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Anmeldelser af Ibis Budget Newcastle

2.5 out of 5
Ibis Budget Newcastle
3-5 Thomas Street, Wallsend, NSW

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 153 af i alt 695 anmeldelser" "
Bedømmelse på 8 − Udmærket. 259 af i alt 695 anmeldelser" "
Bedømmelse på 6 − Okay. 155 af i alt 695 anmeldelser" "
Bedømmelse på 4 − Dårligt. 72 af i alt 695 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 56 af i alt 695 anmeldelser" "

7,6/10

Rengøring

8,2/10

Service og personale

6,6/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Emily

Synes godt om: Rengøring, service og personale
Check in and out times are fantastic ! Was quick and easy.
Overnattede 1 nat i maj 2024

6/10 Okay

Chanele

Synes godt om: Service og personale
Good location and cheap. Is a little old but clean enough. Noisy due to being near a main road
Overnattede 1 nat i april 2024
Svar fra Hinano – Assistant Manager den 28. apr. 2024
Hi Chanele,Thank you for sharing your feedback with us, we greatly appreciate your review.Kind regards,Hinano - Assistant Manager

2/10 Forfærdeligt

Mohammed

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unique part was that they have cut down on housekeeping, not replacing towels, or bedsheets, and doing this in the name of being "environmentally friendly". Funnily, prices are same as if they were doing all these things. Will never set foot in any of the IBIS properties ( anything run by "ACCOR")
Overnattede 4 nætter i april 2024
Svar fra Hinano – Assistant Manager den 27. apr. 2024
Dear Mohammed,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Roger

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Price was reasonable for Hotel
Overnattede 1 nat i april 2024
Svar fra Hinano – Assistant Manager den 21. apr. 2024
Dear Thank you for taking the time to share your feedback with us. Your feedback will be shared with our team. Kind regards,Hinano Pora – Assistant Manager

2/10 Forfærdeligt

S

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hinano – Assistant Manager den 19. apr. 2024
Hi Guest,Thank you for rating your stay with us.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Sarah

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Just very dirty & not much to use like toaster & microwave & hand towels or face washer etc, but otger than that bed was comfortable & shower is good if ur just looking 4 a comfy bed & good shower & nit wanting 2 pay much then its the 1 to go to 4 you!! Its not 2 bad u might get lucky & get a clean room
Overnattede 2 nætter i april 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Sarah,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

10/10 Fremragende

Marilou

Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice place. Clean .
Overnattede 1 nat i april 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Marilou,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Fremragende

Saad

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like it
Overnattede 2 nætter i april 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Saad,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Forfærdeligt

Aaron

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Much smaller and cramped. Bathroom not clean. Bunk bed linen not made up.
Overnattede 1 nat i april 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Aaron,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Huy

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room 241 has cockroaches and ants. I need to throw away my food as it was covered by ants. If you stay there, do not stay in that room
Overnattede 2 nætter i marts 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Huty,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Forfærdeligt

Rebecca

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Hi Rebecca,Thank you for leaving us a review.Kind regards,IBNC

2/10 Forfærdeligt

Miller

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As told by Ibis Budget Newcastle, twenty rooms were overbooked. They sold us to Alloggio Thornton, a remote area in the west far away from New Castle. It was promised that receptionist was ready for us to check in. But we found there was no receptionist, room was dirty. We had to wipe the dirty on the table and that in bathroom. No lift in the building, we had to carry our heavy luggage's upstairs. We couldn't find restaurant in the dark when arrived around 8pm. We felt we were dumped in the middle of nowhere. We will never choose Ibis Budget as our hotel in future. This is the worst hotel experience.
Overnattede 1 nat i marts 2024
Svar fra Hinano – Assistant Manager den 21. apr. 2024
Dear Miller,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

8/10 Udmærket

Rida

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would love it if there was a microwave in the room really would help
Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Ride,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Okay

dorothy

Rejste med familie
Synes godt om: Rengøring, faciliteter
What turned me off for second time, the bookings were mucked up at reception. Whoever does their pre-bookings if you can't provide then please don't just send back a book for double room when asked for disabilityon ground floor elderly male on 2 sticks. The room offered was upstairs, no on first landing, no, "if you aren't able then tell me where as in a hurry" - family room with upgraded costs, no we booked for ,, and not paying extra... oh well family at no extra. This mucking around allowed me 5 mins to find the room, get changed and down to a meeting for 1.30. This was 1.10 arrival. The toilet roll is great for a man standing at the loo, for kids (family room) and women it is a reach directly above - not safe. Shower head tied with string. AC remote back off with note that it goes no lower than 21 - we used a walking stick to turn it on and off as remote not working. Otherwise bed good, tea facilities great, bar fridge handy, TV good. Need to be aware that bed is against the wall so second person has to crawl down and under the bunk ladder or climb over other on the edge.
Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 21. apr. 2024
Dear Dorothy,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Ashelyn

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Shower/Toilet & sink vanity is not ideal nor convenient. $10 breakfast with extremely limited options. Uncomfortable bedding. Many electrical maintenance have not been repaired.
Overnattede 8 nætter i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Ashelyn,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

8/10 Udmærket

Jarrod

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear JarrodThank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Forfærdeligt

Kylie

Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Hi Kylie,Thank you for taking the time to leave us a review. We hope to have you book with us to meet your expectations.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value for money
Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Wendy,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I can't complain. All good by me.
Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Guest,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is what it is. It’s safe, comfortable, don’t expect anything more
Overnattede 1 nat i januar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Michael,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Forfærdeligt

Kim

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There were stains on the sheets and suspicious dirty marks on the walls. The bathroom was a tiny pod style. Car park was full so had to park on the street. No elevator. Staff were nice! But was definitely not a relaxing/restful stay.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Jake

