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Anmeldelser af The Baltic Hotel

3 out of 5
The Baltic Hotel
489 Baltic St, Brooklyn, NY

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 65 af i alt 308 anmeldelser" "
Bedømmelse på 8 − Udmærket. 85 af i alt 308 anmeldelser" "
Bedømmelse på 6 − Okay. 64 af i alt 308 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 308 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 52 af i alt 308 anmeldelser" "

7,4/10

Rengøring

7,4/10

Service og personale

6,0/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Sofie Marie

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Helt ok, men lidt beskidt
Det var helt ok. Men gulvet var en anelse klistret, sengerammen var ikke gjort ren, der var støvet og dynen var 2 sengelinned, der var lagt under og over dynen.. så ikke noget dynebetræk. Vi boede der i 3 nætter, så det kunne lige gå. Hvis vi skulle have boet der i længere tid, var det nok noget andet :-)
Overnattede 3 nætter i august 2023
Svar fra Gamaliel General Manager den 21. aug. 2023
Thank you for rating and leaving a review on your recent stay with us. We are sorry that the room was not 100% to your liking. We as a whole do not use Duvet covers and use extra sheets as you noted. It is something we have contemplated changing. As for the dust and floor we will investigate right away to see what happened. We are very sorry for this. We are glad that you enjoyed your stay for the short time with us and hope that should you give us another chance we can earn those extra points on your rating.Thank you,

4/10 Dårligt

Ronald

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property good location for Barclays Center. Breakfast no toppings for bagels. Hot drink cups missing. Room 207: window bed outlet not working. Outlet near TV has something stuck in it. Nightstand is rickety needs a leg shortened. TV was unplugged so had to figure that out. Attention to details needed.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Brittney

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service and a comfortable room! I appreciated the delicious coffee and Brooklyn bagels in the morning. It really meant a lot that they made the continental breakfast time earlier for the guests running the Brooklyn Half Marathon. I did have a stained towel and a couple cobwebs in my room, but the convenient location and pleasant, helpful staff made up for it. I'd definitely stay here again!
Overnattede 2 nætter i maj 2024
Svar fra Gamaliel General Manager den 20. maj 2024
Thank you for your feedback on your most recent stay. We would like to apologize for the towels and, and webs you found in your room. We will launch a full investigation into this issue and ensure that this will never happen again. I am very glad that you felt we were able to make up for this, and that we were able to accommodate you for your run in the Brooklyn Half. We will be looking forward to welcoming you in again.Thank you,

6/10 Okay

Lisa

Synes godt om: Service og personale
It was convenient for where we wanted to be. Kept kicking the bed frame. Sink is incredibly small. Showered was very nice.
Overnattede 2 nætter i maj 2024
Svar fra The Baltic Team den 20. maj 2024
Thank you for your feedback on your most recent stay.

10/10 Fremragende

Dwayne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great.
Overnattede 1 nat i april 2024
Svar fra Gamaliel General manager den 7. maj 2024
Thank you for your rating!

8/10 Udmærket

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Small, but very clean. Comfortable bed. The walk to the hotel from the car (on-Street parking, about 4 blocks away) would have been a bit sketchy in the dark, but we took a different route coming and going. We were on the first floor, with a door to the outside, with a broken lock. At least there was a sliding lock at the bottom.
Overnattede 1 nat i maj 2024
Svar fra Gamaliel General manager den 7. maj 2024
Thank you for your rating! We will look into fixing the lock on the patio door right away. Thank you for your heads up.

2/10 Forfærdeligt

Naomi

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible
Overnattede 1 nat i april 2024
Svar fra Gamaliel General Manager den 1. maj 2024
Dear Naomi,Thank you for your feedback. We are truly sorry your experience with us was so poorly rated. I would like to learn more about your experience if possible. Please contact me at the Hotel.Thank you, and my sincerely apologies for anything that led to this review.

4/10 Dårligt

Rick

Synes ikke om: Rengøring, service og personale
I asked for my room made up after I left for the day when I got back it was still dirty.
Overnattede 2 nætter i april 2024
Svar fra Gamaliel General manager den 30. apr. 2024
We're so sorry we missed your room. We will launch an investigation into why your room was not made. We do apologize for this inconvenience and hope that we can make up for this on your next stay, should you find it in yourself to give us another shot.

