review Nathan

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, værelsets komfort
Incredible amount of facilities. Could do with a little refurbish but for the price was extremely happy with our stay.
Overnattede 1 nat i januar 2024
Svar fra Amber den 3. feb. 2024
Thank you for your review James.

6/10 Okay

Elliott

Overnattede 1 nat i december 2023
Svar fra Amber den 3. feb. 2024
Thank you for your review.

6/10 Okay

JOHN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had a great time. Staff,food and room excellent however got home to find they charged my card for £211. Appallingly customer service a month on although they agree its a mistake still no refund. We have booked for later in the year but because of this going to cancel.
Svar fra Amber den 3. feb. 2024
Thank you for your review and feedback which we have spoken to you about directly. Please accept our apologies for this error once again.

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Amber den 3. feb. 2024
Thank you for a great review.

8/10 Udmærket

Nigel

Synes godt om: Rengøring, service og personale, faciliteter
Great location, stunning facade, cold and took a while to be warm it uo. Charging £2 for what should be complimentary water - when yiu have paid above the going rate seems cheap. Leaving bag with concierge without tagging system was not professional and WiFi was intermittent in room. No facilities for e-cars

10/10 Fremragende

Henk

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
We sliepen in het appartementen gebouw . Appartement pas prima ,schoon en alles aanwezig wat nodig . Woonkamer en lobby waren een beetje gedateerd . Ik vond dit overigens ook van het hotel. De bar in het hotel laat te wensen over. Te kleine bezetting en bepaalde zaken waren continue op. Geen cola,pinot grigio en geen tijd om hapjes te laten komen beetje tegenvaller
Overnattede 2 nætter i december 2023

8/10 Udmærket

Pamela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
River suite was spotlessly clean and spacious. Although was cold at night as no way of adjusting heating that we could find
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Andrew

Overnattede 3 nætter i november 2023
Svar fra Reception den 3. feb. 2024
Thank you for your review.

6/10 Okay

Philip

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Bins weren’t emptied, kettle didn’t work (despite informing reception), nightclub nearby which was noisy past 1am
Overnattede 1 nat i november 2023
Svar fra Amber den 27. nov. 2023
Thank you for your review and feedback, we apologise for any inconvenience caused

8/10 Udmærket

Leah Van

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was a little concerned when they had my reservation for one night instead of two. Not sure if it was an Expedia issue or the hotels’. The problem was resolved within a few minutes. All was well.
Overnattede 2 nætter i november 2023
Svar fra Amber den 24. nov. 2023
Thank you for your review and we hope to see you again soon.