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 6 nætter i februar 2024

2/10 Forfærdeligt

Paul

Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very friendly and professional. I had to ask to be moved to the car park side as it was extremely noisy on the road side. Although the window is double glazed, a lot of the sound was coming through the surrounds. The bathroom is a joke-you are having a shower and the area in front of the toilet gets soaked, no screen or curtain. You have to hang your clothes and towel above the toilet bowl, very heigenic. How the workers put up with the deserved complaints l don't know.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Mathew

Overnattede 1 nat i februar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Mathew,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

8/10 Udmærket

Deborah

Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Con

Booked a room for 1 night on Expedia, the fee was $99 & I was to pay on arrival. Arrived at around 1730hrs that afternoon & paid $100.39 by card, the receptionist said there was a merchant fee. No towels in the room & no rubbish bin. The receptionist handed me 2 towels & said she would find a bin & bring it up to me. She never did. Departed 0700hrs the next morning & handed my key to the receptionist on the way out. Checked my bank statements the next day, to find I'd been charged another $99. Have been calling their office phone repeatedly for the last 3 days but cannot make contact. Managed to get through to a lady yesterday afternoon, who said she'd look into it & call me back, but never did. Have left voicemail messages & sent emails, but no reply. The customer service at Ibis Budget Newcastle (Wallsend) is atrocious, I do not recommend this property at all.
Overnattede 1 nat i januar 2024

6/10 Okay

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale
The staff were very friendly and helpful, the room was clean, the shower and toilet are the smallest I have ever encountered!, but we were thankful to find somewhere where you were greeted at the front desk and car parking was included.
Overnattede 1 nat i februar 2024

6/10 Okay

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very noisy
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Samuel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Affordable, clean, quiet (apart from motorway), close walk to Wallsend shops, bus stop and library. Friendly helpful staff.
Overnattede 6 nætter i januar 2024

8/10 Udmærket

Lewis

Overnattede 3 nætter i januar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Fremragende

Michelle

Overnattede 2 nætter i januar 2024

8/10 Udmærket

Mick

Overnattede 1 nat i januar 2024

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024

8/10 Udmærket

Lewis

Overnattede 1 nat i januar 2024
Svar fra Hinano – Assistant Manager den 15. apr. 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Okay

Marlene

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Room ok and clean. Aircon in room not working properly and window only opens a crack- which made the room feel very stuffy and was a very hot day and night…difficult sleeping in the heat.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Romel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Considering the price of accommodation, the stay was a good place to rest and recoup before heading out for another long day of driving.
Overnattede 1 nat i januar 2024

6/10 Okay

Matthew

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Yung

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super convenient, shopping centre is close by . Rooms were clean and housekeeping very accommodating to our needs. Room rates very reasonable. Will definitely stay in the future if we are back in Newcastle
Overnattede 4 nætter i januar 2024

6/10 Okay

Phillip

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Facilities were satisfactory, although very cramped. Bathroom was very small and no way of keeping anything dry. No seating in room (actually - no room for any seating). Would not want to spend much time in the room, but the bed was comfortable.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Erika

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024

10/10 Fremragende

Andrew

Overnattede 1 nat i december 2023

4/10 Dårligt

Danielle

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring
I am ok with budget accommodation, and budget facilitates, however even with budget accommodation there is still a level of cleanliness experienced. Our sheets had shoe footprints on it, there was hair and sand through both beds, there was obvious filth on the wall beside the bed where I assume a child had picked their nose and had no tissue. This was also the case for underneath the bunk that laid over the queen bed, there was filth wiped under there for us to look up at when laying in bed. The queen bed had springs coming up out of the bed, which meant I couldn’t lay on the bed, without having the doona on the bed, therefore I had no blanket and used towels as a blanket. It was after 10pm before we got into bed, and by that time reception was unattended to be able to get assistance. The shower area still has hair on the floor, and the vent in the bathroom would have had difficulty working as it was absolutely caked in thick dust. I was extremely disgusted and disappointed in the cleanliness of the motel. I believe the quality of the facilities and fittings were appropriate for price paid, it was just that the room and linen was so dirty that was upsetting. This is my 4th stay at this motel, and my room has never been this dirty.
Overnattede 1 nat i december 2023

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

4/10 Dårligt

DAVID

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty premises. Dirty room. Grimy bathroom pod in need of a deep clean and perhaps refurbishment. WiFi not working. No towels provided (except for a bath mat. Budget tourists still have a right to expect cleanliness and that advertised standards are met.
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Nicole

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quite possibly the worst place we have stayed in. No towels, dirty, caravan like bathroom facilities. Blocked sink drain. Grubby walls. This is less than a budget hotel. We made the booking last minute as we were needing to stop for the night on the way through to our holiday destination. Only seemed to be one staff member, who was in tears as she was overwhelmed that everything was broken. The place is not even worth a rating. Would absolutely avoid at all cost!
Overnattede 1 nat i december 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice stay. Rooms were clean. Although the room was not too big, it had enough space. There's a communal space with microwave and water cooler.
Overnattede 1 nat i december 2023

4/10 Dårligt

Robert

Forretningsrejsende
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

8/10 Udmærket

Aimee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

4/10 Dårligt

Dianne

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Staff were friendly, however I was in a room closest to reception and it was extremely noisy with guests coming and going until really late. Each time the door would "clunk" with closing. The room was very basic with not even a teaspoon, let alone hairdryer or microwave. Shower/toilet was time and resembled one you would find in a caravan. The basin was separate and in the room. Room not very clean and fridge contained opened milk and drinks from the previous guest. No fresh milk pack provided. The bed appeared clean and was comfortable.
Overnattede 1 nat i december 2023