Thank you very much for your kind writing, we here at Northern Lights Mansion try our best to make our guests make the most of your trips.

Thank you very much for staying with us & spending your time to write a review. We are most appreciated. We wish our guests and families very happy Holidays !.

We provide early check in and later check out. Occasionally we upgraded customers to nicer unit. If the guests came very early, took red eye flights and begged to get some sleep, we also understood and tried to accommodate as well. The breakfasts at the cafe nearby was praised my 95% of our guests, with quality, friendly and services. They are open early and have wide range of delicious foods. I’m sorry that this guest was too busy to visit there. We provided unlimited, spring water, great coffee, Tea, cereals, milk eggs, bread, butter n jams, fruits & pastries or more in occasions. We have served many Columbia U community and is driven to better services. We are 10 mins walk to Columbia.

We were very disappointed that the guests used the bath tub that was not advertised on any websites, they stayed for 3 days, then heard the jacuzzi from other unit which was equipped for Jacuzzi. They used the tub without permission, asked instruction and damaged the property. Then they fled. Refused to take their responsibility for their actions.

Thank you or your review CJ. We are glad that you enjoy the benefits of both B&B and Hotel amenities. We hope to see you again, when you have more time to enjoy exploring Manhattan. Also glad that you found the parking near our place. Great !.

Thank you very much for your review, we are much appreciated to have all of our guests have great time and enjoy your stay in New York City.

We love to improve and understand our guests needs. Please don’t hesitate to reach us right away if you are unsatisfying with any issue.Thank you for your review,

Our staffs love to help guests to navigate New York City!. We are combined of our over 150 yrs of experiences and living in New York City to help guests. Thank you for your review, we are glad to be able to help your stay. Best Regards,

Thank you very much for kindly write a review for us. We are very happy that you had a great stay.

Thank you very much for your rating, we are most appreciated and glad that you had a good stay. Hope to see you again. Best Regards, Northern LIghts Mansion

Thank you very much !, we are very much appreciated that you spend the spare time to write the review. We are very glad that you had a good stay and hope to see you both again.

Thank you for your note, our priority to keep the historic structure as original as much as we can, we try not alter the wall or bringing HVAC Central system. if you would let me know while you stay I would be glad to bring the screen to prevent direct fan from AC or turn the grills on AC to divert the fan to other direction. Our guest comfort is our utmost goal.

Thank you for your message, From time to time we have newly staffs that were in training, we would and try very hard that we provide clean and function appliances to our guests. If our bathroom is as clean as our guests can kiss the floor that was our goal. We would immediately clean or respond to any inconvenience to our guest requests if that can be done. The cleaning fee is becoming standard to the industry, our fee is by far less than most of other up keeping rental market. We are very happy that most of our guests love the breakfast at the Cafe.

Thank you very much David. We are glad to hear that we could help your stay more convenient, thank you for for the review and taking time to write. Have a great summer!.

Thank you for your note, we are having a new add number in front of the house made and shortly will be installed. Sorry for the confusing, the guest arrived at the right address. Most of our guests found us and we are easily located by Google map and as any addresses in Manhattan. We were expecting the guest to call with any issue but never receive a call which can easily solve the issue. The front desk is open most of the time until 6 PM and available for any emergency calls for 24 hrs.

Thank you for staying with us and we are very much appreciated your comment. We hope that you will enjoy being in New York City again. NLM

Thank you very much for writing a review for us and it was pleasant and amazing experience to meet your friendly wonderful family.

Thank you your review, we appreciate you take time writing and most of all our guests had great time and enjoy their trip!. I’m glad that you enjoy the theatre, many still easy to find street free parking around here.

We appreciated all reviews from guests but this is not a case described above, the guest expected the entire house for themselves. She booked for one and showed up two persons and asked if our front door camera captured their car view. We received a call a day before arrival regarding to the parking and explained about alternate street city parking. Just be precaution for our guests’ safety we recommended all guests who are driving to unload the suitcases before finding the parking space etc. Most of our guests found parking within 15-20 mins. Many repeating guests who drove to stay with us for2 yrs.. Though these guests found the parking right near front of the house which was very lucky. They were not happy, because of other personal issues but sorry that they put all the blames on us. We have lived in Harlem for 18 yrs, never have a bad situation more than living in any other parts of NYC. The guest was threaten to write a bad review if not meet demands, private parking and a full refund though the booking was made within 3 days before arrival. We refunded as per cancellation policy which the guest did not read or call to ask questions before booking. The guests asked about the parking which we explained before arrival. Our office was not the most neat but we locked our cabinets of guest information at night. The house was restored, clean and maintained in very good condition but maybe ones may not like dark mahogany wood but instead prefer white walls on sheetrocks. At least 95+% of the guests who booked like the mansion and the photos do not do the justice. This guest claimed that she works in customer service and made many unreasonable demands. We are NYC & NYS BnB/Hotel.

Thank you very much for your review, we appreciate your comments and recommendation. Hope that you have a nice trip and welcome you back to New York City again.

Thank you very much for staying with us and writing this review and appreciate your business.

Dear Guest, Thank you very much for spending time writing the review for us, most of all we are happy to hear that you are very happy to stay at our place. Have a wonderful summer!.

Thank you very much Joshua, it has been a pleasure to have your stay with us.

We are very sorry that we disappointed the guest, but we really have not received a complaint of a particular reason. Please contact us and let us aware of the issue in order for us to help you better n pleasant stay. Thank you. Northern Lights Mansion management .

Most appreciated, thank you Susan. Have a wonderful Holidays !.

Thank you very much Sheila for the beautiful comment!. On behalf of our staffs and I we are grateful. We are happy that you & your husband enjoyed the stay. A lot of our guests who drove into the city found Friday— Monday or Holidays are easier to find street parkings. And it’s free, we embrace the diversity of the neighbor as well as our guests and thank you for understanding and sharing with us. warm regards, NLM

Thank you very much for writing a review for us, we are most appreciated. - NLM

Our prepay reservation is a bit strict. We offered a full refund upto 5 days before arrival, then within the zone of 5 days refund 50%. We also offered a credit to the future stay(s) or credit of the same value. We are a small inn but trying to be flexible and accommodating every guest. Please read the details and be certain that you can make a trip, ask all questions. We would love to give each guest an orientation of how to navigate New York City and where to go about. We are sorry that we can not please every one but we try to have your stay worth while.

Thank you so much Tara, glad to welcome your visit any time. Best Regards, NLM

Thank you very much Deja. Welcome your visit again. Best Regards, NLM

Thank you very much, Erika, you are always welcome and have friends here.

Thank you for writing a review for us, we are most appreciated. - Northern Lights Mansion

Thank you for your response. We are just moving our business from Bed & breakfast into hotel environment, we intend to keep up with the standard as soon as possible. We still need to add the homey and personal touch to our clients in order for every one to maximize their visits.

Thank you ! for your review. to let us know. We will add another jet pack to avoid traffic in the morning and rush hours. The Wifi on the parlour floor is much faster and that too, we will upgrade very soon.

Thank you wonderful guest and suggestions, Harlem has cleaner air, more lights and spacious. We are 3 blocks away from the Apollo, Magic Johnson theatre, Harlem Museum, Wholefoods and in the middle of two famous restaurant rows.. We are located in a very quiet short block but a few mins walk to main subways and buses to a few stops tourist attractions such as Lincoln Ctr. Times Squares, Madison Sq garden and museum row. I agree more exciting await to come to Harlem. Its a bit misty day before Florence landed. I hope to see the guest back when the weather is nicer and enjoy more days to explore or sit on stoops. Thumbs up!.

Thank you for your reviews.