On Friday 17th January 2025 both myself and my wife travelled from Penrith in foul weather to your hotel as we booked a room for three nights (17th,18th & 19th) we arrived sometime about 6pm or so. Unfortunately, were allocated room #16 above the dance/music area of the hotel. I had follow-up work to do on my computer so we did not go out that evening. We found the noise from the dance/music area beside or below the room #16 was very frustrating and did not get to get to sleep due to the noise even at 1:30am in the morning! The next day, I complained and were happily moved to room #10. However, I was so tried we missed the wedding. On Saturday 18th it was the same as the previous night however, the noise was not as bad but still frustrating. On the 19th, rather than staying the third night we decided to leave and head back to Penrith as this was not an enjoyable weekend. We are extremely frustrated over this and other issues we found with the rooms. We dropped the keys in the express box and left very disappointed over a bad experience. I note that on arrival and trying to get to the door leading into the stair up to the rooms there were construction debris and tools in front of the door, my wife hurt her leg trying to get past carrying one of our cases. Furthermore, as mentioned to a manager (name unknown however, was very nice and pleasant) the shower doors in the rooms open inwards but they are too close to the wall and unless you are a skinny person (which I am not) .....