10/10 Fremragende

DERICK

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Just elevator issues.
Overnattede 2 nætter i april 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

6/10 Okay

Alice

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra front desk den 24. apr. 2024
Alice,Thank you for your review. We are eagerly looking forward to welcoming you back

8/10 Udmærket

Andre

Overnattede 1 nat i april 2024
Svar fra Gamaliel General Manager den 10. maj 2024
Thank you for your rating!

10/10 Fremragende

Paolo

Overnattede 1 nat i april 2024
Svar fra Gamaliel General Manager den 10. maj 2024
Thank you for your rating!

10/10 Fremragende

sonja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i marts 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

10/10 Fremragende

Yohana

Overnattede 1 nat i april 2024
Svar fra Gamaliel General manager den 7. maj 2024
Thank you for your rating!

4/10 Dårligt

Natalie, Kanata

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really wanted to give this hotel the benefit of the doubt but there were just so many problems. The bathmat in our room was dirty. There was one washcloth and it had a hole in it. The faucet and the shampoo dispenser holder were both broken. The person who checked us in apparently wrote the wrong room number down and so our room was given to someone else. Huge security break. Luckily the guest was honorable and immediately told them. Nothing was missing. Apparently there was a ton of confusion about which room we were in but no one r thought to call my cell phone? Or text? We had received texts prior to check in, so I know that was possible. My credit card run through the day we were supposed to check in even though it was a pay when you stay property. It was declined (as I knew it would be) and my partner had put his card down when we checked in. I didn’t notice the accidental charge till the next day and it caused a lot of stress. There was an extra $24 amenity fee which included bagels and yep you guessed it, they were stale and dry. The staff were generally nice but not at all professional except the guy who checked us out. This is run like a bad hostel not a hotel. Considering it was only $50 less a night than the Aloft - which was much closer to the subway - it was really not worth the money we saved. Honestly very disappointed.
Overnattede 2 nætter i april 2024
Svar fra Gamaliel General manager den 16. apr. 2024
Thank you for sharing your feedback on your most recent stay with us. I would like to sincerely apologize for this situation. We hold guest security as our number one priority and will be launching a full investigation into this matter. We again would like to sincerely apologize for this. This is not the standard we hold ourselves to and we will have this corrected immediately.

6/10 Okay

Bianca

Rejste med partner
Room 209 tv didn’t work at all. Shower water for “hot” was “cool”
Overnattede 1 nat i april 2024
Svar fra Gamaliel General manager den 15. apr. 2024
Thank you for leaving your feedback on your most recent stay, we will address this immediately.

6/10 Okay

Mindy

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was just not very nice for the price we paid for it, very very tiny sink out side of the bathroom, sparse furniture, not very nice furniture, but the bed slept ok, we were warm and dry!
Overnattede 3 nætter i marts 2024
Svar fra Gamaliel General manager den 9. apr. 2024
Dear Mindy,Thank you for leaving your feedback on your most recent stay with us! We are glad you enjoyed your stay with us. We are a minimalist boutique and try to offer as much as we can with the limited space in the rooms. We do hope we can welcome you in again and hopefully earn those last 2 stars on your review.Thank you,

6/10 Okay

Jessica

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There was an orange looking throw up spot in front of my door all weekend. They said they were going to clean it up and it never happened
Overnattede 2 nætter i marts 2024
Svar fra Gamaliel General manager den 5. apr. 2024
Thank you for your feedback on your most recent stay with us. We are very sorry we weren't able to treat the bleach stain on the carpet during your stay. We were waiting for cleaning coloring dye to arrive to treat the spot. We have since treated the carpet and cleaned the bleach stain out. Our sincere apologies again for the delay in cleaning carpet. We hope you can give us a second chance at a first impression.

8/10 Udmærket

catherine

Synes godt om: Service og personale
Room was cozy and clean. The large map mural was a nice touch. The staff were friendly and polite. The price was reasonable. Would have loved a coffee station, desk, and more storage / hanging space for clothes.
Overnattede 9 nætter i marts 2024
Svar fra Gamaliel General manager den 1. apr. 2024
Thank you for leaving your feedback on your most recent stay with us. We are glad you found your stay so accommodating. We are working on different lay outs in the rooms to maximize storage space for our guests. We hope that you visit again and get to experience the changes we are making. As for the coffee, we offer coffee and tea in our guest lounge from 7am-10pm, so we do not have coffee stations in the rooms.Thank you!

6/10 Okay

Ben

Rejste med familie
Synes godt om: Service og personale
Preis Leistung nicht gut
Overnattede 1 nat i marts 2024
Svar fra Gamaliel General manager den 1. apr. 2024
Thank your for your rating, we are sorry your found our price not in line with your expectations. We hope that you give us another shot and call us directly so we can work out the best price for you.Thank you,

10/10 Fremragende

matthew

Overnattede 1 nat i marts 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

8/10 Udmærket

Tara

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra The Baltic Team den 13. mar. 2024
Thank you for your rating!

10/10 Fremragende

Katherine

Rejste med familie
Synes godt om: Faciliteter
Clean. Efficient. Comfortable. Great location. FRIENDLY and helpful staff.
Overnattede 3 nætter i marts 2024
Svar fra Gamaliel General manager den 11. mar. 2024
Thank you so much for your great rating and review! We hope to welcome you in again soon!

10/10 Fremragende

Taylor

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the exterior of this hotel is very pretty, once you get inside it’s very modern and clean. great bang for your buck. the rooms are small but it’s NY, can’t expect huge rooms.
Overnattede 1 nat i marts 2024
Svar fra The Baltic Team den 9. mar. 2024
Thank you so much for sharing your feedback on your most recent stay with us! We are very happy to hear that you enjoyed your stay and found our hotel so accommodating. We hope to welcome you in again soon.

10/10 Fremragende

Sara

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i februar 2024
Svar fra The Baltic Team den 26. feb. 2024
Thank you for your rating!

4/10 Dårligt

Clarence

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra The Baltic Team den 16. feb. 2024
Thank you for your rating, we hope to be able to earn a higher ranking from you on your next visit and hear about how we can improve.Thank you,

6/10 Okay

Jeffrey

Synes godt om: Rengøring, service og personale
Svar fra The Baltic Team den 2. feb. 2024
Thank you for your rating!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Private stay in the heart of brooklyn
I enjoyed the stay. The deposit return was fast. The continental bagels and coffee were delicious and the room was clean and comfortable.
Overnattede 1 nat i januar 2024
Svar fra Gamaliel General manager den 29. jan. 2024
Thank you for your rating and great feedback! We hope that we are able to welcome you in again soon and hopefully earn the last 2 stars on your review.

10/10 Fremragende

Listra Janice, Toronto

Overnattede 3 nætter i januar 2024
Svar fra The Baltic Team den 24. jan. 2024
Thank you for your rating!

2/10 Forfærdeligt

Maya

Synes godt om: Rengøring
Overnattede 1 nat i januar 2024
Svar fra Gamaliel General Manager den 17. jan. 2024
Thank you for you feedback. We hope you can give us a second chance to earn the last 4 stars on your rating.

8/10 Udmærket

Leonard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Dayne den 26. dec. 2023
Thank you for your rating!

8/10 Udmærket

Carin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great bed and shower for two night business trip. Quiet and clean. Walk about 10-20 minutes to great restaurants. Not much in the immediate vicinity. Ton of construction in the area.
Overnattede 2 nætter i november 2023
Svar fra Gamaliel General Manager den 8. dec. 2023
Dear Carin,Thank you for leaving a review of your stay with The Baltic Hotel. We are glad to hear that you enjoyed your stay and found us so accommodating for your business trip. Our location does keep us nestled away from the hustle and bustle of the city but does allow for some unexpected peace and quiet when your ready to call it a night. Thank you again for review and rating and we hope that you visit us again soon.

6/10 Okay

Beverly

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i november 2023
Svar fra The Baltic Team den 29. nov. 2023
Thank you for your rating!

6/10 Okay

Scott

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2023
Svar fra The Baltic Team den 29. nov. 2023
Thank you for your rating!

8/10 Udmærket

Cormac

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were great and really helpful. Rooms are quiet, bright, clean and pleasant though pretty small. There's a light breakfast (coffee, teas, pastries, oatmeal) available until 10am. Overall it's a cheap (at least for Brooklyn prices) and cheerful base to explore the city from.
Overnattede 4 nætter i november 2023
Svar fra The Baltic Team den 20. nov. 2023
Thank you so much for your kind words and rating of your most recent stay with us! We hope the next time your find yourself in Brooklyn you remember your friends here at The Baltic and allow us to welcome you once more.

10/10 Fremragende

Kimarnie

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I like the rustic modern style and the room was clean
Overnattede 1 nat i november 2023
Svar fra Gamaliel General Manager den 15. nov. 2023
Thank you so much for rating your most recent stay with us! We are so glad that you found your room so accommodating and clean!Thank you,

8/10 Udmærket

Nicolas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
For a short visit, it was good. The room was very small, the bathroom had the lavatory outside, near to the bed. The breakfast is scarce. Overall, good location, great staff and good hotel for a 3 nights stay, maximum
Overnattede 2 nætter i november 2023
Svar fra Gamaliel General manager den 13. nov. 2023
Thank you so much for leaving us a review of your most recent stay with us. Our room design is on the eclectic side with the sink outside of the bathroom. We tried to maximize the amount of space in bathroom to ensure our guests are comfortable. Our continental breakfast consists of coffee, tea and pastries is served every morning from 7am-10am. We are glad that you enjoyed your stay with us and hope that should you find yourself in another short stay in Brooklyn you allow us to welcome you in once more.Thank you,

10/10 Fremragende

Emilie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra The Baltic Team den 13. nov. 2023
Thank you for your rating!

10/10 Fremragende

Alexis

Overnattede 1 nat i november 2023
Svar fra The Baltic Team den 24. nov. 2023
Thank you so much for your rating!

8/10 Udmærket

Jaime

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the shower
Overnattede 2 nætter i november 2023
Svar fra The Baltic Team den 7. nov. 2023
Thank you for your rating!

4/10 Dårligt

Dina, Edmonds

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Firstly, the staff is great here. Helpful & friendly, they are fantastic! But, look you get what you pay for here. The location is pretty far from anything. You have to walk about 7-10 min. to get to the subway. There's a few cute places within walking distance (highly recommend Anaïs & the other direction, Smith St Bagels). But the hotel location could be a bit off-putting to some. Warehouses/work shops & a sketchy area right next to it at the corner. This area felt ok safe, but I wouldn't recommend it, unless you're city-savvy. Now the hotel room itself. Whew. Guys, can't you shell out a bit for a little storage? Or even hooks could help. There is nowhere to put your suitcase, thus clothes littered our room. Only 1 verrrry small hanger area on the opposite side of the bed. The sink is in the bedroom & is super small, no counter or area to store toiletries; everything kept falling on the floor. The shower is extreeemly small & not much water pressure. Bed was comfortable. The room was remarkably quiet. If you are looking for an inexpensive place to just sleep (you are going to be busy everyday) & you don't mind a bit of sketch & walking (more than you already do in NYC), then go for it.
Svar fra Gamaliel General manager den 7. nov. 2023
Thank you for leaving feedback on your most recent stay with us. We understand that our minimalistic esthetic and design of the rooms are not for everyone and we are sorry that we missed the mark for your stay. We are at least glad you had a restful sleep while with us.Thank you again for your feedback, we will use this to continue to grow and learn.

10/10 Fremragende

Maximilian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Gamaliel General Manager den 31. okt. 2023
Thank you so much for rating your most recent stay with us! We hope to welcome you back soon!

6/10 Okay

Ricardo, Covina

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff was very friendly and was nice to accommodate us in a bigger room since we had a lot of luggage. However, our room’s AC wasn’t working and although we requested a fix it never was fixed. Our room was around 80 degrees throughout the night. It also seemed like they were running low on bath towels for each room. The bathrooms weren’t spotless clean but that’s why it’s a 3 star hotel I guess. The TV was very loud and the controller was broken as it didn’t allow us to lower the volume. The bolted lock wasn’t sufficient as it didn’t really lock our door. This hotel is ok if you’re on a budget but can be inconvenient since the nearest subway is 15 min away walking distance and surrounding areas don’t seem to be the safest at night. Pastries/oatmeal and coffee for breakfast in the morning and free drinking water all day. Would suggest the hotel to reconsider their safety measures and ensure the comfort of their guests by fixing air conditioning.
Overnattede 2 nætter i oktober 2023
Svar fra Gamaliel General manager den 30. okt. 2023
Thank you so much for leaving feedback on your most recent stay with us. We are sorry that things seemed to go a bit off during your stay. We sincerely apologize for the bathroom not being thoroughly clean, we will certainly look into this and follow up with housekeeping.We will also be launching a full investigation into every aspect of the room that needs to be repaired, from the remote for the TV to the Air conditioner.We take all of our guests feedback very seriously and will be looking into all this to continue our growth and hopefully earn more stars on your next visit.Sincerely

2/10 Forfærdeligt

Glen

Rejste med familie
Although we made our reservation months ago and received a clear confirmation from Expedia before our trip, The Baltic Hotel did not have a room for us when we arrived. Apparently they no longer take reservations through Expedia. Expedia did find us a replacement hotel in the same area, but it took some time.
Overnattede 1 nat i oktober 2023
Svar fra Gamaliel General Manager den 23. okt. 2023
Hello,We are sorry things did not go as planned. After some further research we were not able to find your reservation anywhere in our system, nor our partner portal. It seems the reservation was not sent to us. We do use this platform and still take reservations from them but it appears your reservation was never sent to our booking platform. We truly apologize for this inconvenience on our partners behalf. We are however glad they were able to find you another room and send the reservation to them.

10/10 Fremragende

Kristina

Rejste med partner
Perfect location for Barclays Center, clean quiet neighborhood.
Overnattede 1 nat i oktober 2023
Svar fra The Baltic Team den 23. okt. 2023
Thank you for your rating and kind words!

6/10 Okay

Carrie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i oktober 2023
Svar fra The Baltic Team den 17. okt. 2023
Thank you for your rating!

8/10 Udmærket

Jeanette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Simple, utilitarian, no frills. Convenient to vibrant area of Brooklyn.
Overnattede 2 nætter i oktober 2023
Svar fra Gamaliel General manager den 17. okt. 2023
Thank you so much for your rating and your kind words!

10/10 Fremragende

Dasha vanessa Morales

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buen trato, lugar accesible y económico
Overnattede 3 nætter i oktober 2023
Svar fra Gamaliel General manager den 17. okt. 2023
Thank you so much for your rating and your kind words!

4/10 Dårligt

Scot

Overnattede 2 nætter i oktober 2023
Svar fra The Baltic Team den 11. okt. 2023
Thank you for your rating and feedback, we're sorry things did not go as you hoped. We'll make sure to improve for next time.

4/10 Dårligt

Fredric

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No thank you.
Let's start with the positives: The mattress exceeded our initial expectations, affording us a reasonably decent night's rest. However, the aspects that left much to be desired were notable. Firstly, the location of the hotel was somewhat questionable. While I never felt unsafe, the immediate surroundings consisted predominantly of graffiti-clad warehouse doors, which left an unappealing impression. The dimensions of the room were decidedly compact, and the choice of polished concrete for the flooring, while undoubtedly a trendy aesthetic choice, presented a slipping hazard. I experienced a near mishap while stepping out of the shower onto the slick surface, which, given the circumstances, could have resulted in a serious injury. The flooring seemed a accident waiting to happen. My initial concern emerged during check-in when a fellow guest inquired about the availability of toilet paper—a rarity in my hotel experiences. I have NEVER had to request toilet paper! This strange situation became more apparent upon reaching our room and discovering only one towel in the minuscule bathroom. In a rush to prepare for a show, I was compelled to share this single wet towel with my partner. When we approached the front desk for additional towels, we were shocked to learn that none were available. The hotel had recently severed ties with their laundry service provider and, astoundingly, had not yet secured a suitable replacement. While I do not own a hotel, I would imagine the smar
Overnattede 2 nætter i oktober 2023
Svar fra Gamaliel General manager den 10. okt. 2023
Dear Fred Light,Thank you for leaving your feedback on your most recent experience with us. I would like to start by apologizing for the lack of towels and miscommunication had with our desk. We do in fact have a linen and laundry service active, but it seems our delivery of towels was very late on the date in question. We do sincerely apologize for this scenario in which you and your partner had to share a towel, we will launch a full investigation as to why there was only one towel in the room at check in. We will also be following up with our housekeeping team as to the note about our guest lounge looking un-vacuumed.Our rooms are on the more compact side, and to ensure adequate room the sink for all our rooms are on the outside of the bathroom by design, along with the open closet design and flooring. I will note however, that your feedback is heard and will be taken into consideration for future renovation and/or remodels.I again want to extend my sincere apologies for the inconvenience caused during your stay and want to thank you for bringing this all to my attention. We take all feedback from our guests very seriously and will be using this to continue to improve our service and learn.Sincerely,Gamaliel